Ink Express Reviews 

651
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery services and the exceptionally friendly staff members who always provide helpful advice. Consumers consistently highlight the high value of the products, stating that everything arrives securely packed and functions without any issues. Buyers often express deep satisfaction with the overall purchasing process, noting completely smooth and easy transactions from beginning to end. Some people were dissatisfied with delivery delays, mentioning that shipping took several days longer than expected and caused noticeable inconvenience.

What people talk about most

Product

Customers report general satisfaction with product quality, noting true colors and great value. Consumers... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting that orders consistently arrive... See more

Service

People report high satisfaction with the service, highlighting consistently good experiences over many years.... See more

Quality

Customers consistently note positive experiences with quality, highlighting great value and excellent... See more

Staff

Reviewers consistently share positive feedback about staff, highlighting their knowledge and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great value inks. Have been using Ink Express for a few years now after many frustrating attempts at using other company's inks for an Epson SX235W printer. Have tried ink cartridges from Tesco... See more

Rated 5 out of 5 stars

The Ink Express printer head cleaning fluid did the job where distilled water had failed. I inserted some kitchen towel under the print head and left the cleaning fluid on the head overnight. It took... See more

Rated 5 out of 5 stars

I have ordered many items from Ink Express over the years and have called customer services when I am unsure how to do something and the response is always professional and helpful. The items are alw... See more

Rated 5 out of 5 stars

For my very aged printer, I was very happy to be able to purchase refillable inks as this company have a large range. Ordered over the phone, no waiting and a helpful response, very reasonable price,... See more


Company details

  1. Printing Equipment Supplier
  2. Paper Distributor
  3. Printer and Scanner Store
  4. Printing Equipment and Supplies
  5. Scrapbooking Store
  6. Toner Cartridge Supplier

About Ink Express

Written by the company

As specialists in inkjet and dye sublimation supplies, Ink Express is a Midlands based printer and ink supplier. As one of the UK’s largest providers of quality compatible ink cartridges, toner cartridges, photographic paper, CISS and RIC our prices are consistently competitive without sacrificing quality.
Shop inkjet supplies
Ink Express specialise in Dye sublimation supplies for the personalised gift and promotional markets. We offer Sublimation printers, sublimation ink, sublimation paper and accessories. We also offer a wide range of popular sublimation blanks!
Shop sublimation supplies
With 30 years of experience in the print industry our team provides expert knowledge and customer support.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

651 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(651)

110 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a pleasure to do business with…

Always a pleasure to do business with this company over a number of years. New Epson printer arrived just less than 24 hours from order. Exceptional customer service - minor query by phone sorted efficiently. Tony Farson

19 November 2024
Rated 5 out of 5 stars

Great Savings

Have used Ink Express bulk refills for years and they are excellent value for money and much cheaper than branded inks.

22 November 2024
Rated 4 out of 5 stars

Excellent product and sublimated…

Excellent product and sublimated well.and this was probably my fault I ordered before same day dead line but was not dispatched till next working day which was the Monday made it a bit tight on my end. But I should ordered earlier. My customer was very happy with the result

18 November 2024
Rated 1 out of 5 stars

I still haven't received my order

I still haven't received my order

4 November 2024
Ink Express logo

Reply from Ink Express

Hi Alison,

Thank you for your review. We’re truly sorry for the initial delay with your order, but I can confirm that this has since been resolved. A replacement was sent out to you, and we’re glad to hear that it has now been delivered.

We always strive to provide a seamless experience for our customers, and we appreciate your patience as we worked to get this sorted. If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Kind regards,
The Ink Express Team

Rated 5 out of 5 stars

I was going to purchase a new printer…

I was going to purchase a new printer with a eco tank as I was fed up being ripped off with very expensive ink cartridges when I came across Ink Express. One reasonable payment the kit comes complete with refillable cartridges, ink, syringes etc to fill and replace the old cartridges. Now all I have to do is purchase the ink which I will from Ink Express. So much cheaper and a very efficient survice. Highly recommend.

21 October 2024
Rated 5 out of 5 stars

Satiisfied customer

Clear information, quick service, clear instructions provided with the product. Extremely satisfied and will buy again.

14 October 2024
Rated 3 out of 5 stars

Product is good

Product is good. Staff helpful on the phone but the Royal Mail undermined your efforts Nevertheless will continue to use you.

14 October 2024
Ink Express logo

Reply from Ink Express

Hi William,

Thank you for your kind review! We're glad to hear you’re happy with the product and found our staff helpful.

We apologise for any inconvenience caused by Royal Mail’s delivery service. We understand how important timely and reliable shipping is for our customers, and we always aim to provide the best service possible.

We appreciate your continued support and look forward to serving you again in the future!

Many thanks,
The Ink Express Team

Rated 1 out of 5 stars

Reusable (or not so) cartridges

Only purchased from ink express once for reusable ink cartridges and ink.

The reusable cartridges have only lasted 3 years and, for the amount of ink I have used, they really have not been economical.

Right from the start, one part on each cartridge was incorrectly fitted.
Each chip on the side (used by the printer to calculate ink usage) was mounted upside down!

I requested a return but as I had filled them with ink, a return was apparently not possible under the warranty.

Almost without exception before each print I need to take at least one cartridge out and pop it back in as suggested by ink express.

All in all a bit of a faff. Once bitten twice shy.

Moral of the story might be to buy original ink or elsewhere?

18 October 2024
Unprompted review
Ink Express logo

Reply from Ink Express

Hi Rob,

Thank you for taking the time to share your feedback with us.

We’re sorry to hear that you are not satisfied with the refillable ink cartridges. Unfortunately, as our return policy states, we are unable to accept returns after three years.

If there’s anything else we can assist you with or any questions you have, please don’t hesitate to reach out. We’re here to help!

Kind regards,
The Ink Express team

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