ING Belgium Reviews 

ING is not a bank, but a bunch of morons proud of being so. Either for private either for business purposes, do NOT try anything: they charge debiele rates for nothing, and refuse loans/mortgages SHORTLY before you go to the "notaris" for the papers ("akte")! Also, they offer you a mortgage rate, then cause it to be non-valid since the rates increase and then without notification, too late for you to discover obviously, INCREASE the rate, to put you against the wall. No indemnity, as the little notes at the end state they have the right. ING are crooks! I opened an official complaint at the banks supervisor for auditing in detail. Drop dead stupid bank, you lost a loyal never-failing customer in little time.

I have invested some money in ING "Defensive" fund wich supposed to bring 1-3% income per year, that what they told me at the branch office.
It's been 2,5 years since then and during this period they lost -7% of the initial amount - very good "Defence", morons!!!

And the bank have an impudence to charge a fee for loosing my money! I could loose them this way myself, without any fees.

And I wonder why I should pay a 'tax' when I want to witdraw, considering there are no profit??

I think people who are in charge of managing this fund should behave in more responsible way, they can't 'play' with the clients money like this!!!

Terrible service. I had excellent service with ING Netherlands but unfortunately this can’t be said for the Belgian branch. For more than a month, I have tried to get help with a problem, with a missing ING signature on a document. I spent hours in line for “customer service” with no luck. Send several emails and still no response. I will be changing as soon as possible.

Bad, unhelpful and impolite customer service.
When i complained about service they just responded via email after a long time without even bothering to the department of that service i complained about or even contact me to listen from me.
They stole my money and when i ask about it they just say we are trying to fix it and just wait and they close the line.
it's been already more than a month.
I don't recommend it.

I closed my account but there is still €200 on it. Ing refuses cooperation, makes me wait 2hours on the phone before hanging up. This is the worst bank ever.

WORST BANK EVER. We are trying to solve a problem with them for 5 months now. It takes them about 3months to reply to an email. Departments dont communicate with each other and customer support is not up to date on where to guide you within the organization (after waiting an hour for them to pick up and if). Stay away from them, especially if you have significant funds as they are unable to manage them. Extremely unreliable.

ING closed our account after 16 years of non-problematic use, with regular income from the European Commission. They did without any explanation, possibly because we live abroad now. Before, we had a rather good experience with ING client service. Such an arrogance is inexcusable.

Shame I can’t give 0 stars. Terrible, terrible customer service: whether in person in the bank; no answer to emails for days; and a phone service where you are on hold for at least 30 minutes only to be told ‘I can’t help, you need to speak to someone else.’ We have a litany of complaints: unable to change our address on returning to the UK; poor communication once back; a clunky app and poor online viewing experience. In short: avoid. Bank elsewhere and save hour of your life and unwanted stress.

This is the worst bank ever!
Poor service, poor policies, poor communication, underqualified staff, stupid app, useless website, unreachable call center! I really wonder how people do business with these bunch of buffoons.
To be avoided at all cost!

I have been a customer at ING for more than twenty years.One year ago, I got a letter from ING out of the blue saying that they want to end all commercial relations with me unless I provided some documents. After endless calls, I sent the required documents and the problem seemed to be solved. Then two weeks ago I was suddenly blocked from my account. I couldn't understand why. I contacted their customer service several times and my call kept being transferred from one person to another as no one could explain why I had been blocked from my account. I then went to one of their branches and even they couldn't solve the problem and gave me a number to call. I called that number and all they said is that they would call me back in two days to set up an appointment. They never called back. I called them again several times until someone was willing to set up an appointment at one of their branches. On the day of the appointment at their branch, I asked the person why my account was blocked and they still couldn't explain why!! Then I asked to close my account and transfer the money to another account at another bank but the process is still ongoing and I don't know when it will end.

Choose any other bank; I can't imagine worse than ING Belgium.

Terrible service. Tried calling them many times and they tell you to make an appointment online. It states that you would be contacted within three working days. Afterwards, no one contacts you. Horrible service. I guess this bank does not want new clients...

I don't know how this so called bank is still working. Service is just terrible. Things you should be able to do with couple of clicks via internet bank here will take hours and several phone calls. Every communication with the bank will be a bad experience. The whole system is just ancient. Use any other new bank, but never open an account here

I have never experienced worse customer services. Impossible to contact, not allowed to go to branches, does not reply to emails for days and months, awful when you get through the long phone waits. Easily the worst bank from a customer perspective that I have ever encountered.

Stay away from ING, a shame of a bank.
I have been client for almost 10 years there, always provisionned the accounts, never late on the Visa downpayments or anything.
The other day I had my first and last problem with them, one of their employees contacted me in a scandalous and insulting way for no reason, I was so shocked that I complained to their services, providing the mails and every detail for them to investigate.
They answered me with a letter saying they are stopping every commercial relationship with me, closing the accounts and blocking me in 2 months.
The call centre is absolutely horrible, I spent litteraly hours waiting, getting sent from one employee to another while waiting inbetween, none of them knowing why I was redirected, for them not to be able to help at all in the end.
Stay far away from that joke of a bank

When I first joined ING, initially, the bank was very good. Living in the UK we opened our account by going to Brussels and, a charming lady, talked us through what was necessary. No problem with opening an account. Our use was access to cash using ATMs & paying bills whilst in the EU and having a pension paid in from the Netherlands. Then, out of the blue, ING said it was closing our account with no reason given. Admittedly ING's terms & conditions allow them to do this. All I can think is, one of the following reasons. I am not a business so I am too small a customer, BREXIT happened or I haven't used the account (apart from my pension payment) in the past 2 years due to Covid restrictions on travelling abroad. I set up another euro account with another bank and slowly transferred the money over. Although this was achieved before ING's deadline of closing the account the bank kept hassling me. If they bothered to check, they could see the money was in the process of being transferred. Further emails I sent were ignored. Anyway, I am glad I am no longer a client of ING. Shame, as I said, for the 1st few years I never had any problem with them. I also notice that they never reply to comments in Trustpilot. Maybe they should take notice of them.

Worst bank in town, Please stay away!

Terrible service. They have been closing offices and services in Belgium all in the name of 'digitalisation', which is failing completely (just launched a new Home Banking app because the old one doesn't work like it should). Been calling for almost 2 hours now for a very simple problem but no success. Don't let the nice graphics and modern 'look and feel' distract you, this bank is useless...

If I could rate negative stars, I would.

In order to set up a blocked account for a rental contract, I can set up an appointment in person, which took a week of calling to get done and the earliest appointment is literally 1 month later. Alternatively, I can set it up online- but to do so you have to do it through a phone app. In order to prove your identity to the phone app (ItsMe) you have to switch to another page that requires a plugin that's not available to phones. It's infuriating. And on top of that, their customer service is terrible, the people are often (but not always) rude and inept.

I also applied for a credit card with them six months ago. Again I had to go in person to complete the application. I waited 2 months with no card and when I called to ask what the hold up was, I was told there was no record of ever having requested the card. This bank is useless to a degree that feels almost criminal -- people depend on their banking services and you truly cannot get anything from ING.