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INFINOX Reviews 

1,131
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

For me, ix pamm solution really stands out, earn returns without trading, access pro- managers. Loyalty program is fun, earn coins and points through quests, exchange them for rewards like MacBook Air... See more

Company replied

Rated 5 out of 5 stars

I've been trading thru Infinox for about 2 yrs now. It's been reliable. Didn't have issue with deposit or withdrawal. Customer support has been quick and helped to answer my inquiries. (tho there were... See more

Company replied

Rated 5 out of 5 stars

Costumers assistance very quick and with answers easy to understand. Kindly and very good prepared. The system could be improved but is in general very user friendly. High Satisfied with Infinox ser... See more

Company replied

Rated 5 out of 5 stars

I could easily say that I haven't seen the features I have seen on this platform at many brokers. They are truly doing something interesting and rare. What I am talking about is the: - IX I... See more

Company replied

Company details

  1. Finance Broker

Written by the company

INFINOX is an internationally recognised FX broker specialising in online foreign exchange (forex) trading services, CFDs, indices, commodities, equities, futures and now crypto. It offers the powerful trading platforms MT4, and MT5 where you can create custom built indicators and EAs. On top of that, they also have a social trading platform called IX Social, where both beginner and experienced traders can benefit from a new community driven app. Their focus is on delivering exceptional services to their clients and partners, both in the retail and institutional space. They service clients in more than 20 languages across 15 offices worldwide, ensuring they deliver their brand values every day - integrity, ambition, inspiration, and excellence.

Written by the company

Authorised and Regulated by the Financial Conduct Authority
Segmented Customer Accounts
Global infrastructure
Tight Spreads
Premium client service
Cutting edge trading technology

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(1,131)

185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

상담원 Lewis 감사합니다~^^

Counselor: Lewis

From the user's perspective, the most sensitive issue is related to deposits.
For the first time, I made a deposit through Kim Jik-seon's cafe using a different method. This time, I deposited it directly into my bank account. Afterwards, the processing status is incomplete. I was very surprised.
Fortunately, I was able to receive consultation in Korean through KakaoTalk, and it was really reassuring to receive consultation even at late hours.
The first inquiry was answered quickly and the necessary items related to the transfer were provided in an easy-to-understand manner, resulting in quick processing.
I am so grateful that I got to know Kim Jik-seon.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

They are patient and caring when it…

They are patient and caring when it comes to their clients. You don't waiting long for responses they make sure you are provided with the information you needed. I must say Infinox is a best broker and has a top client service.

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Infinox Company

Infinox Company, thank you very much for your interest in subscribers, a title of trust and credibility, ease of dealing, supports all languages, ease of deposit, we wish you success

10 May 2023
Unprompted review
Rated 4 out of 5 stars

Understanding broker

I was facing an issue regarding my proof of address with this broker.
But after some discussion and confirmation, they finally approved my account.
It is an understanding broker.
I look forward to working with this broker.

26 May 2023
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Client,

Thank you for your review.

We look forward to continuing our partnership and providing you with exceptional service.

Kind Regards,
INFINOX Team

Rated 5 out of 5 stars

very responsive

very responsive, really perfect

18 May 2023
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Cedd,

Thank you!

We strive to consistently deliver excellent service, and your feedback reaffirms that we are on the right track.

Kind Regards,
INFINOX Team

Rated 5 out of 5 stars

Change of habit

The moment I ran into their IX One platform and discovered the possibilities and capabilities, what I can do with it and tried it out, I stopped using MT platforms altogether. It's definitely a nice change for me. Great platform and I have a very good feeling about this.

6 April 2023
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Client,

Thank you for reviewing the cutting-edge tools and functionalities of our IX ONE platform!

Regards,
INFINOX Team

Rated 4 out of 5 stars

A couple of months trading and already…

A couple of months trading and already have some noticeable results. One of the reasons is the solid brokerage company and the conditions that allowed me to flourish.

20 February 2023
Unprompted review
INFINOX logo

Reply from INFINOX

Hello Katheer,

Thank you for your review!

We're highly committed to constantly providing premium services to our clients.

Regards,
INFINOX Team

Rated 5 out of 5 stars

Highly reliable and capable trading…

Highly reliable and capable trading platforms offered by the broker. We all know everything about the metatrader platforms, but the IX platform was a pleasant surprise for me to be honest.It is a very handy copy trading platform. Everything is easy to set up and start copy deals as quickly as possible.

2 May 2023
Unprompted review
INFINOX logo

Reply from INFINOX

Hello Taha,

Thank you for taking time to review our IX Social platform!

We're excited to announce the launch of IX Social 2.0, the latest version of our popular and innovative copy trading app.

The app has been designed to provide an enhanced experience for traders, IBs and affiliates, with a range of new features and improvements that make it easier and more engaging to trade - https://www.infinox.com/fsc/en/ix-social

Regards,
INFINOX Team

Rated 5 out of 5 stars

I recommend this company because it has…

I recommend this company because it has many advantages and promotional offers that you do not find in any other company, especially with its recent updates. I have an account with them, number 3401377, about 3 years ago, and I only faced some very simple problems, and they were solved, but it lacks the presence of fast-responsive Arab support

20 May 2022
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Ahmed,

Thank you for your kind feedback.

Please do not hesitate to reach out for support at any time.

Kind Regards,
INFINOX

Rated 1 out of 5 stars

Terrible Experience with Infinox: Delayed Withdrawal and Poor Communication

My experience with Infinox has been very disappointing due to an issue I've had with withdrawing funds. I made a withdrawal request on March 15th and it was confirmed on March 17th. However, as of today, April 11th, I still haven't received the funds in my bank account. Despite several communications with Infinox's team, I haven't received a clear and precise update on the status of my withdrawal request. This issue has had a significant impact on my experience with Infinox and has led to great frustration and disappointment. I do not recommend this broker, as I have been patient for several weeks and still have not received clear and effective answers.

11 April 2023
Unprompted review
INFINOX logo

Reply from INFINOX

Dear Miguel,

Thank you for your review.

We are sorry to hear that you experienced withdrawal delays.

Please note that we have emailed you the proof of payment for your withdrawal and you can use those details to trace the transaction with your bank.

If you require anything else - please reply to the email and we will be more that happy to assist.

Kind Regards,
INFINOX Team

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