I Need A Mobile™ Reviews 

4,045
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Original offer dropped by 25%. Reason quoted was battery capacity but there was no battery capacity guide on their website. Promised payment same day, which did not happen. After chasing was promi... See more

Rated 4 out of 5 stars

Overall I’m relatively pleased with my payment despite a little lower than originally anticipated probably due to market changes. I had to communicate by email with a reply about 24 hours after being... See more

Rated 5 out of 5 stars

Outstanding. On Amazon, I was only looking for a device in relatively good condition as it was going to go into a case anyway so it did not matter if it had a few bumps and dings, what was important w... See more

Rated 1 out of 5 stars

Phone valued at £54 - posted as required. Finally received email confirming agreed amount for payment in 24 hours. Payment actually took another 4 days and they do not answer phone calls or emails... See more

Company details

  1. Cell Phone Store

Written by the company

I Need A Mobile™ is a UK based, global distributor of second-hand and refurbished mobile phones. We have been supplying thousands of customers with in-house quality tested devices for over 8 years. As well as our popular online retail store, we serve retail shops, virtual retailers, wholesalers and exporters all over Europe, handling millions of pounds worth of stock every year.


Contact info

3.2

Average

TrustScore 3 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.2

All reviews

(4,045)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AVOID - knock down trade in prices

They will offer you a better price then claim the phone has defects so expect to receive half of what you were offered.
Then if you decline the offer you will get a second offer from a "senior" assessor.
However the service is shocking, don't expect replies to email and you want contact them.
AVOID

28 May 2023
Rated 5 out of 5 stars

iPhone posted on Friday 10th Feb

iPhone posted on Friday 10th Feb, agreed amount in my account today, after seeing the negative reviews I was a sceptical but can honestly say totally impressed on speed of transaction

14 February 2023
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Never received an email or return label. No response to emails. Avoid this company at all costs.

27 December 2022
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT COMPANY

Bought my son an iPhone 11 Pro Max. After a couple of months the phone started “ghost” screening, opening random apps and doing its own thing. Phone number for this rubbish company unavailable, completed 4 online forms and sent 3 emails to sort out a repair….Nothing back. Have logged a complaint with the trading standards.

DO NOT USE THIS COMPANY

25 March 2022
Unprompted review
Rated 1 out of 5 stars

Be warned !

Phone valued at £54 - posted as required.
Finally received email confirming agreed amount for payment in 24 hours.
Payment actually took another 4 days and they do not answer phone calls or emails.
Total process took 8 days.
Would not use again when you see all reviews.

16 February 2022
Unprompted review
Rated 1 out of 5 stars

They've stolen my phone.

They've stolen my phone.
They offered £54.
I sent the phone. They revised the offer to £35.
I rejected that. Waiting for the phone back.
They then paid me £35. No phone.😡😡

15 February 2022
Unprompted review
Rated 1 out of 5 stars

Sent my daughters iPhone that was in…

Sent my daughters iPhone that was in great condition but after they received I was sent an offer for half the amount as they said the battery was faulty and had scratches on the screen. I Accept the scratches that were minor but the battery was perfect. I had it sent back took into my local repair shop who confirmed the battery was 100%. I think they get you phone under false pretences and then invent faults in the hope you just accept their offer. Really poor. Stay away

4 February 2022
Unprompted review
Rated 1 out of 5 stars

Be warned!!

You take your chances with these pirates, don't be be fooled by the comprehensive checks if the phone goes duff they won't want to know....absolute waste of money......con merchants! Be warned...

29 October 2021
Unprompted review
Rated 4 out of 5 stars

Nice iphone 6S (good condition)

Nice and prompt customer service. Received the iphone6S the next day. It is working normally after being charged so I am quite happy about the condition of the phone.

14 September 2021
Unprompted review
Rated 4 out of 5 stars

Really easy site to use and I'm very…

Really easy site to use and I'm very pleased with my mobile which is as good as new. It arrived promptly and well packaged. It was probably my fault in overlooking all relevant info but I hadn't realised the phone wouldn't come with a charger so bear in mind that you will need one that's compatible with the phone. A good idea really because most of us have spare chargers lying around at home.

2 September 2021
Rated 1 out of 5 stars

Avoid this company

I ordered an Apple iPhone 7 Plus, which arrived faulty. It could not hold a charge above 1%. I returned the phone, but the company is refusing to refund the postage costs. I am £4.99 out of pocket for the pleasure of receiving a phone that could not be used!

30 August 2021

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