Indigo Car Hire Reviews 

6,984
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 821 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably helpful and polite staff for providing exceptionally quick responses, expert guidance, and managing complex bookings efficiently across various destinations. People deeply appreciate the seamless reservation process, friendly communication channels, and consistently competitive pricing options available for their travels. However, some people mentioned that overall expenses or specific rental requirements might occasionally involve extra costs or minor adjustments. Reviewers noted occasional concerns about additional fees, unexpected telephone charges, or specific coordination details when dealing with third-party suppliers during their holiday trips.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, consistently praising representatives for... See more

Service

Clients share profound satisfaction with the service, frequently highlighting fast response times and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast responses and helpful... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as extremely responsive, fast, and... See more

Price

Customers consistently note positive experiences with price, highlighting that cars are booked at best in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a 70+ senior in good health, e.g. no vision, heart, diabetes, mental or other problems, not to mention years of experience and a clean driving licence. But at this age, many think we're past it!... See more

Rated 5 out of 5 stars

As always the responses are very quick and clear, the prices on the cars are great value. The whole insurance packages and breakdown are straightforward. Always willing to help and assist with any que... See more

Rated 5 out of 5 stars

I would heartily recommend Indigo Car Hire. I needed a larger car than the one we own, to take some teenagers on a trip. I was quite an annoying customer in that the dates kept changing due to busy sc... See more

Rated 5 out of 5 stars

This is my first experience hiring a car with Indigo and I honestly could not be happier! The customer service alone is second to none! Massive shout out to Jake for handling my many, many questions!... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Leasing Service
  4. Recreational Vehicle Rental Agency
  5. Van Rental Agency

Written by the company

Indigo car hire specialise in offering car hire in the UK and around the world. We operate with over 500 suppliers and can offer car rental at 30,000 locations across the globe. Our team have vast experience in the car hire industry and work hard to find you the best possible price. All this while ensuring that the package we offer suits your requirements perfectly. We really are the Car Hire Experts. Our services can differ from the traditional car rental companies, offering methods of renting that others do not, including, but not limited to, Senior Driver Car Hire, No Deposit Car Hire, Young Driver Car Hire, New Driver Car Hire, No Credit Card Car Hire, Tow Bar Car Hire, Car Hire without Proof of Address. We truly value our clients needs and use our expertise to bring them the best value car rental deals in the market place, not just the 'cheapest' as in the world of car rental the cheapest deal advertised from the outset is not necessarily going to be the cheapest deal post rental, bug bearers like mandatory extra insurance, limited mileage fees tend to crawl out of the woodwork at the rental desk. We pride ourselves on being transparent with pricing. We hope our reviews back up the sentiments above and would welcome the opportunity to service your car hire needs. Simply visit our website www.Indigocarhire.co.uk or call our team on 01132899281 to find out how we can help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(6,984)

819 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Car rental saved our trip!

This car rental place honestly saved our entire trip!! Special thank you to Sherry for finding a 9 seater car for us as we had a special trip for a birthday and Society event!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Indigo - I see no point in hiring through anyone else

I’ve really appreciated the effort that Indigo goes to to create the best options from the outset and also is in full support when changes are needed. All of this happening through real people interacting in real time.

I’ve worked with Cherie in the last 24 hours to modify a booking. It’s been an exceptional experience to have Cherie making sure the changes go through accurately and with minimum hassle and added costs.
Quite simply I recommend Indigo ahead of any other direct option or broker.

5 stars, well earned.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

I always keep coming back here

I always keep coming back here, honestly hassle free and always polite, understanding and overall just always a good time, every time been a pleasant experience, multiple locations and even different countries, always there to help me, especially since I did not have a year on my license they are always happy to help, and this time I had a wonderful interaction with Sam Dobronics, great help.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Only The Best Will Do

I have been renting cars from Indigo Car Hire for several years. The Representatives are very Professional, Knowledgeable and Courteous. They take the time to ensure their customers are looked after and completely satisfied. Every detail is covered before you collect your Hire Car. I highly recommend Indigo Car Hire. You won't be disappointed!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Super helpful

Super helpful, such an easy process, would highly recommend Sam and the team managed to get such a good price on a convertible that we wanted in a short space of time!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

I rented a car through Indigo Car Hire for a trip to Scotland, with the rental provided by Avis.

Everything went smoothly until Avis unexpectedly charged me an additional £52 after the rental, without any explanation or prior notice.

While Avis was completely unresponsive, a wonderful person named Matt Carter from Indigo Car Hire went above and beyond to help. He contacted Avis on my behalf and, after a month of persistent follow-up, successfully secured a refund for the incorrect charge.

Excellent customer service from Indigo Car Hire, especially Matt. Without his help, I doubt the issue would have been resolved!

30 May 2026
Unprompted review

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