In Demand Toys Reviews 

334
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, secure packaging, and wonderful selection of rare collectibles offered at very competitive prices. People also appreciate the exceptional customer support and the friendly team that is always ready to resolve any unexpected issues quickly and professionally. Shoppers consistently describe the ordering process as smooth, noting that orders arrive securely and well ahead of schedule. Though some people noted occasional setbacks, a small group of reviewers were not happy with customer support, specifically mentioning ignored emails, unhelpful responses regarding item issues, and slow communication.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive promptly and securely... See more

Order

Users describe positive interactions with order, highlighting fast turnaround times and great packaging.... See more

Service

Consumers find service to be exceptionally positive, consistently praising the quick deliveries, secure... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt, polite, and helpful... See more

Delivery service

Customers express high satisfaction with the delivery service, frequently highlighting rapid and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had a problem with these guys! They've always gone above and beyond! EG: I'd bought a high end figure from them and a part broke out the box, instead of asking me to send the whole figure back (... See more

Rated 5 out of 5 stars

In Demand are my first port of call for any action figures and I even check there first if there’s something nerdy outside of the toy market in case they happen to carry that too. Customer service is... See more

Rated 5 out of 5 stars

A fantastic company whether I’ve bought online or at MCM London. Always have received my preorders when they’ve come in to stock. Post really quickly as well. Whenever I’ve had a query I’ve had a resp... See more

Rated 5 out of 5 stars

Been shopping with ID Toys for years and I’ve always found them to be efficient and lovely to buy from. They’re great at keeping customers updated on any delays that are out of their hands on preorder... See more


Company details

  1. Toy Store

Written by the company

In Demand Toys are a UK based Action Figure toys store established in 2004. Specialising in collectable toys & figures from Star Wars, Transformers, Marvel Comics & Lots of other TV,Movie & Video Game franchises. We buy toy collections too!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

334 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(334)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Go here first

Fantastic service, no wonder preorders sell out fast! Always my first port of call.

8 April 2021
Rated 5 out of 5 stars

I've been using In Demand Toys for a…

I've been using In Demand Toys for a long time and the service has always been outstanding. Items are normally processed and sent very quickly and are well packed in the delivery boxes. On the (very) rare occasion that something has gone wrong, my query has been dealt with promptly and politely, with replacements or refunds issued at speed - I can only recall this happening once in my many years as a customer and that was a problem after the delivery had left ID Toys, so wasn't even their fault.

An excellent company that also sources many hard to find items that aren't available in mainstream stores - well worth spending your money with!

7 April 2021
Rated 5 out of 5 stars

Friendly & Fantastic

I’ve been buying from ID Toys for years, and there is a reason they are my go-to hobby site to order from. There’s a great rewards system, Nick & Matt are top chaps, their prices are good, and there is a physical shop too. They are really friendly and helpful if you ever have an issue, and they go out of their way to help.

23 March 2021
Unprompted review

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