Incontinence Supermarket Reviews 

10,456
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,431 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordering items online is very simple and straightforward, and the available prices are extremely affordable compared to alternative online stores. People also deeply appreciate the prompt and discreet delivery of high-quality products, consistently noting that support staff are remarkably helpful and responsive. However, some customers also noted recurring issues with courier reliability and occasional delayed deliveries causing noticeable inconvenience during especially busy periods. Reviewers explicitly expressed frustration when parcels were left insecurely on doorsteps, mishandled during transit, or packed insecurely within flimsy boxes.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting promptness and efficient... See more

Order

Consumers find order to be positive, highlighting that the website is easy to navigate and placing purchases... See more

Product

Customers consistently note positive experiences with product, highlighting good quality and reliable... See more

Service

Reviewers highlight positive aspects of service, noting that placing orders is straightforward and the team... See more

Price

Clients share positive opinions on price, consistently highlighting very competitive and affordable costs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, best price I could find, far cheaper than anyone else online — very affordable, which is a blessing, and I’m grateful for that. Items arrived quickly and were securely and, thankfully,... See more

Company replied

Rated 5 out of 5 stars

Having the regular order was good with appropriate reminders about when the next delivery.is due. However, you need to change delivery companies.The previous company - delivered DX - ifI remember was... See more

Company replied

Rated 5 out of 5 stars

Having recently needed to use your company because of health reasons. I have received nothing but the best service, quality of products also an excellent delivery service so far. Thank you for de... See more

Company replied

Rated 5 out of 5 stars

We are on a monthly prescription. After the initial setting up, there have been no issues. I get an email to say the order is upcoming, then another to say it’s on its way. Easy to communicate if nece... See more

Company replied


Company details

  1. Medical Supply Store
  2. Toiletries Store

Written by the company

Incontinence Supermarket provides a large choice of incontinence products at the best value. Discover ranges of pads, pants, belted briefs and all-in-ones from several reputable brands. You can now shop by level of incontinence, gender or type of products to find your way easier through the site. Among the brands we feature, you will find Tena, ID, Lille, Attends, Abena, Conti, Kylie and many others.

Free Next Day Delivery*

* On all orders over £75

* On all orders over £75
Because we understand the discreet nature of our products, we do offer for all deliveries free of charge a rapid discreet service. That means that if you purchase from us, ONLY you will be aware of the content of the package.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(10,456)

1,361 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The product was accurately described…

The product was accurately described and displayed; delivery was as promised. In performance it was comfortable and reliable.

8 August 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for your leaving us such a kind review.

Rated 5 out of 5 stars

Having the regular order was good with…

Having the regular order was good with appropriate reminders about when the next delivery.is due.
However, you need to change delivery companies.The previous company - delivered DX - ifI remember was excellent. Evri, in contrast, does not give adequate notice - often only shortly before it is due to be delivered so it is left on the doorstep to be discovered

9 August 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for your leaving us a review.

Rated 3 out of 5 stars

Easy website to use

Easy website to use. Unfortunately the delivery was delayed by the courier company. When the large box arrived, the quality of the box was very thin, hence the inner boxes were sticking out of one side, luckily all the products I ordered were there, but you need to use better quality boxes, not single walled ones as they are too flimsy.

8 August 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for your leaving us a review. We apologise for the experience you had, for any issues like this please contact our customer services team who can assist.

Rated 3 out of 5 stars

Picking incompetance

Ordered 4 chair pads: received 2 chair pads and 2 clothing protectors! When they eventually answered the phone, Amy was very helpful and immediately sent 2 more chair pads. Product great, but frustrating picking incompetance.

7 August 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for leaving us your review. We apologise for the inconvenience caused.

Rated 2 out of 5 stars

Parcel delivered to wrong address

Parcel delivered to wrong address. Gift message not included so no way the recipient knew where it came from

7 August 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for leaving us your review. We apologise for the inconvenience caused with this order.

Rated 5 out of 5 stars

Prompt and regular

The order is on subscription and is delivered promptly every three weeks. Takes all the hassle out of having to remember each time.

4 August 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for leaving us your 5* review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look