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IMO Car Wash Reviews 

33,423
•
TrustScore 4 out of 5

3.8

Car Wash
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Review summary

Created with AI, based on recent reviews

Evaluating 17,112 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, helpful, and polite, making every visit pleasant. People also highlight the quick and efficient wash process that leaves vehicles looking thoroughly clean and shiny. Some reviewers were not happy with occasional water spots left on windows after drying or stubborn dirt remaining on the car. Consumers additionally mentioned that the pre-washing procedures could sometimes feel rushed or lack the necessary thoroughness for a spotless finish. A few visitors also felt that some of the available wash packages were rather expensive for the results provided.

What people talk about most

Service

Consumers find service to be ambiguous, with highly mixed experiences regarding the car wash quality. While... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are generally friendly, polite,... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement regarding the final... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings regarding the quality of the wash.... See more

Price

People report ambiguous experiences with price, as views on cost and value vary significantly among... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the service, quick and the car is quite shiny afterwards. But the app... buying before going to the service station is close to impossible. The different service portions do not have a descr... See more

Rated 4 out of 5 stars

washing, cleaning, drying - the machines do their jobs professionally and very well. The customer however is not amused after having chosen between a lot of various different programs (and having paid... See more

Rated 4 out of 5 stars

Staff were really nice, only giving 4 stars because it left little water marks all over when we paid £15 for an ultra HD wash! Was very expensive for what it actually was.

Rated 4 out of 5 stars

I pulled in on a whim as I was passing to try the car wash for the first time. I didn't have the app downloaded as I'd not used it before. I felt a rushed by the man who sprays the car before enteri... See more

Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.

Contact info

3.8

Great

TrustScore 4 out of 5

33K reviews

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3.8

All reviews

(33,423)

30,373 reviews in the last 12 months

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Rated 1 out of 5 stars

Rewards Card & Grime Still After Wash

I am again disappointed with the car wash service with IMO. I pre-paid 2 x Rain Guard washes via the app. I used one of them on this particular wash and was hoping that I would be able to get this logged as a wash call inorder to get credit for my Rewards Card. I have now repurchased 4 x washes times two and I have not been able to get these logged onto the Rewards Card to get a free wash. Plus the wash that I got, I had to do parts again as it had not washed off the grime on the car. I was away in Yorkshire and have noticed a sticky substance on the whole of the vehicle and the dust residue. Could not be bothered to take it back and use the 2nd wash repurchased, given that I had already used one.

11 August 2026
Rated 1 out of 5 stars

Paid for the £19 wash

Paid for the £19 wash. However when coming out of the wash. The drying strands at the end of the wash were leaving my windscreen and car with dirty streaks. The car didn’t dry too good and had loads of dirty marks. The attendant before going in the washer sprayed something gave a quick jet wash then sent through when I questioned the wags told that’s it and that’s what I paid for.

11 August 2026
Rated 3 out of 5 stars

Like usual

Like usual, some spots from birds or insects haven't been removed totally and the rims haven't been clean.

12 August 2026

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