Never used this car wash before - so hadn’t got a clue. Could have had some more information displayed, but I worked out what I was doing and the attendant was brilliant.
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8 out of 10 times the car is clean but more importantly it’s how customer service handle the 2 other times. I have had a good experience with the latter
Easy process of getting the car washed after loading the app on my iPhone and buying a particular wash for the car. The attendant was polite and helpful.
Company replied
Great job by the machines, unfortunately there is a vile smell of stagnant water everytime i go through the car wash, even with all vents turned off in the car, the smell still comes through, the whol... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
32K reviews
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First time of using
First time of using . Very efficient, no waiting, reasonable price, nice finish. Yes , I will use again. Thank you IMO. …. Nick Birnie.
4 August 2026
Van was very dirty as a disabled person…
Van was very dirty as a disabled person was great service van was very clean only problem l had to straighten the passenger door mirror will definitely use again paid on line
4 August 2026
Honestly paid 10 pound for a triple wax…
Honestly paid 10 pound for a triple wax all it did is take the dust off I had to rewash it at home I did expect more the guys just seemed to rush people through at the bletchley one its the first and last time I will be using this one they need to go over to Kingston to be shown how to do it they guys over there are brilliant
4 August 2026
Don't waste your time using the app
Don't waste your time using the app, Has no benefits at all i use to buy 12 car washes at a time, with every six stamps you get a free one, now they have gone full circle, to try and get you to buy single washes to make more out of you. The water they use leaves marks all over your car, you then have to go home to clean the marks off. Going from using this car wash two times a week, down to zero. Staff are amazing though, ownership not so good and very greedy
12 June 2026
Traumatic Experience on this Occasion Unfortunately…..
I use/used frequently but unfortunately on this occasion the carwash “broke down” and I was stuck in there on a hot day for ages and no one even let me know what was happening or apologised when they finally got the carwash going and my car wasn’t even clean. I am disabled and can’t be away from home for long so it was a pretty distressing experience for me.
1 August 2026
Not great this time
I have been here before with great results but this time my car was not clean at the end.
I paid for the Ultra HD and still had dirt marks all over the car. I have to scrape it off by hand.
The wheels are nice and shiny but the overall clean was disappointing.
4 August 2026
Car was washed well except the wheels
Car was washed well except the wheels
Had to wash them at home.
4 August 2026
Some stains left and hazard indicator…
Some stains left and hazard indicator probably got short circuited. Not suitable for my Mercedes E class.
2 August 2026
Poor for the money
Wheels were as dirty dining out as going in!
Carwash alse broke off some bumper trim
4 August 2026
Nice and easy
Nice and easy, staff just seemed rushed but otherwise the service good, definitely worth it
2 August 2026
The imo is very handy and convenient…
The imo is very handy and convenient but this last clean left my alloys still quite dirty, I appreciate I only did a basic wash but would still expect everything to be clean
4 August 2026
After contacting customer services…
After contacting customer services about getting receipts with car registration number on it so I'm able to claim cost of wash
As of yet still awating response.
4 August 2026
Easy to pay and good quality fast clean
4 August 2026
Your staff was extremely rude
Your staff was extremely rude. He was shouting at me. Very disappointing
2 August 2026
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