IMO Car Wash Reviews 

34,266
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 17,743 reviews, reviewers had a great experience with this company. Consumers frequently mention that the staff is very friendly, helpful, and efficient at guiding them through the quick washing process. Many people also appreciate the reasonable prices and note that their cars usually come out looking sparkling clean and well-maintained. Some reviewers were not happy with certain results regarding the overall cleaning quality. A few customers noticed that specific parts of their vehicles, such as the alloys or the back areas, remained dirty after the wash. Others mentioned issues with drying, pointing out annoying water marks or remaining soap on the car windows and body.

What people talk about most

Service

Consumers find service to be ambiguous, with highly mixed experiences reported across different locations.... See more

Staff

Clients share positive opinions on staff, frequently describing the team as helpful, efficient, and... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers shared that their vehicles came out... See more

Product

Reviewers mention ambiguous feedback about product, with some consumers praising the good shine, convenience,... See more

Price

Users describe ambiguous interactions with price, as opinions on value vary widely. Some consumers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good experience, it was my first time using the company. There was plenty of signage and info on what to do and the staff member there explained what I needed to do as well. Over all a good experience... See more

Company replied

Rated 4 out of 5 stars

The staff is helpful, and the automated wash is so quick. Sometimes you will get the odd issue with the app not updating straight away but other than that all pretty straightforward

Company replied

Rated 4 out of 5 stars

Good value car wash Not the best as best as it missed bits, but that is too be expected with the limited automation and brushed etc.however, given the limited spec it did a decent job of getting the... See more

Company replied

Rated 4 out of 5 stars

The extra cleaning was done but a bit effort time would have cleaned just a bit better. Perhaps I will go back to all automatic car wash and do the extra cleaning myself.

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

34K reviews

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3.8

All reviews

(34,266)

31,296 reviews in the last 12 months

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Rated 1 out of 5 stars

Newport Road Cardiff

I attended the IMO car wash on Newport Road in Cardiff today after an incident with a bird relieving themselves on the roof of my car. As soon as I arrived, I was greeted with orders from a man, not one bit of politeness. I advised I just wanted the basic option to clean the birds mess off the roof of my car, this advertised at £6. The man began to argue and almost telling me the only one I can have is the £8.50 (I think, but definitely over £8). This was disgusting and borderline criminal. The man was rude and argumentative,  I stated several times I just wanted to clean the mess off the roof, why advertise £6 basic if you almost refuse to provide it?

The man then said £6 but im not putting any soap in it, again with attitude. Terrible service but you cant even call it a service. 

After it still had birds mess on the roof.

22 August 2026
Unprompted review
Rated 3 out of 5 stars

I have used IMO on previous occasions…

I have used IMO on previous occasions and been happy with the result considering it is far less detailed than washing by hand.
On this occasion, I chose the most expensive option. I was disappointed with the overall outcome it didn't appear that there was anything extra or it didn't feel that way at least. There were water marks still on the vehicle and still patches of dirt/dust that hadn't been cleaned.

21 August 2026
Rated 1 out of 5 stars

Avoid this place

Avoid this place

Probably one of the rudest men I've met constantly shouting at me. People like this shouldn't be allowed to serve customers.

The car was still very dirty afterwards what a waste of money and time.

Absolutely diabolical.

22 August 2026
Unprompted review
Rated 3 out of 5 stars

Service

Service - The drying part didn't seem to work and my car was left really wet.

16 August 2026
Rated 5 out of 5 stars

Car washes have one purpose

Car washes have one purpose. To clean your car.
However to have your car come out gleaming is what makes IMO different.
Always impressed with clean my car is and how the paintwork gleams

18 August 2026

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