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IMO Car Wash Reviews 

31,794
•
TrustScore 4 out of 5

3.8

Car Wash
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Review summary

Created with AI, based on recent reviews

Looking at 16,321 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and efficient, contributing to a positive service experience. Many are satisfied with the car wash results, noting their vehicles come out spotless, gleaming, and looking new after a professional and quick service. However, some customers noted dissatisfaction with the cleaning quality, reporting cars not thoroughly clean, water marks, or specific areas like wheels and mirrors being missed, leading to questions about value for money. Additionally, a few people felt the pre-wash was minimal or rushed, and some reviewers mentioned instances of poor service, such as attendants being unhelpful or closing early.

What people talk about most

Service

Consumers find service to be ambiguous, with some reviewers praising the amazing team, quick service, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

Customers had ambiguous experiences with quality, with some reporting positive outcomes such as a clean,... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction, noting... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding the pricing reasonable and offering good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Never used this car wash before - so hadn’t got a clue. Could have had some more information displayed, but I worked out what I was doing and the attendant was brilliant.

Rated 4 out of 5 stars

8 out of 10 times the car is clean but more importantly it’s how customer service handle the 2 other times. I have had a good experience with the latter

Rated 4 out of 5 stars

Easy process of getting the car washed after loading the app on my iPhone and buying a particular wash for the car. The attendant was polite and helpful.

Company replied

Rated 3 out of 5 stars

Great job by the machines, unfortunately there is a vile smell of stagnant water everytime i go through the car wash, even with all vents turned off in the car, the smell still comes through, the whol... See more

Company replied

Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.

Contact info

3.8

Great

TrustScore 4 out of 5

32K reviews

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3.8

All reviews

(31,794)

28,750 reviews in the last 12 months

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Rated 1 out of 5 stars

IMO Car Wash in Houghton Regis has gone downhill fast

I’ve been a regular customer at IMO Car Wash in Houghton Regis for years, but the standard of service has declined significantly. Previously, staff would pre‑wash the vehicle with soapy water and a hand brush, including the windows, windscreen, and bumpers. This step made a big difference to the final result.Recently, and especially during my visit yesterday, they’ve stopped doing any proper preparation. Cars are pushed straight through the machine at speed, and the wash quality is nowhere near what it used to be.I purchased a 12‑wash prepaid deal in good faith, but I now regret it. If refunds was possible, I would request one. The service feels rushed, inconsistent, and focused more on volume than customer satisfaction.

1 August 2026
Rated 1 out of 5 stars

Paid for top service

Paid for top service. And again 2nd time I've had a car still dirty when pulling out wheels wernt even touched. Waste of money. And the works rather site on there phones then work.

1 August 2026
Rated 3 out of 5 stars

First experience

The wheels were not clean need to put more effort into this
The dryer didn’t dry car very well so water mark dribble on car
Didn’t need to pay the price I did as I would if got the same wash on the cheaper
Lady spraying wheels I was watching her she did one squirt on each wheel on the cars I saw her doing

24 July 2026

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