I like the service, quick and the car is quite shiny afterwards. But the app... buying before going to the service station is close to impossible. The different service portions do not have a descr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
washing, cleaning, drying - the machines do their jobs professionally and very well. The customer however is not amused after having chosen between a lot of various different programs (and having paid... See more
Staff were really nice, only giving 4 stars because it left little water marks all over when we paid £15 for an ultra HD wash! Was very expensive for what it actually was.
I pulled in on a whim as I was passing to try the car wash for the first time. I didn't have the app downloaded as I'd not used it before. I felt a rushed by the man who sprays the car before enteri... See more
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
33K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No fuss
No fuss, good value. Love that the windows and tyres are stayed down before the wash
12 August 2026
I spent over £12 for my car washout I…
I spent over £12 for my car washout I didn't get the programme I paid for, as I got the lower polish than I paid for, and the car still had dirt from i sects on many of the panels.
This is definitely over priced for the quality of the wash, and if it weren't for the hosepipe ban, I wouldn't have used them this time.
Also the drier cycle doesn't work too well and needs hand drying to stop the water spots developing.
10 August 2026
Just a truly awful experience
I couldn't find the pre-paid wash in the App. Attendant refused to help and was aggressively rude. We left in disbelief at our treatment and without having our car washed. Never going back!
30 June 2026
The washes are really good
The washes are really good, I gave it 4 because the drying part isn't long enough so parts of the car are still wet.
3 August 2026
No water hardly any foam and the…
No water hardly any foam and the employees couldn't be bothered going round and taking dirty bits off, wouldn't use Leyland car wash.
12 August 2026
I contacted your customer service…
I contacted your customer service yesterday to ask why 2hen the website said the braintree imo was open, and after around journey of roughly 10 miles, and purchasing my car wash online, only to find it was closed.
The response i received wasn't satisfactory, and when I questioned this I was ignored.
12 August 2026
Friendly helpful staff
Friendly helpful staff, did have to wait long, happy with the result.
12 August 2026
Coatbridge Imo had another with Ceremic…
Coatbridge Imo had another with Ceremic wash . It was great I've never seen my car so clean . It was and is gleaming . Well done to the new manager for this offer . The place is running much better noe since he's took over . Well done!!
12 August 2026
Need a local IMO
Great wash, left a few water marks but it was very hot ( heatwave).
Only issue, we need a local imo in our area BS20 have to travel, certainly one in my town as I would use weekly.
12 August 2026
Xcellent service from staff!
What it says on the tin....
All good!
Xcellent service from staff!
19 July 2026
Friendly, Fast and Efficient
Friendly, fast and efficient. I had the triple foam and it always makes my car look great
3 August 2026
Easy to use as it was my first time
Easy to use as it was my first time. Staff helpful. Good value for money. The only thing I miss compared to handwash is the final wipe with a chamois!
12 August 2026
Very good service
Very good service. Savings on buying multiple washes on the app are great
9 August 2026
Easy way to pay by QR Code
Easy way to pay by QR Code, choosing programm and start washing.
10 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.