IMO Car Wash Reviews 

32,597
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 16,321 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and efficient, contributing to a positive service experience. Many are satisfied with the car wash results, noting their vehicles come out spotless, gleaming, and looking new after a professional and quick service. However, some customers noted dissatisfaction with the cleaning quality, reporting cars not thoroughly clean, water marks, or specific areas like wheels and mirrors being missed, leading to questions about value for money. Additionally, a few people felt the pre-wash was minimal or rushed, and some reviewers mentioned instances of poor service, such as attendants being unhelpful or closing early.

What people talk about most

Service

Consumers find service to be ambiguous, with some reviewers praising the amazing team, quick service, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

Customers had ambiguous experiences with quality, with some reporting positive outcomes such as a clean,... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction, noting... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding the pricing reasonable and offering good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Never used this car wash before - so hadn’t got a clue. Could have had some more information displayed, but I worked out what I was doing and the attendant was brilliant.

Rated 4 out of 5 stars

8 out of 10 times the car is clean but more importantly it’s how customer service handle the 2 other times. I have had a good experience with the latter

Rated 4 out of 5 stars

Easy process of getting the car washed after loading the app on my iPhone and buying a particular wash for the car. The attendant was polite and helpful.

Company replied

Rated 3 out of 5 stars

Great job by the machines, unfortunately there is a vile smell of stagnant water everytime i go through the car wash, even with all vents turned off in the car, the smell still comes through, the whol... See more

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

33K reviews

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3.8

All reviews

(32,597)

29,593 reviews in the last 12 months

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Rated 5 out of 5 stars

It was ace

It was ace. Staff friendly and the wash was very go no bits missed or streak marks . And the easy to us app

5 August 2026
Rated 1 out of 5 stars

Avoid this car wash at all costs!

The car wash damaged my front bumper! The attendant didn’t seem to care and just said it must have already been loose and if the car wash had damaged it it wouldve ripped the bumper off! Will not ever use one of these again!

7 August 2026
Rated 1 out of 5 stars

I bought my wash program on the app…

I bought my wash program on the app whilst in the queue but when I got to the start of the car wash I was then informed that only the 1st 2 wash programs were available. Would be a great help to customers if you had a sign at the entrance informing customers of that fact long before they get to the carwash itself and wasting time in the queue. Or have it state it on the app when you select your program, it knows what site you've selected for getting the car washed at the time of purchase

7 August 2026
Rated 3 out of 5 stars

I'm not happy with the procedures like…

I'm not happy with the procedures like pre washing by staff, was not professional, just a little bit foam, then in the tunnel the pipes was not working and the ventilation has not dried proper the car.

5 August 2026
Rated 2 out of 5 stars

Not a great wash for the price

The car was cleaner, but a lot of the marks were still there, I’ll be sticking to hand car washes in the future. Also too expense for a mechanical car was, it was literally just an outside wash. Thought I’d give it a try, but I’ll not use then again

7 August 2026
Rated 3 out of 5 stars

£10 Storm Wax

I paid £10 for a Storm Wax, the car and wheels were cleaned very well and the staff were friendly and professional. The result was a pretty good polished finish on the paintwork but one of the rotary ‘Octopus’ polish pads systems wasn’t moving and the rear window and rear of the car generally did not get polished properly. Good but not perfect.

7 August 2026
Rated 1 out of 5 stars

Bit of a rip off

Paid for what was called the ‘Rain Guard’ wash that said i get these
Hand pre-wash and wheel wash - 8-brush soft wash - Under-car wash and under-car protection - Triple-coloured foamProtective finish to repel rain - road grime, and salt. However Went through the automated car wash with no difference to the car in front who had selected the cheapest option so basically just a con to get more money out of people but not actually providing a better wash, unfriendly staff as well. Would not recommend is no different than a car wash on the side of a petrol station, and definitely wouldn’t go again.

7 August 2026
Rated 3 out of 5 stars

concerns on closer inspection

i initially thought they had done well but when i got home i noticed all the water marks on the exterior even though i paid for an express valet and a ceramic xtr. i asked the valet section to vacuum only the front cabin section and the rear boot section as i had boxes in the middle row of passenger seats. they did the front and the footwells of the middle they didnt vacuum the back at all. im really disappointed as i had hoped to use them monthly once my wheelchair accessible vehicle arrives.

7 August 2026

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