Automated machine with different types of wash and wax defending on price paid by app. They use a jet spray before the car enters but still the conveyor and brushes miss insects and spots on the body... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick & convenient. The whole process only took a short while despite a bit of a queue. The QR code was difficult to capture from inside the car, but, all in all, a good service at a competitive price... See more
Company replied
Decent wash and dry with efficiency, hand prewash and discounted price when paying online. The only criticism I have is the windows and crevices seem a bit wet and need a bit of a wipe after the autom... See more
Company replied
The process is faultless, quick paying app, staff are efficient and helpful. The pre wash by staff is great, however, last few times, my wheels have not been cleaned thoroughly.
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
31K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never used before
Never used before, the staff were friendly and helpful. Car wash well too. X
30 July 2026
Used car wash in Mansfield damaged car…
Used car wash in Mansfield damaged car paintwork dumped a load of wax over bonnet and front grill and number plate and it hardened solid tried everthing to get it off , went back and they said it is normal, going to be an insurance job guess how is getting the bill ,if i could give a zero star Iwould
7 July 2026
Unprompted review
There was no chemicals in the triple…
There was no chemicals in the triple foam so it was literally water and nothing else. This £5 offer is great but when your just using water to try and clean cars your going to damage them.
30 July 2026
I paid for the ultra HD, Eastleigh
I paid for the ultra HD. 2 of my wheeles were still really dirty after going through the machine. It was very rushed prewash service. I then parked up to hoover. £1 for 3 minutes. I think the hoover picked up 30 grains of sand and 2 leafs. Suction was so bad. I told 2 people that work there and they both just shrug their shoulders.
30 July 2026
Never seems to remove the dirt
Never seems to remove the dirt, hand wash before going into the machine lasts about 30 seconds, don’t get much for your money at IMO
30 July 2026
Not clean!
Shockingly bad clean, there were still muck marks on car even after triple foam wash!
30 July 2026
Easy to use
This car wash was easy to book and easy to use and quick, although there was still spots on my car after this was probably due to it not being washed for months
29 July 2026
Quick and efficient
30 July 2026
Excellent service-friendly staff and a…
Excellent service-friendly staff and a super clean car!
30 July 2026
Very nice and smooth
Very nice and smooth. Decent value and no stress for the best wash. Guy was well helpful and diligent despite being out in baking sun all day - recommend - car pristine and sparkling
11 July 2026
IMO Hartlepool - Appalling - AVOID!!!
IMO Hartlepool
Attendant informed me the reason for horrible white marks all over the car after wash was that the person in charge of the carwash has decided to NOT bother with the water softeners ie the cars are being washed with HARD WATER hence leaving appalling marks .
I did not get a refund.
After writing a review .. response was to get in touch via app or website to provide more details.
I have added the details here so all potential customers know to AVOID this IMO carwash.
29 July 2026
Unprompted review
Great everyime
27 July 2026
Really good service fast and staff…
Really good service fast and staff were polite and friendly
27 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.