Imaginfires Reviews 

HAVE NOT RECEIVED THE ORDER YET

Delivered on time, product does exactly as it should

Amazing company. Exceptional & faultless customer service. Brenda and team were so helpful with changing our order from the Burford Stove to the Howarth. This was processed and delivered within 5 days to the Inner Hebrides. We cannot thank you enough. And the stove? Absolutely stunning!! We are thrilled to pieces with it.
We 100% highly recommend this Company.

Awesome product bought for my cabin in back garden heats up room fast and
cosy luv the scented products highly recommend stylish modern for any room

On the upside, fire was as described and arrived in the timeframe advised.
The logs, which were an extra cost , arrived but half of them were smashed up. When we complained we were told that we would receive replacement logs. We still await delivery of these.
Stove was delivered , but also in a crushed up box When we opened there was a chip in the top edge of the fire, this was a sharp edge Via email we were told to send back in original packaging … but this was basically in shreds so not possible, or offered a £100 refund. It was too much hard work so we accepted the discount and brought something to sand down the sharp edge and painted over the filed edge.

After all this …. We like the fire It gives off a nice amount of extra warmth to supplement the heating Just need the replacement logs to arrive. !!!

Delivery on time, surprised how heavy the log burner was, good quality. Much less hassle and mess than a real log burner so suits me. Can take it with me when I move too.

Item was easy to order and sent out promptly. I purchased the scented biofuel and don’t like the smell of the fuel and have noticed it has removed some of the black coating inside my fire as well.

Extremely efficient service was provided Imaginfires. Overall it was smooth from start to end. I ordered the new fire and was delivered to me on the very next day!
Reasonably priced and well provided information about the fire.
Thank you for your service.

Easy ordering process.
Quick and efficient delivery.
Very happy.
No complaints.

Excellent prompt service & so so pleased with my bio ethanol fire & amazed at the heat it generates in my lounge.

I ordered twice in error, within the hour customer service had got back to me, cancelled my duplicate order and refunded the money. Excellent service

Gorgeous fire, worth every penny and the service was fabulous. Thank you to all the team for making my home look amazing this Winter

Great experience! The delivery was super quick and everything as expected!

Lovely little fire - prompt delivery and easy to set up. Not much heat but very pretty in the grate for days when I’m not after the roaring fire.

Delivered on time and as ordered. Thank you.

Very easy to put together and gives off a nice flame .

Excellent company. Fast service and delivery and very good back up service. Would definitely recommend their services for anyone thinking of purchasing a Bioethanol fire.