Have used Imagin several times. Always pleasant correspondence. Always happy to help with any additional queries or need for speed, although their service is already very speedy (badge produced and se... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really efficient service, from the time the order was placed... quick response, sent artwork, confirmed the price and, once payment received, despatched and delivered.
Company replied
Been using Imagin for the printing of our ID badges for a few years now - always swift with printing and delivery, always good quality. We have our own designer in house so just use the online system... See more
Company replied
Have used Imagin many times for clothing orders. Always high quality printing, on high quality clothing. After many washes, there’s no discolouration or signs of aging. On top of this, the servi... See more
Company replied
Company details
Written by the company
Fantastic quality name badges, conference badges, and photo IDs made right here at our own factory in the UK. A wide range of styles and very affordable prices. And if that's not enough we also supply workwear printed or embroidered with your company logo / message. Whether its t-shirts, jackets, hoodies, polos or hi-viz gear.... we can do it all.
Contact info
Midfield Drive, KY1 3LW, Kirkcaldy, United Kingdom
- 01592 653865
- info@imagin-badges.co.uk
- www.imagin-badges.co.uk
4.9
Excellent
442 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service with the badges sent…
Excellent service with the badges sent promptly and well packaged.
5 December 2023
We have used Imagin on many occasions…
We have used Imagin on many occasions for names badges - the badges are great quality and look very premium. The team at Imagin are really helpful and the service is very efficient! Would definitely recommend.
6 December 2023
Good Quality and Efficient
The experience with this company is always a good one, straight forward, no problems, good quality products. They are swift and reliable and would recommend.
6 December 2023
Fantastic quality
5 December 2023
Fantastic service
Fantastic service. Great communication after I added the wrong logo on the order and the items were with me in 2 working days. I couldn't recommend Imagin more. Thanks guys !!
7 December 2023
Unprompted review
A very professional company who are…
A very professional company who are client friendly. They produce the draft item quickly and, after approval, deliver the item promptly.
29 November 2023
Great company
I called as I wasn’t sure about ordering. Spoke to a very polite gentleman, great service and great product. Will definitely be using them again.
30 November 2023
No hassle!
Simple, straight forward, no hassle and good quality...something you don't find that often, so I will be using them again....and again...and again
28 November 2023
Excellent Service & Products
Excellent Service. Very quick to respond, always friendly & professional and the steps are easy to follow from original idea being implemented, through to design, approving proofs, payment and dispatch. The quality of the badges is first class. Would certainly use Imagin again for business needs
28 November 2023
Slow and don’t answer phone
Made order early on Friday not going to receive badges until Wednesday. Quite slow turnaround considering I spent extra on the postage. They don’t answer the phone tried calling a few times to ask them to hurry up. Still waiting for badges..
24 October 2023
Unprompted review
Reply from Imagin Products Ltd
Hi
Thanks for your review, and while its disappointing to receive a 1 star review it also helps us to help identify any issues and improve our service.
I would, however, like to take the opportunity to address the issues you have highlighted.
Our office remained closed Friday (the day you placed your order) due to storm Babet - our area suffered multiple road closures due to major flooding, and tree damage and I wouldn't ask the staff to travel to the office in those conditions. An unexpected office closure is rare, and would normally be due to snow, but on the odd occasion when it happens it will cause a disruption to our normal schedule.
We did respond to an email from yourself on Friday, as the staff can access the email and sales systems remotely. They were unable to answer the phone remotely, so you are correct in saying we didn't answer our phone on that day.
On Monday at 12:53 we uploaded the proofs for your order, which required to be approved prior to print. The proofs were approved at 16:12 on Monday afternoon. As our mail is collected at 4pm every day and our business closes at 4pm, there was no opportunity to then manufacture and dispatch your order the same day
Your order was manufactured and dispatched on Tuesday, for arrival on Wednesday by 1pm .
The additional postage paid is simply to upgrade the delivery service (ie to have it sent on a special delivery service rather than a standard Royal Mail service), and not paid to speed up the manufacturing process. We will always endeavour to respond expeditiously if we are aware of customers requiring their orders within a certain timeframe. Having checked your order and emails , there doesn't appear to be any information from yourself specifying that you require the order to be delivered by a specific date, although this may have been why you were trying to contact us by phone.
Barring a delay by the Royal Mail your order should be delivered today.
I know the above doesn't change the timeframe. but I hope it goes some way to explain why we have not met your expectations.
Great product and quick delivery
Tried a few different companies for samples, this imagin products was by far the best and the best price
The quality of my logos were so much better than the others.
Thank you again
16 October 2023
Unprompted review
Very professional finish, product looks great, just a shame they arrived the day after I needed them, my fault, should have ordered sooner.
Could have done with quicker response or any response from the online chat, but once order was placed it was fine. Any direct contact was professional and quickly dealt with. The tracking number given wasn't helpful at all as it's only receipt of delivery.
9 October 2023
Would order again
Laid out exactly as asked for and delivered quickly and efficiently. Great quality finish, everyone impressed by the badges.
4 October 2023
Always a pleasure
Always a pleasure, amazing customer service, Mark and Jaydan are super helpful.
29 September 2023
Order arrived as expected and faster…
Order arrived as expected and faster than the original estimate. Communication over phone and email was great and helpful.
2 October 2023
Excellent service from Imagin Products
Excellent service from Imagin Products. Highly responsive and prompt delivery.
2 October 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.