iLending Reviews 

1,940
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and smooth process, noting that representatives are always patient, professional, and an absolute joy to work with throughout the entire journey. Many people deeply appreciate the efficient service, clear explanations, and significant financial savings achieved on their auto loan refinancing. However, some customers also noted unexpected costs, unwanted insurance additions, or unusually high interest rates proposed during the final refinancing steps. A few people also experienced poor customer communication, delayed responses, or frustrating interactions regarding their loan disclosures after receiving initial approvals.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, patience, and... See more

Service

Clients share satisfaction on service, frequently praising the fast, smooth, and professional assistance that... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are friendly,... See more

User experience

Reviewers mention positive feedback about user experience, noting that the entire process is simple, quick,... See more

Price

Consumers find price to be a mixed experience, as while some reviewers report significant savings with lower... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My car payment was killing me, for 2.5 years, $635/month. I was only browsing refinancing, and wasn’t wanting to hit my credit score over and over. One of those credit monitoring apps suggested a ref... See more

Company replied

Rated 5 out of 5 stars

There was a representative of your company named Nicholas Shane who did a fantastic job and being patient with me. I was greatly impressed by his customer service skills. I’m glad to be part of the f... See more

Company replied

Rated 5 out of 5 stars

I never thought I would speak to someone across the country that changed my life then I met Kuy I'm retired on a fixed income and he helped me get my life back the refinance was a pleasure because he... See more

Company replied

Rated 5 out of 5 stars

was excellent from start to finish. I was looking to lower my interest rate and reduce my monthly payments, and Billy made the entire process smooth and stress-free. He explained every step clearly,... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. also in
  3. Loan Agency

About iLending

Written by the company

We are iLending. We save people money on their car loans. We are the kind of people that you can trust to have your best interest at heart. The kind of people that take a genuine interest to improve your financial situation by meeting you where you are, without judgment. We are real people helping to solve real problems. We are respectful. We are knowledgeable. We leave our clients better off than when we found them. We are more than a car refinance company; we change the world by helping one client at a time. iLending is a national leader in automotive refinancing. Through strategic partnerships with credit unions nationwide, we offer competitive interest rates on car loans and creative refinancing solutions to thousands of clients a year. iLending is a Better Business Bureau® Accredited Business and maintains an A+ rating.
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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,940)

85 reviews in the last 12 months

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Rated 1 out of 5 stars

dishonest informations

I went through the application process with Jeff Brady. I provided all the accurate information about the car as well as my credit score to understand the chances of approval. That’s when he gave me an excellent interest rate and monthly payment. After running my credit—naturally lowering it—he then told me that due to the mileage and year of the car, I would need to make a down payment equal to four installments of the current financing. A process with completely dishonest information.

27 August 2025
Unprompted review
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Reply from iLending

Hello Helber, I apologize with any frustration that you encountered with the refinance process with us. When Jeff discussed with you the options of the refinance, there were no discrepancies that you made that caused a down payment to be involved. Unfortunately, we are not a direct lender, so each offer that we receive for our clients has lender requirements, and this was one of our lenders requirements to fund your vehicle. We did make sure to let you know on the same phone call that this was a requirement to get the deal presented to you. I understand being frustrated about having this requirement, but if you do have a change in your personal situation and would like to try refinancing again please let us know!

Rated 5 out of 5 stars

I lend really help me bring my rates…

I lend really help me bring my rates done and other packages and money back there like Allstate your in good hands with them

6 September 2025
Unprompted review
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Reply from iLending

We appreciate your feedback—thank you! If someone you know needs auto loan refinancing, refer them our way, and you’ll both get a gift card as a token of our gratitude.

Rated 5 out of 5 stars

I had the pleasure of working with…

I had the pleasure of working with Colby of the ilending team & he was GREAT .. This experience was nothing short of amazing !!!! I wish I had done it sooner . The communication was great any questions I had were able to be answered quickly.

5 September 2025
Unprompted review
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Reply from iLending

Thank you for your review! Know anyone refinancing? Refer them to us, and you’ll each receive a gift card as a thank you.

Rated 5 out of 5 stars

very good experience with iLending

5 September 2025
Unprompted review
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Reply from iLending

Thank you for sharing your thoughts! If you know anyone interested in auto refinancing, send them to us, and both of you will get a gift card as a thank you.

Rated 5 out of 5 stars

I needed a lower payment and they…

I needed a lower payment and they provided easy how to and steps for getting approved and settled before my next payment.

19 August 2025
Unprompted review
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Reply from iLending

Thanks for your review — we appreciate your feedback! Let friends and family know we can assist them with auto loan refinancing, and you’ll both get a gift card as our thanks!

Rated 4 out of 5 stars

worst

At first, I gave them a very poor rating. After a long time, they contacted me. Now, my experience has completely changed. They helped me and were very professional. That's why I now thank them for their work, attention, and professionalism.
And I don't give them 5 stars just because of the days they made me wait.!

3 September 2025
Unprompted review
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Reply from iLending

Good Morning Hector! I apologize that you had some frustrating service, and I wanted to try and assist! I am unsure what happened, for we always have agents available to try and assist with your needs, unless it was outside our business hours. Please ensure that you are calling 866-683-5505, or if you want to leave your callback information here we can reach out directly! https://dashboard.reviewpush.com/40135469/i

Rated 4 out of 5 stars

Very good rate

Good 4.8 stars

22 August 2025
Unprompted review
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Reply from iLending

Thanks for your review — we appreciate your feedback! Let friends and family know we can assist them with auto loan refinancing, and you’ll both get a gift card as our thanks!

Rated 5 out of 5 stars

Thank you Andrea and the iLending team!

I had the pleasure of having Andrea the iLending team walk me through the refinance of my car. The interest rate was significantly lower than my current (at that time). The entire process was handled quickly and professionally. Andrea responded to my calls and emails in a timely manner and helped me solve a few hiccups fairly easily (My car was purchased and registered in a different state initially). From the first call to the last, Andrea was concise and professional in obtaining the information needed to process this refi. I can't thank Andrea and the iLending team enough! And extra kudos to Andrea for her upbeat and friendly communication. Definitely took the anxiety out of this financial decision for me. Thank you Andrea and iLending. If I ever need a auto refi in the future, I won't hesitate to reach!
-Sincerely David L. (Denver)

20 August 2025
Unprompted review
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Reply from iLending

We appreciate your feedback—thank you! If someone you know needs auto loan refinancing, refer them our way, and you’ll both get a gift card as a token of our gratitude.

Rated 5 out of 5 stars

I had refinanced my car with no…

I had refinanced my car with no difficulties and seamless integration to a new bank, thanks to iLending!

23 July 2025
Unprompted review
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Reply from iLending

Thanks for the review! If someone you know needs auto loan refinancing, refer them, and we’ll send gift cards to both of you as a thank you.

Rated 5 out of 5 stars

I loved ILending…

I loved ILending because they were able to help me out with the refinancing of my vehicle when no other company wanted to help. They were very helpful and patient with me. If i had a choice between any other lending company i would still choose ILending. Thank you so much for your help!

1 August 2025
Unprompted review
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Reply from iLending

Thanks for the review! If someone you know needs auto loan refinancing, refer them, and we’ll send gift cards to both of you as a thank you.

Rated 5 out of 5 stars

Every step of the way… every person I…

Every step of the way… every person I spoke to and work together on refinancing my auto loan was friendly, knowledgeable and efficient. Had a great experience!

25 August 2025
Unprompted review
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Reply from iLending

We appreciate your feedback—thank you! If someone you know needs auto loan refinancing, refer them our way, and you’ll both get a gift card as a token of our gratitude.

Rated 5 out of 5 stars

Easy to refinance and saves you money on payments

This company made it so easy to refinance my car and saved me money on my new car payment. Dealing with Joseph and the rest of the team was seamless and they were so polite and knowledgeable. They treated me as a customer that they have known for years except I was new to them. It was a great feeling to know I am a person to some companies and not just a number or dollar signs. I recommend this company Ilending to anyone who sees this review.

27 August 2025
Unprompted review
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Reply from iLending

Thank you for your review! Know anyone refinancing? Refer them to us, and you’ll each receive a gift card as a thank you.

Rated 5 out of 5 stars

Awesome Sauce

What stood out to me the most was the communication between everyone that had spoken with me and how quickly everything was figured out. Also the patience, it was difficult for me to be available due to my work schedule but Jordan was able to work around my schedule and help me transition smoothly into my refinanced loan.

5 August 2025
Unprompted review
iLending logo

Reply from iLending

Thanks for the review! If someone you know needs auto loan refinancing, refer them, and we’ll send gift cards to both of you as a thank you.

Rated 5 out of 5 stars

This experience was so easy

This experience was so easy, I wish I'd have done it sooner. Marcel always kept me in the loop. It was a seamless process. I lowered my rate, almost by 1/2 and am saving almost $125/mo on my payment. I highly recommend if you are considering refinancing!

14 August 2025
Unprompted review
iLending logo

Reply from iLending

Your feedback means a lot—thank you! Let your network know we can help with auto loan refinancing, and both of you will receive a gift card as our thanks.

Rated 5 out of 5 stars

Great personal attention

Great personal attention! This company really works hard for you, to secure a loan.

Very friendly, helpful, and eager to work with you.

Customer service was top-notch!!

26 August 2025
Unprompted review
iLending logo

Reply from iLending

We’re grateful for your review! If you know anyone interested in refinancing their auto loan, refer them to us, and you’ll both receive a gift card as a thank you.

Rated 5 out of 5 stars

iLending was straightforward

iLending was straightforward, with no surprises… except the fantastic rate the rep Marcel got for me. I’m saving 200+ monthly on my refinanced car loan. It’s like getting free gas.

12 August 2025
Unprompted review
iLending logo

Reply from iLending

Thank you for your review! Spread the word to friends and family about our refinancing services, and we'll send gift cards to both of you as a thank you!

Rated 5 out of 5 stars

Both Rick and Lawrence were very…

Both Rick and Lawrence were very helpful and patient and walked me through the whole process, it was the easiest transition ever. I would highly recommend them and iLending to anyone.

25 August 2025
Unprompted review
iLending logo

Reply from iLending

Thanks for your review — we appreciate your feedback! Let friends and family know we can assist them with auto loan refinancing, and you’ll both get a gift card as our thanks!

Rated 5 out of 5 stars

Everyone I worked with were extremely…

Everyone I worked with were extremely helpful and knowledgeable. I was amazed at how easy they made the process and how fast the loan was completed I throughly recommend.

18 August 2025
Unprompted review
iLending logo

Reply from iLending

Your feedback means a lot—thank you! Let your network know we can help with auto loan refinancing, and both of you will receive a gift card as our thanks.

Rated 5 out of 5 stars

Jeff was super friendly

Jeff was super friendly, worked through the hoops as fast as he could, and both lowered our payment and interest significantly!!

1 August 2025
Unprompted review
iLending logo

Reply from iLending

Your feedback means a lot—thank you! Let your network know we can help with auto loan refinancing, and both of you will receive a gift card as our thanks.

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