Service itself is reliable and works well, seen above gigabit speeds with it. Customer support isn't very knowledgeable but their sales team gives quite good offers. On Unlimited Loyalty for £10 p/m w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is good price £6 a month sometimes the signal is slow when calling on whatsapp however videos load quick on Youtube. Enough data for me a month just need to improve the signal when sending media
I have been with ID for a few years and sometimes coverage is good sometimes bad so a mixed bag. Overall very good. The only gripe is getting through to a human on customer service. My screen smashed... See more
Since I joined this company, I am happy with their service and the cost. I’ve been with T Mobile who became EE, for years and years but I don’t remember receiving advantage to thank me for being a goo... See more
Company details
Written by the company
We're iD Mobile, the multi-award-winning network brought to you by Currys. Join over 2.5 million subscribers enjoying great value on Pay Monthly Phones and Fixed Price Sim Only Deals from £6 a month. Now that's mobile done right! You'll get free Data Rollover, Inclusive Roaming in 50 destinations (that's more than any other UK network), plus, fast and reliable 4G/5G coverage across the UK. But that's not all! Take the savings further by unlocking epic discounts with iD Perks to save money on big-name brands, plus pocket some extra cash by referring a friend to iD Mobile. With over 35,000 5-star reviews on Trustpilot, you can rest assured you're making a good choice. Switch to iD Mobile today by texting PAC to 65075 to keep your number.
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4.2
Great
72K reviews
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Absolutely appalling service from ID…
Absolutely appalling service from ID Mobile. My phone is only 6 to 8 weeks old and customers can't hear me properly on calls. I reported it Friday, was told 24 to 48 hours, then tuesday was told it hadn't even been logged. Now they say wait seven more days. How is that acceptable? I'm paying for a service I can't even use properly,The lack of urgency and organization is infuriating. I expected much better. T
disgusting service
29 September 2026
Unprompted review
Reply from iD Mobile
Hi Tony,
Thank you for your review, we’re very sorry to hear that you’re experiencing issues with your calls. To investigate this properly, we’ll need a bit more information about your account and the problem you’re facing.
We’ve requested further details from you privately. Once we receive this, we’ll be able to contact you directly, look into what has happened, and work on resolving the issue as quickly as possible. We appreciate your patience and the chance to put things right.
Regards,
Hosai
The iD Mobile Team
I tried to get help but staff are…
I tried to get help but staff are useless and they are vile greedy people that don't care if you're love one died as they just want money,
Save yourself and never get with ID mobile.
29 September 2026
Unprompted review
Reply from iD Mobile
Hi Samuel,
Thank you for your review.
We're truly sorry to hear about your experience, especially during what sounds like a very difficult and emotional time. We understand how important it is to feel supported and listened to, and we sincerely apologise for the frustration and upset this situation has caused.
Please be assured that we want to help and are committed to getting this resolved for you. We’ve requested some further details from you privately, and once we receive these, we’ll be able to contact you directly, fully investigate what has happened, and work towards a resolution as quickly as possible.
We appreciate the opportunity to put things right and will do everything we can to ensure your concerns are properly addressed. Thank you for your patience and understanding, and we look forward to hearing from you soon.
Thanks,
Kwanele
The iD Mobile Team
Worst customer service ever..
Worst customer service ever... first off they only have live chat you cant speak to anyone and need to arrange call backs! Ive been waiting nearly 2 weeks now for a call back and they havent called me yet keep saying they call mr and or goes to voicemail? Theres been zero calls to my phone at all. The live chat also take forever to respond to basic questions why not just use ai it will be 1000 times better! Absolutely useless company.
14 September 2026
Unprompted review
Reply from iD Mobile
Hi there,
Thank you for your review, we’re very sorry to hear that you’re experiencing issues with your service received. To investigate this properly, we’ll need a bit more information about your account and the problem you’re facing.
We’ve requested further details from you privately. Once we receive this, we’ll be able to contact you directly, look into what has happened, and work on resolving the issue as quickly as possible. We appreciate your patience and the chance to put things right.
Regards,
Hosai
The iD Mobile Team
Reply from iD Mobile
Hi Richard,
I am very sorry to hear that you are experiencing poor reception and understand how frustrating this must be.
We have tried to contact you by phone but were unfortunately unable to get hold of you. We have also sent you an email regarding this matter. Please respond to the email at your convenience so that we can investigate the issue further and work towards a resolution.
Once we receive your response, we will be happy to look into the reception problems you are experiencing and provide further assistance.
We apologise for the inconvenience caused and look forward to hearing from you soon.
Thank you,
Zandile
The iD Mobile Team
I.D.Mobile time to leave.
It's time for me to upgrade my phone with id mobile.
When I log into my account it says "log into your account" so I do,then it says "log into your account".
And keeps doing this.
Pointless,guess it's telling me to change providers.
29 September 2026
Unprompted review
Reply from iD Mobile
Hi Tutsbro,
I'm sorry to hear about the difficulties you've experienced when trying to upgrade your phone.
We have tried to contact you by phone but were unable to get hold of you. We have also sent you an email regarding this matter. Please reply to the email at your convenient time so that we can investigate why you are unable to access the upgrade options through your online account.
We understand how frustrating it must be to repeatedly be redirected to the login page when you're trying to upgrade, and we'd like the opportunity to help get this resolved for you.
We look forward to hearing from you.
Thank you,
Zandile
The iD Mobile Team
Sokhana was really helpful
Sokhana was really helpful. Even though I bombarded her with questions she was able to help out and get everything sorted.
29 September 2026
Unprompted review
Reply from iD Mobile
Hi Di,
Thanks for sharing your experience. It’s great to hear that your interaction with us was helpful.
Owethu
The iD Mobile Team
Credit Check stupidity
I applied for 2 e-sim accounts, one for me and one for my son.
Mine was being funded by my personal bank card and my sons was coming out of a joint account. My sons was denied until I had a 30 day period of successful payments for my account. Despite spending ages on the phone I could not get the person to understand that we were talking about my ability to pay £4 from my own account which would do nothing to endorse our ability to fund another £4 from our joint account. I really dont understand the logic beyond the computer says no and for a paltry £4 feel its insulting.
22 September 2026
Reply from iD Mobile
Hi Alan,
Thank you for taking the time to share your feedback. I'm sorry for the frustration and the time you spent on the phone trying to get this resolved. I can understand why the outcome felt confusing.
When someone applies for an additional contract, our standard requirement is that their existing account has the required number of successful Direct Debit payments. We don't look at the payment method used, but rather whose name the account is in. This is why the application for your son's eSIM was affected by the payment history on your account.
I understand this wasn't made clear to you, and I'm sorry that it left you feeling the decision was unfair. I have sent you an email, as we would like to hear from you directly and provide you any further clarity needed.
Thanks,
Marquerita
The iD Mobile Team
Pricing top, signal flop
Pricing, app and user interface are all good but the biggest drawback for me is signal. Unfortunately the reception is next to non-existent in London so I will have to look for a new provider.
22 September 2026
Reply from iD Mobile
Hi JB,
Thank you for taking the time to share your feedback. I'm sorry to hear that signal has let down your experience. I'm glad you're enjoying the app, pricing and interface.
I called earlier to talk this through, but I understand it wasn't a convenient time. I have since sent you an email instead.
In the meantime, here are a couple of quick things that may help narrow down the cause:
Please check our coverage checker for your specific area: https://www.idmobile.co.uk/help-and-advice/coverage.
Try removing and reinserting your SIM card
If possible, try your SIM in another phone, this will help determine whether the issue lies with the handset or the SIM itself.
Whenever suits you, please respond to our email and we'll be happy to help get this sorted.
Thanks,
Marquerita
The iD Mobile Team
Liyema was a fantastic help
Liyema was a fantastic help! A credit to ID Mobile
29 September 2026
Unprompted review
Reply from iD Mobile
Hi Becky,
Thanks for sharing your experience. It’s great to hear that your interaction with us was helpful.
Owethu
The iD Mobile Team
Had better reception with o2
22 September 2026
Reply from iD Mobile
Hi Jo,
Thank you for your review, please accept my apologies for the network issues received.
We have tried to call you however could not get through to you we have now sent you an email to discuss this further.
Thanks,
Taufeeq
The iD Mobile Team
Free roaming. Winning!!!
Most importantly to me is I get free roaming with little hassle on my part to make it work.
Signal isn't great in some areas still, and I live near major towns. So the deadzone round my house in a housing estate means I can't five 5 Stars.
19 May 2026
Good Value, Poor Contract Termination Experience
Whilst I found iD Mobile to be a cost-effective provider, my experience when terminating my contract was extremely disappointing.
Throughout the cancellation process, the iD Mobile app displayed a calculated figure showing the amount supposedly remaining to be paid. This was followed by an email stating:
"If you choose to end your plan today, your estimated final bill will be £xxx. This consists of the line rental for the remaining months of your contract (if any) and any billed amount but excludes any unbilled usage. You can cancel your plan in the iD Mobile app or using your online account."
However, neither the app nor the email made any mention of an additional early termination fee. When a customer is approaching the end of their minimum contract term, it is reasonable to assume that the quoted figure represents the final amount payable. Unfortunately, after cancelling my contract, I discovered that an early termination charge had been added to my final bill, despite this not being reflected in any of the estimates provided.
I subsequently contacted customer services via online chat and asked whether I could submit a formal complaint under the company's Complaints Handling Procedure. I was advised that I could not do so because the contract had already been cancelled. I found this response surprising, as I still had access to my iD Mobile account at the time of the conversation and the account was only being closed during that period.
In my opinion, the way some of the costs are presented during the cancellation process lacks transparency. Important charges should be clearly disclosed before a customer makes a decision to cancel. I found the process ambiguous and misleading, which is the reason for this review.
Overall, iD Mobile offers competitive pricing, but the lack of clarity surrounding contract termination charges significantly detracted from my customer experience.
29 September 2026
Unprompted review
Reply from iD Mobile
Hi Khaleel,
I am sorry to hear that your experience when cancelling your contract did not meet your expectations.
We have tried to contact you regarding your concerns but were unable to get hold of you. We have sent you an email requesting further information. Please reply at your convenient time and we will be happy to investigate this matter further for you.
We understand your concerns regarding the cancellation process, including the estimated final bill displayed within the app and the subsequent early termination charge that was applied. We also note your concerns about the clarity of the information provided during the cancellation process and your experience when attempting to raise a formal complaint.
Once we receive your response to our email, we will review the details of your case thoroughly and provide further assistance.
We apologise for any inconvenience or frustration this situation may have caused.
Thank you,
Zandile
The iD Mobile Team
Lilitha amazing customer service
Lilitha provided me with an incredible customer experience. As a first time eSIM user, she promptly guided me through the entire process and had me up and running in no time.
She provided a human connection that is rare in any company live chat, which gave me even more faith in iD Mobile's customer service team. 11/10
29 September 2026
Unprompted review
Reply from iD Mobile
Hi Dam,
Thanks for sharing your experience. It’s great to hear that your interaction with us was helpful.
Owethu
The iD Mobile Team
Best bang for you buck
Best bang for buck out of any mobile service provider. I completed a 2 year contract then kept my SIM for £10 per month (unlimited text/calls and more than 150GB data, which i have never used all of in a month)
Now bought a new phone and will probably keep this SIM forever.
22 September 2026
Good price but very hit or miss service
Great for EU roaming but signal where I live is incredibly hit or miss (phone calls often won’t even ring, even with WiFi assist enabled) and is near enough impossible to get assistance with due to everything being automated. When there is no signal, you can’t even get on to the app to report an issue. Price is very reasonable but not when service is poor - it can show as having 4G but the connection will not work and I can be unable to send or receive any messages, or access directions etc (which defeats the point of having a phone).
22 September 2026
Reply from iD Mobile
Hi Hayley,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the inconsistent network coverage and the difficulties you’ve experienced when trying to access assistance. We understand how frustrating it must be to have a phone that shows 4G but cannot reliably connect to the internet, make or receive calls, or send messages, particularly when you rely on it for everyday activities such as accessing directions.
We sincerely apologise for the inconvenience and frustration this has caused. While we’re pleased to hear that you’ve found our pricing reasonable and our EU roaming service useful, we recognise that reliable connectivity and accessible customer support are equally important.
We did try to contact you by phone to discuss your concerns and offer further assistance; however, unfortunately, we were unable to get through.
In the meantime, we recommend trying the following troubleshooting steps to help improve your connection:
For iPhone:
- Restart your handset to refresh its connection to the network.
- Switch Airplane Mode on for approximately 30 seconds, then turn it off and allow your phone to reconnect.
- Go to Settings > Mobile Service/Mobile Data > Mobile Data Options > Voice & Data and select 4G.
- Check that Wi-Fi Calling is enabled, if supported by your device and available on your plan.
- Reset your network settings if the issue persists. Please note that this will remove saved Wi-Fi networks and passwords.
For Android:
- Restart your handset.
- Switch Airplane Mode on for approximately 30 seconds, then turn it off.
- Go to Settings > Connections/Network & Internet > Mobile Networks and ensure that 4G/LTE is enabled and the network operator is set to automatic.
- If your device supports Wi-Fi Calling, check that it is enabled.
- If the issue continues, consider resetting your network settings.
We’ve also sent you an email so we can continue assisting you and investigate the network issues you’ve reported in more detail. Please respond to that email at your convenience so our team can look into this further.
Once again, we’re truly sorry for the experience you’ve had and appreciate you bringing these concerns to our attention. Your feedback is important to us, and we hope to have the opportunity to investigate the matter and improve your experience with iD Mobile.
Kind regards,
Owethu
The iD Mobile Team
Moved from EE
Moved from EE from being a customer of theirs for over 20 years. A friend recommended ID and the move over was effortless and EE never once tried to keep my business.so glad I made the change.
Monthly cost is so affordable in comparison.
1 September 2026
Unprompted review
Reply from iD Mobile
Hi There,
Thanks for the kind feedback. We’re pleased to know you’re happy with the service.
Hosai
The iD Mobile Team
5G Coverage is spasmodic and 4G…
5G Coverage is spasmodic and 4G Coverage is not blanket. I pay for a service I do not fully receive. My own home is a dead spot and have very poor signal there.
22 September 2026
Reply from iD Mobile
Hi Paul,
I am deeply sorry that you are experiencing issues with your signal and for any concerns caused.
We’ve contacted you privately to request some further details. Once we receive this information, we’ll investigate the matter fully, contact you directly and work towards resolving your concerns as quickly as possible.
Thank you for giving us the opportunity to look into this.
Thanks,
Menasia
The iD Mobile Team
Reply from iD Mobile
Hi Mrs Malde,
Thank you for your review, please accept my apologies for any inconvenience caused to you in relation to the network issues.
Thank you for taking my call I am glad that we could discuss this and I have sent you an email as well.
Thanks,
Menasia
The iD Mobile Team
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