Service itself is reliable and works well, seen above gigabit speeds with it. Customer support isn't very knowledgeable but their sales team gives quite good offers. On Unlimited Loyalty for £10 p/m w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is good price £6 a month sometimes the signal is slow when calling on whatsapp however videos load quick on Youtube. Enough data for me a month just need to improve the signal when sending media
I have been with ID for a few years and sometimes coverage is good sometimes bad so a mixed bag. Overall very good. The only gripe is getting through to a human on customer service. My screen smashed... See more
Since I joined this company, I am happy with their service and the cost. I’ve been with T Mobile who became EE, for years and years but I don’t remember receiving advantage to thank me for being a goo... See more
Company details
Written by the company
We're iD Mobile, the multi-award-winning network brought to you by Currys. Join over 2.5 million subscribers enjoying great value on Pay Monthly Phones and Fixed Price Sim Only Deals from £6 a month. Now that's mobile done right! You'll get free Data Rollover, Inclusive Roaming in 50 destinations (that's more than any other UK network), plus, fast and reliable 4G/5G coverage across the UK. But that's not all! Take the savings further by unlocking epic discounts with iD Perks to save money on big-name brands, plus pocket some extra cash by referring a friend to iD Mobile. With over 35,000 5-star reviews on Trustpilot, you can rest assured you're making a good choice. Switch to iD Mobile today by texting PAC to 65075 to keep your number.
Contact info
4.2
Great
72K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad service
19 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from iD Mobile
Hi Che,
Thank you for taking the time to leave us a review. We're so pleased to hear that you're happy with the service and haven't encountered any problems.
Thanks,
Kwanele
The iD Mobile Team
Good pricing but done signal gaps
Good pricing and easy to setup and use.
Signal and data are not great in some locations. Speed is ok
23 September 2026
Very poor service
Very poor service - Cannot log in my account nor can I get Customer Service
19 May 2026
Reply from iD Mobile
Hi Mr Kelly,
We're so glad you enjoyed your experience! Thank you for your wonderful feedback.
Thanks,
Kwanele
The iD Mobile Team
Happy with the service and deals…
Happy with the service and deals available and wished I had move to your business much earlier thank you
30 September 2026
Reply from iD Mobile
Hi Mo,
We're so happy to hear you're pleased with our service and deals! We appreciate your kind words and look forward to continuing to serve you.
Thanks,
Kwanele
The iD Mobile Team
Reply from iD Mobile
Hi Marek,
Thanks for leaving a review. It’s great to hear that you’re happy with our service and pricing. We appreciate your positive feedback!
Thanks,
Kwanele
The iD Mobile Team
Because ID mobile does not constantly…
Because ID mobile does not constantly ratchet up prices via "escalators" in the vain hope I won't notice - like my FORMER broadband supplier Vodafone, I am loyal to ID mobile.
30 September 2026
Loyalty seems to count for nothing
Loyalty seems to count for nothing. Been with you for years but have to port my number out then in again to get the best deals.
23 September 2026
Reply from iD Mobile
Hi Stephen,
I am sorry to hear that you feel your loyalty as a long-standing customer is not being recognised. I completely understand how frustrating it can be to see offers that appear more competitive for new customers while exploring your upgrade options.
We genuinely value your years with iD Mobile and appreciate you taking the time to share your concerns. Upgrade offers can vary depending on the account, handset selected, and promotions available at the time. We would be happy to review the options available on your account and help you find the most suitable deal when you are ready to upgrade.
We have tried to contact you by phone but were unfortunately unable to get hold of you. We have also sent you an email regarding this matter. Please respond to the email at your convenience
Thank you,
Zandile
The iD Mobile Team
No problems at all with the service.
23 September 2026
Reply from iD Mobile
Hi Malcolmmerifield,
Thanks for taking the time to share your feedback. We're really pleased to hear that you've had a positive experience with our service.
Thanks,
Kwanele
The iD Mobile Team
Terrible customer service, unable to get the help needed
I'm unable to sign into my account and it's a struggle to get the issue resolved. I'm still waiting. My bill was nearly 5 times the contract price but I cannot check it until they let me back into my account. Customer service has been terrible
23 September 2026
Reply from iD Mobile
Hi John,
Thank you for your review.
We're very sorry to hear about the difficulties you've experienced accessing your account and the frustration this has caused. We understand how concerning it must be to see a bill that appears higher than expected while being unable to log in and review the details.
Please be assured that we want to help get this resolved for you. We recently tried to contact you by phone but were unfortunately unable to get through. We have also sent you an email and are currently awaiting your response so we can investigate the matter further and provide the support you need.
Once we receive your reply, we'll work to resolve both the account access issue and your billing query as quickly as possible. Thank you for your patience and understanding while we look into this, and we appreciate the opportunity to put things right.
Thanks,
Kwanele
The iD Mobile Team
Absolutely rubbish signal in most…
Absolutely rubbish signal in most places I go. Very disappointed as I thought EE was bad so moved to ID who was worse. It’s horrible being around areas and having zero signal to make calls or use data.
23 September 2026
Constant no signal and call quality…
Constant no signal and call quality hasn’t been the best sadly I’ll be going elsewhere when my contract ends in the coming months.. Price was great but now I’m wishing I’d of just spent the extra to have a reliable connection!
*Have been contacted by the ID Mobile complaints team so I’m not sure why my details couldn’t be found when I’ve now randomly received a call? Have been suggested there’s been multiple unplanned outages in my area and if I’d like to cancel my contract early.. Hoping there’s a resolution to this ID Mobile!
30 September 2026
Reply from iD Mobile
Hi there,
Thank you for taking the time to share your experience with us on Trustpilot.
We're genuinely sorry to hear that we did not meet your expectations, and we appreciate your honest feedback. Comments such as yours help us identify areas where we need to improve our service.
We understand your concerns regarding the network coverage and call quality you have experienced. We appreciate how important it is to have a reliable connection, and we are sorry to hear that constant signal issues and poor call quality have led you to consider leaving when your contract ends. This is not the experience we want for our customers.
We have attempted to locate your account using the details available to us. While we were able to find an account linked to the information provided, we were unfortunately unable to make contact using the details associated with it.
To help us investigate this matter further, please send us a private message with your account details. This will allow us to locate the correct account, review the coverage concerns you have experienced, and provide the appropriate support.
We look forward to hearing from you and working with you to resolve this matter.
Thanks,
Taufeeq
iD Mobile Social Media Team
The reception isn't great
The reception isn't great, network data is slow. Customer service is awful
23 September 2026
Reply from iD Mobile
Hi there,
Thank you for taking the time to share your experience with us on Trustpilot.
We're genuinely sorry to hear that we did not meet your expectations, and we appreciate your honest feedback. Comments such as yours help us identify areas where we need to improve our service.
We understand your concerns regarding the network coverage, slow mobile data speeds, and the customer service you have received. This is not the experience we want for our customers, and we're sorry to hear that you have been left disappointed.
We have attempted to locate your account using the details available to us. While we were able to find an account linked to the information provided, we were unfortunately unable to make contact using the details associated with it.
To help us investigate this matter further, please send us a private message with your account details. You can reach us via Facebook Private Message, Instagram Direct Message, or Live Web Chat. This will allow us to locate the correct account, review the concerns you have experienced, and provide the appropriate support.
We look forward to hearing from you and working with you to resolve this matter.
Thanks,
Taufeeq
iD Mobile Social Media Team
Switching over was smooth and…
Switching over was smooth and straightforward, and the network coverage and overall service have been reliable since day one. Very happy so far!
14 September 2026
Unprompted review
Reply from iD Mobile
Hi Saifur,
Thanks for taking the time to share your review. It's fantastic to hear that your transition was smooth and that our network and service have been consistently reliable for you.
Thanks,
Kwanele
The iD Mobile Team
Requested a copy of final bill after…
Requested a copy of final bill after leaving as I couldn't access on the app anymore as I'd ported my number away.
Spoke to an AI live chatbot (only option) who claimed to be a real person. After passing verification checks it requested a copy of both sides of my passport to be able to proceed. Seems very suspect. A primary form of ID on an unsecured live chat?!... For a copy bill?
Requests to start a complain or to verify their ID with a call or email went unanswered.
Avoid if you value your online security!
30 September 2026
Unprompted review
Reply from iD Mobile
Hi Nick,
Thank you for taking the time to leave your review. We're sorry to hear about the experience you've described and that your concerns remain unresolved.
We'd really appreciate the opportunity to look into this further, understand what has happened and see how we can assist.
We tried to give you a call to discuss the matter, however, we were advised that you were unavailable at the time. As a result, we've sent you an email instead.
Please respond to our email at a time that's convenient for you, and we'll be happy to review your concerns and see what we can do to help.
Regards,
Gemma M
The iD Mobile Social Media Team
Great price with rollover unused data…
Great price with rollover unused data allowance
21 October 2025
Reply from iD Mobile
Hi Cheryl,
We're so happy to hear you appreciate the great value and the rollover data! Thank you for your positive feedback.
Thanks,
Kwanele
The iD Mobile Team
Absolutely appalling service from ID…
Absolutely appalling service from ID Mobile. My phone is only 6 to 8 weeks old and customers can't hear me properly on calls. I reported it Friday, was told 24 to 48 hours, then tuesday was told it hadn't even been logged. Now they say wait seven more days. How is that acceptable? I'm paying for a service I can't even use properly,The lack of urgency and organization is infuriating. I expected much better. T
disgusting service
29 September 2026
Unprompted review
Reply from iD Mobile
Hi Tony,
Thank you for your review, we’re very sorry to hear that you’re experiencing issues with your calls. To investigate this properly, we’ll need a bit more information about your account and the problem you’re facing.
We’ve requested further details from you privately. Once we receive this, we’ll be able to contact you directly, look into what has happened, and work on resolving the issue as quickly as possible. We appreciate your patience and the chance to put things right.
Regards,
Hosai
The iD Mobile Team
I tried to get help but staff are…
I tried to get help but staff are useless and they are vile greedy people that don't care if you're love one died as they just want money,
Save yourself and never get with ID mobile.
29 September 2026
Unprompted review
Reply from iD Mobile
Hi Samuel,
Thank you for your review.
We're truly sorry to hear about your experience, especially during what sounds like a very difficult and emotional time. We understand how important it is to feel supported and listened to, and we sincerely apologise for the frustration and upset this situation has caused.
Please be assured that we want to help and are committed to getting this resolved for you. We’ve requested some further details from you privately, and once we receive these, we’ll be able to contact you directly, fully investigate what has happened, and work towards a resolution as quickly as possible.
We appreciate the opportunity to put things right and will do everything we can to ensure your concerns are properly addressed. Thank you for your patience and understanding, and we look forward to hearing from you soon.
Thanks,
Kwanele
The iD Mobile Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.