ID&C Wristbands Reviews 

1,733
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, highlighting clear printing and appealing designs for items like wristbands and lanyards. The swift and reliable delivery service is frequently commended, with orders often arriving on time or even earlier than expected. Many appreciate the customizable options, user-friendly design tools, and helpful customer service, leading to high satisfaction and repeat orders. However, some customers noted issues with delivery, including late or incomplete orders, and a lack of communication regarding these problems. Others experienced problems with product accuracy, such as missing text on custom items or inconsistent colors on repeat orders, and some reported durability concerns like broken clips or uncomfortable stitching.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting its good quality, clear printing, and... See more

Quality

Reviewers mention positive feedback about quality, with many consistently praising the excellent product... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery,... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and rapid... See more

Service

Clients share positive opinions on service, consistently praising its speed, efficiency, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't really fault them to be honest, when you choose a design and select some basic options it gives you a straight up quote on the website without any fuss. The wristbands arrive on time for our a... See more

Company replied

Rated 5 out of 5 stars

I ordered 200 wristbands for our Church youth work on the 12th of September, and by the Evening of 19th they were being handed out to the kids and teenagers. From start to finish these guys have be... See more

Company replied

Rated 5 out of 5 stars

The lanyards we ordered came out beautifully and everyone at our event loved them! When a crazy shipping SNAFU happened, the customer service team was immediately on top of it, shipping a reprint of o... See more

Company replied

Rated 5 out of 5 stars

We ordered lanyard tags, and every other site I looked at cost so much more and didn't look as nice. These were so easy to create, were a great price, and were delivered quickly. Not kidding-everyone... See more

Company replied



Company details

  1. Digital Printing Service
  2. Event Technology Service
  3. Prints and Signs Store
  4. Promotional Item Store

Written by the company

As a leading supplier of wristbands, lanyards, badges, and key cards, we’re all about delivering high-quality, tamper-proof products that combine speed, security, and customization. Whether you’re organizing a festival, conference, or corporate event, we make sure you get fast, reliable solutions that exceed expectations.

More ID&C Info

Written by the company

Free Delivery
USA Customers - Free Ground Shipping on all online orders. UK Customers - FREE UK delivery on all online orders over £100. Immediate dispatch products for next day delivery available
Fast Production
We offer custom wristbands & lanyards faster than any other UK or USA supplier. We also provide laminate passes, vehicle passes and event guides along with a comprehensive range of RFID solutions across all our products.

Our promise

Quality Wristbands Guaranteed

You won't find a wider range of wristbands with a more comprehensive choice of security features anywhere. What's more, we guarantee the best quality materials and print.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,733)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great wristbands

Great wristbands, exactly what I was after. Very durable, the adult bands fit nicely on the kids too without any risk of coming off. Would recommend!

13 July 2024
Rated 5 out of 5 stars

Exactly what I was looking for

Quick artwork review and wristbands arrived on time. Make sure your artwork is a little more conservative than their template though, in person my design is a little under the connector even though it was in the clear on the template.

1 July 2024
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Reply from ID&C Wristbands

Hi Jenna, we appreciate your 5 star review on your recent order with us. As noted in another review comment to you, the template is a general overview on the average wrist size and there is potential to cover some of your design with the lock, depending on the size of the users wrist.

Rated 4 out of 5 stars

Executional customer service!

Very good experience especially with customer service Miss Marcy Butler. She was awesome to work with. When our initial order was not quite right, she made sure it was fixed promptly. 1st time using the bands. Hope to order more. Thanks Marcy! The bands look and work great!

21 June 2024
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Reply from ID&C Wristbands

Hello Cory, thank you for taking the time to write your review. Glad we were able to get your order fixed in time for you. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Great products quick delivery

Great products quick delivery. Highly recommend.

2 June 2024
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Reply from ID&C Wristbands

Hello Alex, thank you for taking the time to write your review. We look forward to working with you again in the future!

Rated 2 out of 5 stars

Recent ordering experience not straightforward.

ordered red stripe wrist bands got red solid. Made a further order of some green stripe to compensate as I already had some green stripe. Delivery deferred not once but twice and eventually arrived when I needed to be away. Product does what it needs to do. Obtaining the product has been erratic this year.

1 June 2024
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Reply from ID&C Wristbands

Hi Martyn,
Thank you so much for your feedback, and I am so sorry for your experience with us this time. I will send you an email to discuss further.
Kind regards, Abigail

Rated 1 out of 5 stars

My order was incorrect

My order was incorrect, (Missing the QR code)

Spoke to customer services and they said they would send out the correct order.

The above I understand and was happy with the order being sorted and deliveried.

However this replacement order never arrivied, and when customer services where contacted I was told I would get a phone call back about the status. I never did. Still waiting.....

28 May 2024
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Reply from ID&C Wristbands

Hi Mark,
I am so sorry this was your experience with us. I have located your order and corresponding emails, and will contact you directly.
Kind regards,
Abby

Rated 1 out of 5 stars
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Reply from ID&C Wristbands

Hi Anton,
Thank you for getting in touch with your feedback. I can see that your order was for our black print paper wristbands. This isn't a product we'd typically recommend for constant 1-2 week wear. If you need a more long-lasting wristband, we'd recommend either vinyl or fabric. I'll email you with a discount code for your future orders with us.
Best wishes, Abigail

Rated 2 out of 5 stars

Didn't arrive in time

Payed extra for rushed shipping and the item did not arrive in time for our event. Very disappointing. We had to purchase unbranded items at the last minute to replace them. We appreciate that ID&C refunded us for the shipping costs given that they did not arrive in time.

15 May 2024
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Reply from ID&C Wristbands

Hi Olivia,
We are writing to follow up on this review. We did provide you with an email that stated we did ship out your order on time as promised on your online order confirmation. The day delay in arrival to your event was unfortunately out of our control with UPS. We did provide a full refund on your shipping cost, and you did thank us for that effort in your reply back.
If you have any further questions please reach out to us at contact@idcband.com and we hope your event was a great success!

Rated 2 out of 5 stars

Poor Customer Experience

Wristbands were ordered. Delivery address was provided. Instead of sending to my address, they ID&C sent and email to confirm my address, which ended up in a spam inbox somehow. As a result, wristbands could not be produced and order had to be cancelled. The only reason I rated 2 stars instead of 1 is that the refund arrived promptly. I have ordered numerous times in the past from Liam, who handled everything with urgency and proficiency. Rob is our new POC and although polite, he just funnelled me to an online sale, with a minor discount as opposed to closing the sale. I was forced to source from another supplier urgently at last minute rates. This whole experience will result in us exploring alternative suppliers for future procurement and for us to work with ID&C again, we would need a really big motivator.

19 May 2024
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Reply from ID&C Wristbands

Hi Ali,
I am so sorry for your experience with us this time around. I will follow this up with an email to you to discuss further.
Kind regards,
Abby - Customer Service Team Leader

Rated 5 out of 5 stars

The wristbands came out amazing

The wristbands came out amazing, such good customer service with these amazing people and they were a big part of my birthday completion :)

20 May 2024
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Reply from ID&C Wristbands

Hello, we appreciate you taking the time to leave a review on your recent order with us! So glad to hear they work well and we look forward to working with you on future orders!

Rated 4 out of 5 stars

The quality of the product was 5 star…

The quality of the product was 5 star but the customer service with followup questions was poor, to the point they just ignored me.

18 May 2024
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Reply from ID&C Wristbands

Hi Erika, thank you for taking the time to leave a review on the product and your experience ordering with us. I do see that our customer experience team was in an email thread with you on May 20th and was in an active email thread that day. If you have any questions that were not answered in that thread, please feel free to email into our inbox at contact@idcband.com and we can look into that communication line.

Rated 5 out of 5 stars

Quick and easy design choice

Quick and easy design choice, I emailed after my delivery date was received to see if any improvement could be made for our company event and the order was improved by 2 days so we had our merchandise.

24 May 2024
Unprompted review
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Reply from ID&C Wristbands

Hey Damien! Thank you so much for taking the time to leave your review! We hope you had a successful event! If you have any photos of our products in action you'd be happy for us to share feel free to email them to enquiries@idcband.com we would love to see them! Leah at ID&C

Rated 5 out of 5 stars

The product is of excellent quality

The product is of excellent quality, I received exactly what the seller detailed

27 April 2024
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Reply from ID&C Wristbands

Thank you for your review on your order with us. We are happy to hear that it was excellent quality!

Rated 5 out of 5 stars

Quick and efficient


Easy to order
Well priced
Quick to receive
Perfect for our needs
Will use again

23 April 2024
Unprompted review
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Reply from ID&C Wristbands

Hi Joy, Thank you for taking the time to leave your review! We look forward to working with you again in the future, if you have any photos of your products in action feel free to send them to enquiries@idcband.com - we love to see them! Thanks, Leah at ID&C.

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