icab.uk.com Reviews 

164
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company, highlighting truly excellent support during difficult personal situations. Customers frequently praise the dedicated and compassionate staff members for providing quick responses, clear communication, and keeping individuals fully updated throughout the entire process. Many people also deeply appreciate the smooth delivery service, efficient installations, and reliable arrangements made for temporary housing. However, some customers also noted frustrating experiences involving poor customer service, a lack of empathy, and unprofessional behavior from specific representatives. These individuals felt dismissed during urgent situations and encountered significant delays or unhelpful attitudes when seeking necessary assistance.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, noting that staff are helpful, professional, and go above and... See more

Customer service

Reviewers express great appreciation for the customer service, frequently highlighting responsive, courteous... See more

Response time

Customers consistently note positive experiences with response time, praising courteous staff who return... See more

Delivery service

Users describe satisfaction with delivery service, highlighting that team members consistently arrived on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lazlo and the team were fantastic, really helpful and understanding and just went out of their way to help. Because of Lazlo my children, my dog and myself have a roof over our head and vouchers for f... See more

Company replied

Rated 5 out of 5 stars

These guys have been excellent. Quick to respond, resolving enquiries as requested, with flexibility and a great range of options available. Speed of approval between them and our insurers, Admiral ha... See more

Company replied

Rated 5 out of 5 stars

We had an insurance claim which required our bathroom to be stripped out and refitted. Having a mobile bathroom (pod) supplied by icab meant we could remain at home with minimal disruption. The unit... See more

Company replied

Rated 5 out of 5 stars

Excellent solution to cover a period where kitchen was rebuilt due to water damage. Pod had all mod cons & placed on drive with easy access. Saved me moving out of my house for 6 months. ICAB team bri... See more

Company replied


Company details

Written by the company

The Insurance Claims Accommodation Bureau (ICAB) are specialists in arranging both planned and emergency accommodation, assisting those who suffer unwelcome events in their home, such as flood or fire. We act on behalf of Insurers, Social Housing organisations and a large range of Instructing Principals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

164 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(164)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service, both short and long term accommodation!

These guys have been excellent. Quick to respond, resolving enquiries as requested, with flexibility and a great range of options available. Speed of approval between them and our insurers, Admiral has been excellent. First Class Service! Thanks again. Rosie in particular was so helpful and quick at getting a long term lease for us sorted within a few days. Brilliant. Keep it up.

6 February 2026
Unprompted review
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Reply from icab.uk.com

Thanks so much for your wonderful review of our service!

Rated 5 out of 5 stars

We had an insurance claim which…

We had an insurance claim which required our bathroom to be stripped out and refitted. Having a mobile bathroom (pod) supplied by icab meant we could remain at home with minimal disruption. The unit we were given had a shower, WC, a small basin and radiator. The hot water tank provided more than enough water for four people to shower. Only minor issue was the WC did need multiple flushes to ensure waste was carried away by the macerator.
Overall very happy. Definitely worth making use of a pod from icab, if the need arises.

5 January 2026
Unprompted review
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Reply from icab.uk.com

We are so pleased that the POD meant that you could stay at home, thank you so much for letting us know.

Rated 5 out of 5 stars

Great Company

We needed temporary accommodation following water damage in our home caused by a burst pipe.
Our Insurance company asked ICAB to source this which they did and negotiated the lease with the letting agents.
Throughout this process we dealt with the same person at ICAB, Vaish, who kept us informed throughout and was very patient answers all our queries, always returning calls and replying to emails explaining the procedure and progress which made our journey in this less stressful, Thank you

30 January 2026
Unprompted review
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Reply from icab.uk.com

Massive thanks for your review, it really means a lot to us.

Rated 5 out of 5 stars

Thank you

I am so impressed by the professional and friendly attitude of ICAB staff Rosie. She provided very efficient help on securing my rental accommodation during the restoration of my house. A lot of thanks to her for the great customer service.
XL

29 January 2026
Unprompted review
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Reply from icab.uk.com

Huge thanks for your lovely comments about Rosie's service, it's much appreciated!

Rated 5 out of 5 stars

Friendly service

Friendly service. Very quick at pick up with no hassle at all. Very pleased with the service provided.

29 January 2026
Unprompted review
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Reply from icab.uk.com

Thank you for your review - it means a lot to us

Rated 5 out of 5 stars

Rosie is the BEST

Rosie was instrumental in getting my flat over the line with an extremely tight deadline. Rosie was calm, friendly and informative of the process and was quick in responding both on email and always answered my phone calls!

29 January 2026
Unprompted review
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Reply from icab.uk.com

This is a fantastic review, thank you! We are so pleased that you took the time to let us know.

Rated 5 out of 5 stars

I needed accommodation after a flood

I needed accommodation after a flood in my house. Rosie was the kindest lady ever in this difficult time. The stress of finding somewhere to short term rent a few days before christmas felt impossible but through hard work Rosie did it. Everytime I spoke to her I felt very calm and she delivered on time.
We also had rental furniture sorted through this organisation and they were brilliant too. Thank you everyone for your hard work.

22 December 2025
Unprompted review
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Reply from icab.uk.com

What a lovely review for Rosie - thank you so much for taking the time to send this to us.

Rated 5 out of 5 stars

Exceptional help finding temporary accommodation

We cannot thank enough the team at ICAB who delivered exceptional assistance in securing temporary accommodation for us after our flat suffered water damage. Special thanks to Jack, who was very proactive, professional, and responsive throughout the entire process, helping us secure the flat that we had requested. We want to thank Jared too, with whom we had our first contact, and at that crucial stage was very understanding and put us on the right track. Thanks to all the other people in the team who contributed to making this a smooth process.

9 January 2026
Unprompted review
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Reply from icab.uk.com

Thank you so much for taking the time to leave your review. We are so pleased that you had such a positive experience

Rated 5 out of 5 stars

I would like to commend Dave and Paul…

I would like to commend Dave and Paul for their outstanding professionalism and approachable manner. Their exemplary service reflects positively on ICAB, and I consider them valuable assets to your organisation. My sincere thanks to both for their excellent service.

7 January 2026
Unprompted review
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Reply from icab.uk.com

Many thanks for such a great review of the service you received from Dave & Paul - it is really appreciated!

Rated 5 out of 5 stars

Excellent service by ICAB

I cannot thank ICAB enough for the service provided. I had to move out of my own home due to water damage and Churchill Insurance, assigned ICAB to seek accommodation for me. I had a named worker, who kept me up to date throughout and supported my move into rented accommodation whilst my own home is repaired.

12 December 2025
Unprompted review
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Reply from icab.uk.com

Huge thanks for taking the time to write your fantastic review.

Rated 5 out of 5 stars

We had a pod delivered when work was…

We had a pod delivered when work was needed on our kitchen. It stayed with us for around a year. The whole team were just great. The guys who delivered it and came to collect it couldn't have been more polite. The contact team in the office were always there and very helpful. Thank you to all of you.

13 December 2025
Unprompted review
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Reply from icab.uk.com

We are so pleased that you had such a great experience with our PODS team, thank you so much for your comments!

Rated 5 out of 5 stars

Great help in our time of need

Our house was rendered inhabitable after fires in several properties in our block in March 2025. Paige was amazing from the start, always patient and professional and helped us sort out accommodation for the 7 months whilst repairs to ours were carried out, dealing with troublesome and unhelpful estate agents, and negotiating on our behalf with the loss adjuster. I can recommend to anyone considering.

5 December 2025
Unprompted review
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Reply from icab.uk.com

Many thanks for this review - it means so much to our staff, who work so hard. It really is appreciated.

Rated 5 out of 5 stars

What an amazing company

What an amazing company. My house caught fire and I was introduced to ICAB through my insurance company to support in finding temporary housing accommodation. Rosie who was my day to day contact was brilliant, she went right to it and within a week we had found the right accommodation for me and my family. Vanisha, who works with Rosie supported the move making sure all furniture and essentials were in place before we moved in . What a team, made such a difficult time, so less stressful. Thank you ICAB.

5 December 2025
Unprompted review
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Reply from icab.uk.com

We are so pleased that you received such wonderful service. Thank you so much for taking the time to let us know!

Rated 5 out of 5 stars

Excellent service

Rosie Gordon was highly efficiant and helpful at administering my emergency re-housing into a six-month let in the aftermath of a severe flood just before Christmas.

8 December 2025
Unprompted review
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Reply from icab.uk.com

Thank you so much for your lovely review for Rosie - it means so much to us!

Rated 5 out of 5 stars

We had a kitchen pod in our driveway…

We had a kitchen pod in our driveway for just over two months. Delivery was arranged and on the day the delivery team phoned to advise they were on the way with an estimated time of arrival.
Installation of the pod was done and then the contents were explained.
Upon collection of the pod again we received a phone call advising they were on the road.
Dave and Paul esq were very professional and friendly

5 December 2025
Unprompted review
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Reply from icab.uk.com

What a great review of the service you received - thank you so much!

Rated 5 out of 5 stars

Kitchen pod

We had a kitchen pod delivered because of extensive water damage in the house. The pod meant we could remain in our home whilst the work was carried out (5 months!).

Pod was delivered quickly when we needed it and collected just as quickly when we were finished. The guys (Pete & Chris) were great; they explained everything.

Hopefully we'll never need to use them again, but would totally recommend them to others that might need to.

28 November 2025
Unprompted review
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Reply from icab.uk.com

Huge thanks for your review of our POD - it means so much to us!

Rated 5 out of 5 stars

Hi Gabby,

Hi Gabby,
I gave a high rating because you were genuinely helpful from start to finish. You handled everything quickly, clearly and very professionally, which made the whole process much easier for me.
Thank you again for your support.

22 November 2025
Unprompted review
icab.uk.com logo

Reply from icab.uk.com

Hello, thank you for your lovely review of the service you received from Gabby - we really appreciate it!

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