Hulu Reviews 

3,253
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 469 reviews, most reviewers were let down by their experience overall. Many people found the service to be disappointing, citing constant buffering, playback errors, frequent app crashes, and excessive ads, even with paid subscriptions. Customers felt the pricing was too high for the poor quality provided, with technical issues and an unhelpful user interface. However, some customers appreciated the good variety of available shows and programs. Conversely, many reported issues with content access, like locked playoff games or specific shows not playing despite a subscription. Reviewers also experienced problems such as sound lagging, incorrect aspect ratios, and shows not resuming.

What people talk about most

Service

Customers consistently note negative experiences with service, with many describing it as the worst streaming... See more

User experience

Customers had negative experiences with user experience, citing constant buffering, slow performance, and... See more

Price

Reviewers highlight significant dissatisfaction with pricing, citing frequent and substantial price... See more

Application

Consumers find the app to be frustrating, citing constant buffering, glitches, and an inability to load... See more

Subscription

Clients share negative opinions on subscription, with many expressing frustration over unexpected charges and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I would make my rating lower than one star if possible. Too many ads to watch. They suck you in with a low price, make it unwatchable, forcing you to upgrade to a ridiculously expensive bundle while... See more

Rated 1 out of 5 stars

Recently any shows I want to watch on TLC, OWN and sometimes Lifetime, I receive a P-DEV320 error showing, "We're Having Trouble playing this". Nothing on TLC or OWN plays unless it's currently live... See more

Rated 1 out of 5 stars

Hulu used to be one of my favorite streaming services. Now it’s nearly unwatchable. The buffering is nonstop, and I routinely have to close and reopen the app several times just to finish one epis... See more

Rated 1 out of 5 stars

Hulu owes me a refund of $90.87. Hulu refuses to resolve this matter. Despite my numerous attempts to resolve the matter ( including contacting their legal department), I have still not received my... See more


Company details

  1. TV store
  2. Electronics Store
  3. Movie Rental Store
  4. Movie Streaming Service

Information provided by various external sources

Hulu.com is a free online video service that offers hit TV shows including Family Guy, 30 Rock, and the Daily Show with Jon Stewart, etc. Our extensive library also includes blockbuster movies like In the Line of Fire. Start watching now. No registration or downloads required.


Contact info

1.2

Bad

TrustScore 1 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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1.2

All reviews

(3,253)

454 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Beware when you pause your subscription

When you pause your subscription - even though it is paid beyond the pause date - Hulu resets your billing date to the date you paused/resume. In my example, my subscription was paid to April 2. I paused March 25. I resumed 3 months later on June 25. My next billing wasn't supposed to be until July 2. Yet they reset my billing to June 25 and my next billing will be July 25. Netflix didn't do this when I paused for 3 months. I wasn't aware that Hulu would do this. I am not happy about this.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Very misleading

I was appalled when I subscribed to Hulu yesterday specifically to watch the FIFA soccer match, only to discover after signing up that I would need to pay an additional $78 to access the game. That extra cost was not made clear upfront. Pricing and any additional fees should be transparent before customers subscribe, not after they've already committed. This was a very frustrating and disappointing experience.

25 June 2026
Unprompted review
Rated 2 out of 5 stars

I'm begining to dislike Hulu

I normally don't watch Hulu that much. I'm begining to watch it more. Now I understand why they don't have good reviews. I don't paid them each month to watch ads. I really think about canceling my subscription . If everyone cancel they won't have to worry about ads. I'm tired of companies doing what ever they please.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

This the worst streaming service ever

This the worst streaming service ever. Constant bugs and being logged out. Top that with 6-10 minutes of ads per episode that isn't even 30 mins itself seriously screw yall. After this month im canceling my subscription and taking my money elsewhere. I hope yall seriously get boycotted and I hope the person who made these decisions meets a terrible end.

23 June 2026
Unprompted review
Rated 2 out of 5 stars

Hulu+ owes me $600.00

We had Hulu+ for years, loved. Last June I called to change our email address, that was a mistake. They created another account. When I finally figured it out, unfortunately 9 months later and almost $1000.00, I called. Their response was they could only credit me for 4 months and that I would have to go to my credit card company to file a claim. Well that doesn’t work. Now I know why they don’t what to send out paper statements. Yes, it is partially my fault, I would see one charge one the statement and move one. Well not anymore. I am out almost $600.00 and they couldn’t care less. Will never sign up with them again. Went to Disney and signed up with them and add Philo for $35.00 and have the same programs and more. Good bye Hulu+!

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Thieves

Thieves. I have the disney hulu bundle with my xfinity account. Hulu does not work. I contacted them and they are aware of the issue but are not doing a damn thing about it. They are being paid for the subscriptions but not honoring them.

19 June 2026
Unprompted review
Rated 1 out of 5 stars

Way too many ads and commercials!!!

How is it that Hulu and Disney Plus have to have SO MANY ads and commercials, but Netflix is still doing fine without them? Hulu already had many commercials and ads before merging with Disney, but now there are more than ever! It is beyond ridiculous!

13 June 2026
Unprompted review
Rated 2 out of 5 stars

Hulu is a poor service

Hulu is a poor service. I have starlink and whenever Hulu tries to connect it thinks my location has changed. I even got a dedicated IP to no avail. I got fed up and went elsewhere.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Play one episode

Play one episode, then the next. If I go back and rewatch something, start from the beginning. Simple stuff. You would think.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible...the service is so…

Absolutely horrible...the service is so inconsistent and undependable! Constantly is malfunctioning and makes trying to watch programming very frustrating. Hoping those programs currently on Hulu go to another carrier! Would rate it a big ZERO if I could!

10 June 2026
Unprompted review
Rated 1 out of 5 stars

I am an otr truck driver and I have…

I am an otr truck driver and I have wifi in my rig and at home with my kids my wifi for my rig is thou my cellphone company and my wifi at my house is thou spectrum hulu now have went to a thing where there now not letting me use Hulu at home and my rig on the same account.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Utterly shite

Utterly shite! Never loads. I repeat, absolutely never loads. That's it really. Can't say more because I have never been able to use it.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

You can’thorible website layout add add ons

You can’t add add ons. And then you call customer service (which you don’t want to have to do in the first place) and it’s a damn maze to figure out where or what party your payment info is stored with to be able to add other subscriptions. Unreal. I just hung up and prime can have my money because I can go on there and in about 2 seconds add it be charged and be done and not have to speak to a person to do it. This is after canceling my prime and trying to move over to Hulu for my subscriptions.

7 June 2026
Unprompted review
Rated 1 out of 5 stars

Excessive commercials makes watching Hulu next to impossible

It's impossible to watch a show because it's so interruptive with volumes and volumes of one commercial after another. You hardly start watching the show and it's back to another commercial. We try to mute them, go to the kitchen, or do something during commercials but we generally lose interest and just stop watching. The TV may be running but nobody's watching. Hulu is very expensive so being offered less commercials but not actually commercial free, just makes the experience worse. Watching Netflix is still our number one choice for this reason alone. The interruptedness can't be overstated

4 June 2026
Unprompted review
Rated 1 out of 5 stars

This used to be a decent movie/tv app

This used to be a decent movie/tv app
Now they are trying to "expand" and "broaden their horizons" and half the new movies this month are Spanish language movies. I am an American, I speak English. Hulu is an American app is it not? Are you now Spanish language? Almost HALF the new movies this month are in espanol.....W.T.F. honestly considering canceling this shtty @ss app.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

I was overcharged for five months by…

I was overcharged for five months by Hulu over $11 and that adds up to $55. It was an error on Hulu part and I was denied a refund. I was on the phone with Hulu for an hour and they still denied me the refund they tried to get me to keep my subscription. Hulu wrongfully charged me on my account for months and will not make it right. I’m a college student who makes minimum wage. I will not be subscribing with them ever again after this.

6 June 2026
Unprompted review

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