Huepar Official Laser Level 

I had a fault develop on a laser level 13 months after purchase via Amazon. Huepar offered a replacement under their 2 year warranty scheme without quibble or delay.
I’m very satisfied.

Absolutely outstanding customer service! Had a problem with my laser lever and they replied very promptly and replaced the laser with no hassle!

Very happy with the customer service I received with Huepar. I had a fault with my laser and I had helpful feedback straight away and the situation quickly resolved even though my unit was out of warranty. I will be looking at more Huepar products in the future if this is how they treat customers. Very happy

Can't fault the company.. customer service 🫶 was a 10/10 couldn't do enough for me once I put in for warranty claim .
Had a small issue with a battery.

New battery arrived within 8 days ..
Thank you again ..

The laser I bought is dead-on accurate and user friendly. I had a question and left a msg on Sunday night. Received a response Monday afternoon.

2 things,
1. your response was within 24 hours and I was really worried the unit was trashed.

2. the solution was perfect. I was super impressed that unit could be fixed by just pressing a button.

Thanks so much.

Dan

5 year warranty? What warranty?

Purchased October 2025, had issues from the off. The magnetic rise fall stand was broken, and the laser keeps spinning round in circles on its own continuously. customer service who said to wipe with a damp cloth and leave to dry. Did that and have exactly the same issues. Doesn’t always level correctly, so can’t trust it with out getting a spirit level out (kind of defects the object of a self levelling laser). And keeps randomly spinning in circles without any controls being touched. Their customer services is so slow and not helpful. The 5 year warranty says if faulty in the first year the they’ll send out a new replacement. That it not the case so far and we have had to buy another brand other laser as don’t know when this is going to get sorted with Huepar. The fact that the stand was broken out of the box and there not even sorting that sums up the level of service.
Hopefully they get this resolved quickly with a replacement as there warranty suggests. The warranty is even meant to cover accidental on accessories though they clearly don’t care about customers.

Edit:
Customer services contacted straight away once this review was posted and offered a new replacement. Shouldn’t have to do this to get them to respond appropriately.

Extremely helpful to my problem with a battery not taking a charge, even though the Laser Level is 2 years out of warranty Huepar replaced with a new battery FREE of CHARGE, I only wanted to know if I could kickstart the battery to take a charge. Now that's what I call customer service.

They were very responsive and processed a warranty claim easily and with professionalism. I'm very glad that I reached out. They make great laser level products that I've relied on heavily for my jobsite.

I was recommended huepar lasers by a work colleague. I can honestly say what a brilliant bit of kit. The product is great and the after sales team was fantastic very helpful and friendly

Nice people! Total commitment with their client. I would like to write this review for the incredible experience with them. Excellent customer service, they were very friendly and easy to talk to.
Thanks for everything.

Had an issue with a laser level I had previously dropped, customer service provided helpful instructions on how to recalibrate the unit. Whilst the adjustment screw was unfortunately seized and ended up getting stripped, the calibration principles were straight forward and explained clearly enough that I was able to use a piece of tape to add the weight needed to correct the balance of the pendulum to within tolerance. I was assured the seized adjustment screw was likely an isolated case and was offered an additional 10% discount on top of the on-sale price for a newer unit. I was pleased to find that the newer unit I bought (ZK04CG, which replaced my older S04CG) had improved design features and better ergonomics for both the laser level unit itself and the adjustable mount.

Super product. Great customer service. Would recommend 🤩🤩

Super helpful. Sent me out refurbished product like for like to replace my broken one even though the warranty had expired, one week turn around so I can carry on working. Great customer service. Quick to respond and doing everything they can to look after you even years down the line. Would highly recommend!

They were quick to get back with a tech question and that is very much appreciated

I dropped my laser at work from about 7 feet and it stopped working. I took it home, opened it up, and realized that the buttons had broken off of the circuit board. Hoping that’s all I needed to repair the laser, I contacted the Huepar team. I sent a email explaining that I did not have the original invoice, but believed that all I needed was a replacement circuit board I’m pretty sure that I dealt exclusively with Carina Xu. She was quick to respond to my email, and sent me a link to an order form for the part that I needed. She made the process extremely simple, and in a matter of minutes, I have my new part ordered. The part came in quicker than I had expected, and although I had a bit of delicate surgery to perform on the old and new circuit board, it’s back up and running, and I couldn’t be happier.

Joan was incredibly helpful and prompt! She asked for some clarification and always responded more quickly than I expected! I am VERY pleased with the Huepar customer experience!

Order was lost by the carrier. Not Huepar's fault, although it took a little too long for a new order to be sent and a few emails asking to follow up. In the end a new order was sent, but one of the items inside the box was broken. A replacement of the item is being sent.

Ordered a W04CG but not delivered by P. Office as I don't live here anymore, which is complete rubbish.
Parcels arrive every day to the same address.
I complained to PO who were unhelpful, contacted Joan at Hurpar who sent out a replacement NWD. It's working as I write, I cannot fault the speed Huepar support or the W04CG

Brilliant customer service. Joan replied quickly and solved the issue for me. Laser is so good and so is the customer service