HSBC UK Reviews 

When phoning HSBC business and passing security, the answers provided to their automated questions are ignored. After eventually being put through to an overseas operator it was impossible to hear what the operator was saying. A completely out of date operation and terrible experience!

Following issues with my existing Bank/Building Society (apparently the biggest in the world!), I decided I should look at using an alternative bank. I also wanted a bank with a branch I could get to reasonably easily, as I am retired and partially disabled.

I arranged an appointment and was duly met by Anam at their Fulham Branch. She was courteous, helpful. knowledgeable and professional. My situation was urgent given my existing bank had failed to provide me with a replacement bank card in almost 4 weeks. Anam helped me set up the app and my account was live within 48 hours and I received my new bankcard 3 days later. All done and dusted within a week.

I have found the app easy to use and have already set up a savings account and started to move my funds over to HSBC. Fingers crossed all continues to go well going forward. Thank you HSBC for restoring my faith in the UK banking system.

Aweful experience at this bank. I have phone around a dozen times to sort out an international payment into my account, every time I got a different reason why payment was rejected. They have hold on to my money for a month, they didn’t even return it to the sender after receiving request to send fund back.
Poor communication and disappointing service! I’ll be moving bank very soon!

Simon Bates was very knowledgeable and clear, helping to lay out all of the options to make the best decision. Thank you.

I was in my HSBC bank in Union st Aberdeen today l had a difficult transfer to make l was assisted by Robert who works on the desk downstairs he completed my request perfectly Robert and Mark work on this desk together they are always pleasant polite and professional most of all very informative and helpful .
Meldah Speight. Zuzu is my facebook name.

Oluyemi Ekundayom. Mortgage Adviser. Was very helpful and pleasent.. Guided us through a re mortgage,and what to do. We found it easier to meet some one face to face, than over the phone or the Inter-Net as it could be confusing.

Having toiled and baffled myself for an evening in an attempt to gain access to my hsbc accounts, my visit to our local hsbc bank in Plymouth city centre was a memorable experience. The awkward problem was identified, corrected quite quickly, and carried out with impressive efficiency and friendliness by Lorraine Morris. Great service, thank you.

I am happy to have been speaking to Lisa Davies from HSBC Premier Onboarding team. Originally the appointment was with a different person, but Lisa picked it up and I am so grateful that she picked this up. I was clearly given details on how long the onboarding takes and at each stage my questions were answered and relevant information provided. Thanks HSBC and Lisa !

What a bunch of absolute tools. Customer service agents are total tools. No idea what customers need. It's time to hsbc to get out of the retail banking as they have no interest in it. Went to Camberley, just zombies. Switch to FinTech apps and you'll get a far better service

I try open account with HSBC first i enter with warm welcome from Mr Mhehdi and quite helpful to open account and help me to install apps on my phone . Was q Good services and make me happy.
Thanks

I spoke with Sam David Taylor, I can't recommend him enough, no need for a broker as Sam got my position straight off the bat... He is a credit to HSBC.

My mortgage advisor, Nozrul Islam, was very helpful.

Quite diligent in his approach and took the time to understand me and my need. Nozrul provided all the information I needed and answered the questions.
The process was smooth and certainly contributed to a better rest of my day... Thank you!

I was onboarded with the team and the experience was smooth.

Very good service from Caitlin, although there’s some language barrier.😂

Recently had an unexpected car bill for over £2500 - decided to use the 0% instalment plan on HSBC credit card - easy to set up and definitely saved stress & interest.

I worked with Arif Bashir from the Holborn branch to overcome some tricky issues with my account. Afir was very patient and responsive and I’m extremely grateful for his help to resolve my issues (and his positive attitude the whole time) - a pleasure to work with. Thank you!

Jalal is extremely patient and delivers detailed responses to every question. He is a highly conscientious member of staff.

Staff in Enfield Town , Thomas and Hansel wwre very helpful and he listened a d gave advice on the global money payment

sorry I was trying to argue about the account disclosure but the email I sent was all rejected.

I am writing to formally appeal the permanent closure of my personal HSBC UK account (Full account number: 40-12-63 74293053), which is going to be closed solely due to my failure to complete and submit the mandatory CRS & FATCA tax residency self-certification form within the required deadline.

1. Background of late submission
I opened this personal HSBC account in April 2026, mainly used for daily living expenses and salaries. At that time, I just arrived in UK for a short time, I saw the reminder email, but I was unfamiliar with the CRS reporting requirements and was confused about which valid Tax Identification Number (TIN) I should fill in the form. Due to this uncertainty, I was unable to submit the document promptly. Later, I failed to follow up and confirm the correct filling method in time, which led to the overdue submission of CRS information. This was an oversight on my part, and I had no intention of refusing to cooperate with your regulatory compliance requirements.

2. Remedial actions already completed
I have fully filled out the official HSBC UK Individual CRS Self-Certification Form (attached as Annex 1). I confirm all tax residency information stated in this form is true and accurate. I hereby undertake that I will update this CRS form to HSBC within 30 days immediately if my tax residence status changes in the future.
Attached also include my passport copy, latest UK proof of address. All supporting documents are fully enclosed for your review.

3. Formal requests
1) Conduct full manual review of my case based on attached complete CRS documents and KYC materials;
2) Revoke the account closure decision fully, reactivate my personal HSBC account and restore all incoming & outgoing transfer functions;
3) Confirm the review timeline and update me via secure message once the appeal result is released;
4) Advise if there is any further document I need to supplement.

This account is essential for my daily UK life and regular salaries payement, permanent closure will bring huge inconvenience to my daily life. I sincerely request your team to reconsider this closure decision.

Waiting for your favourable reply.

Alison was professional and efficient throughout the whole process.