Mike, the installer did a really good job of meeting my requirements on where the unit was to be placed in the ceiling cavity, answering my questions and explaining to me how the controller worked.
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Our home is warm and dry thanks to an HRV system. We stay healthy. We dont get condensation on the windows and our curtains stay mold free. HRV remind us every two years when service is due. The servi... See more
Company replied
Very friendly, helpful, and great customer experience. Great product, has made life a more enjoyable and warmer environment over winter, and cooler in summer. Love it.
Company replied
Aways so accommodating and pleasant to deal with. Never had a problem with the helpful, fully trained staff
Company replied
Company details
Written by the company
HRV is here to help all New Zealanders make their homes drier, filled with filtered air and much more comfortable to live in. We've been dedicated to this mission since 2003 and have helped over 500,000 Kiwis achieve this. We work alongside our customers to understand what they need, then recommend a solution that does the job. This could include ventilation, extraction, heat transfer, heat pumps / air conditioning, panel heating, or a combination of products so you’ll love the feeling of coming home.
Contact info
Koru Place 1, 4, 7011, Nelson, Stoke, New Zealand
- 0800 478 123
4.0
Great
4 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 2 weeks
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Installer
Mike, the installer did a really good job of meeting my requirements on where the unit was to be placed in the ceiling cavity, answering my questions and explaining to me how the controller worked.
12 November 2025
Unprompted review
Excellence in service
Our home is warm and dry thanks to an HRV system. We stay healthy. We dont get condensation on the windows and our curtains stay mold free. HRV remind us every two years when service is due. The service technician turns up on time and does a thorough job on maintenance and filter changes. The cost was discounted with our Gold Card. We highly recommend HRV to our family, friends and guests.
30 June 2025
Unprompted review
Reply from HRV - Nelson
Thanks for the kind words and for spreading the HRV love. We’ll be here when the next service rolls around!
-The team @ HRV
Smartvent review, excellent product
Very friendly, helpful, and great customer experience. Great product, has made life a more enjoyable and warmer environment over winter, and cooler in summer. Love it.
25 July 2025
Unprompted review
Reply from HRV - Nelson
Thanks for the feedback, appreciate it!
-The team @ HRV
Aways so accommodating and pleasant to…
Aways so accommodating and pleasant to deal with.
Never had a problem with the helpful, fully trained staff
18 February 2025
Unprompted review
Reply from HRV - Nelson
Hi there,
We appreciate the review!
- The team @ HRV
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