DVS Home Ventilation Reviews 165

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, noting that interactions were pleasant from initial contact to installation. Many people highlight the excellent service, describing it as prompt, organized, and effective, leading to a smooth overall experience. Consumers are very happy with the product, often calling it a "game changer" for reducing condensation and improving home comfort. However, some customers also noted issues with the product's effectiveness, particularly regarding humidity control, with a few experiencing increased moisture or coldness in their homes. A small number of people reported problems with leaks appearing after installation, and some felt that the product did not fully deliver on promises made by sales representatives.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Product

Users describe positive interactions with the product. Many customers praise its effectiveness in reducing... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praise the product as quiet and effective,... See more

Technology

Reviewers highlight positive aspects of technology. Customers are very happy with their new DVS systems,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First phone call to DVS easy. The team we’re onto our request and job undertaken as soon as equipment arrived from courier. Technician was friendly and efficient and took old system away and lef... See more

Company replied

Rated 5 out of 5 stars

Highly recommend DVS systems. Phil Auckland Manager Auckland Central was absolutely brilliant to deal with. Positive and informative advice to what would work best. Pricing excellent compared to other... See more

Rated 5 out of 5 stars

The DVS people! They are so nice and professional -always pleasant and easy to deal with and focused on a great customer experience. It is a brilliant so quiet product and every house should have one!... See more

Company replied

Rated 5 out of 5 stars

Emma & Russell from the Auckland branch were incredible to deal with, so prompt, professional and friendly. We weren’t able to be home the day our DVS was installed but we trusted them to be there a... See more


Company details

  1. Furniture Store

About DVS Home Ventilation

Written by the company

The Heart of a Healthy Home. For more than two decades we have been making New Zealand homes healthier and more comfortable.

Ventilate your home with fresher, drier air and vastly improve the quality of the air you and your family breathe, as well as reducing moisture, condensation and odours.


Free Consultation


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

165 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Highly recommend

Lara was very knowledgeable and was able to provide information on the correct DVS system that would work for our house. Sam installed the DVS and walked me through how everything operated. DVS is going great, should have done it years ago! Was a very easy process from start to finish. Would highly recommend.

24 April 2026
Unprompted review
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Reply from DVS Home Ventilation

Thanks Angela for the glowing review, we are glad DVS is making a difference in your home! Cheers, DVS Team

Rated 5 out of 5 stars

The DVS people

The DVS people! They are so nice and professional -always pleasant and easy to deal with and focused on a great customer experience. It is a brilliant so quiet product and every house should have one! Super efficient with the installation and no overstated claims like another competitor. The product is super quiet and supremely effective and evaporates any trace of compensation. From HQ Admin to the Salesperson and Installers all were lovely professional people who were so pleasant and efficient to deal with . Thank you DVs Michael Prisk

13 April 2026
Unprompted review
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Reply from DVS Home Ventilation

Thank you Michael, glad to hear you've had a smooth experience with our team! Cheers, DVS Team

Rated 5 out of 5 stars

Great service from James and Kimberley…

Great service from James and Kimberley at DVS - the new DVS system (replacing old one) works brilliantly and great to be able to now know temperatures inside the roof and inside the house - also the new system seems more powerful and controls easy to operate - very pleased and would never be without our DVS

1 April 2026
Unprompted review
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Reply from DVS Home Ventilation

Thanks for your feedback Peter, we appreciate the kind words and are glad DVS continues to make a difference in your home. Cheers, DVS Team

Rated 1 out of 5 stars

Misleading sales experience followed by…

Misleading sales experience followed by a rushed install with poor positioning, disturbed insulation, and questionable electrical work. Once installed, DVS showed little interest in resolving issues and were more focused on chasing payment, and despite getting the contractor back the outcome felt like a patch-up job with no confidence it meets legal requirements.

25 March 2026
Unprompted review
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Reply from DVS Home Ventilation

Hi there, we’re really sorry to hear about your experience. Thanks for bringing it to our attention. Our customer care team would love the chance to make things right. We currently don't have any of your details from this message, but we have requested more information via the platform in order to contact you. Thanks, team DVS.

Rated 5 out of 5 stars

Information on the site is clear

Information on the site is clear, steps are explained properly, and I didn’t feel lost at any point. Everything was handled efficiently and without unnecessary delays

12 February 2026
Unprompted review
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Reply from DVS Home Ventilation

Hi Preston, thanks for your message. Our team hopes DVS is making a difference in your home! Cheers, DVS Team

Rated 5 out of 5 stars

Prompt service very reliable.Russell…

Prompt service very reliable.Russell done a great job nothing was a problem .Very thorough finished work could not fault.Highly recommend.Thankyou Emma for keeping us up with the play.

KIND REGARDS Greg and Yvonne

21 January 2026
Unprompted review
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Reply from DVS Home Ventilation

Hi Greg and Yvonne, thanks for sharing your experience. We hope DVS makes a difference in your home 🙂

Cheers, DVS Team

Rated 3 out of 5 stars

Summer vent may not be worth it and installers didn't take their rubbish away.

The sales person did a great job at selling me something and then I found out it wasn't all true.

While I'm glad to have home ventilation now, the $2000 addon (summer vent) that I had put in is proving to not be as useful as I had hoped, and the installers left all the garbage behind for me to dispose of without me realising.

I had been told that the air coming in the outside vent wouldn't heat up owing to the ducting being insulated. This is what ultimately sold me on the unit. However - this is not a true statement and the air DOES in fact get heated up. Now the sales person has backtracked and is saying that it 'minimised any heating', which is not what he said to me in person when he was here.

The other problem I have is that when the summer vent is left on overnight (warm night, roof still hot, thought it would be nice to get air flow) it can make the indoor humidity very high. I was told by the installers that there's no humidity sensor on the outside vent, which I guess is why the system brings in air that is more humid than inside.

The whole purpose of me getting this whole system was to reduce the humidity and bring cooler air from outside when my house heats up too much.

I still have to use my air conditioning (heat pump) unit to bring the humidity and temperature down quite a lot of the time.

It is nice to have the airflow in the house now, so the base system has been good in that regard, but it didn't reduce the humidity at all on its own and the summer vent has made the humidity worse if anything even though it does feel nice to have fresher air coming in in the evenings - it doesn't necessarily feel like it's giving its money's worth at this point (I've had the upgrade a couple of weeks so far).

3 December 2025
Unprompted review
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Reply from DVS Home Ventilation

Hi Luna, thank you so much for bringing this to our attention, we are sorry to hear about your experience. This isn’t the level of service we aim to provide, and our team would like to make it right. We're unable to locate you in our system from your name alone, but we have requested more information via the Trustpilot platform in order to contact you for next steps. We look forward to hearing from you soon. Thank you, DVS Team

Rated 5 out of 5 stars

DVS/Heat pumps

DVS rang us,booked in for the next day
The tech was on time and did a great service
Tidy and thoughtful too as we had a dog
Great team effort all round,our go to for DVS and heat pump servicing

6 November 2025
Unprompted review
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Reply from DVS Home Ventilation

We appreciate the feedback Diana, so happy to hear that your experience was seamless 😊

Rated 5 out of 5 stars

Very happy with our DVS

Very happy with our DVS. We replaced an old HRV unit with DVS using old outlets etc. we also installed a complete new DVS in a minor dwelling on the property. This dwelling had a cold bedroom on the South side, so we had a heated ceiling vent installed.
This has made a fantastic difference keeping the room at a constant temperature.
We have also noticed a big difference in noise or lack of from both the fan units and vents. I quite often have to check the control pad to see it’s operating.
Overall very very happy with our DVS

17 November 2025
Unprompted review
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Reply from DVS Home Ventilation

We appreciate your feedback David! We're so glad DVS is making a difference in your home

Rated 5 out of 5 stars

Lara was amazing to deal with and was…

Lara was amazing to deal with and was incredibly understanding of our budget and what we wanted for our home. The team was quick to install the system and we’ve noticed incredible improvements in our home. So happy with how warm our house feels now. Thanks DVS team!

30 October 2025
Unprompted review
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Reply from DVS Home Ventilation

Thanks for the feedback Caitlin! We're so glad you had a smooth experience with DVS, we hope to make a difference in your home.

Rated 5 out of 5 stars

Wonderful service and a very helpful…

Wonderful service and a very helpful team- I can highly recommend them. They are very practical in their approach to everything they do and very easy to communicate with.

4 November 2025
Unprompted review
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Reply from DVS Home Ventilation

We appreciate the feedback Glen! Thanks for choosing DVS.

Rated 5 out of 5 stars

Great experience, awesome product!

Lara was a great rep for your company. She made us feel assured that we were making the right choice going with DVS. She was knowledgeable and we felt like we knew what we were getting. We ended up replacing our bathroom fan at the same time. Such a game changer! It actually works (whereas our other one did not!). We are so stoked with the product so far and glad we got the TemperVent add ons.

Our installer was awesome too.

All round, a great experience. Many thanks!!

9 September 2025
Unprompted review
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Reply from DVS Home Ventilation

Thanks for the feedback Katy! We're so glad you had a smooth experience with DVS, we hope to make a difference in your home. Thanks, DVS Team

Rated 5 out of 5 stars

R&E are easy to deal with

R&E are easy to deal with, prompt and direct responses with no messing around! Amazing value compared to many other electricians! No wonder they're always well booked up, and also the trusted installer for DVS! Probably my 10th job with them now!

13 October 2025
Unprompted review
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Reply from DVS Home Ventilation

Hi Danny, thanks for your feedback! The R&E Electrical team are brilliant.

Rated 5 out of 5 stars

Awesome Result

was a long process from my end with my renovation going on for a long time, the team at DVS were very patient and adapted my heating and cooling system for my 1880's double storey home to suit, all with a great result, loads of personal service : ) many thanks Elaine Ponsonby Auckland

23 July 2025
Unprompted review
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Reply from DVS Home Ventilation

Hi Elaine, thanks for the review - we appreciate the kind words! Was a pleasure working with you.

Rated 5 out of 5 stars

The service was prompt

The service was prompt. There were no surprises. It was very organised, every person came prepared. The information supplied was easy to understand and the advice trustworthy.

25 July 2025
Unprompted review
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Reply from DVS Home Ventilation

Hi Andrea, thanks for the feedback. We're glad your experience with our services are as expected. Team DVS 😊

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Our salesperson was lovely, very knowledgeable and available for any questions. Install was fast and mess free.
The house is now dry and warm! We didn’t expect to notice the difference so fast but woke up the next day with dry windows and a warm house. Really happy.

11 September 2025
Unprompted review
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Reply from DVS Home Ventilation

Thank you Hannah and Peter for the feedback, we are so glad DVS has made such an effective and quick improvement to your home. Cheers, Team DVS

Rated 5 out of 5 stars

Great decision for us

Great decision for us. No regrets. After installation, no more wet windows. Thank you.

14 August 2025
Unprompted review
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Reply from DVS Home Ventilation

Thank you Marichu, we're so glad that DVS is making a difference in your home!

Rated 5 out of 5 stars

We are very happy with our DVS system

We are very happy with our DVS system. I wish we had it installed sooner. There is no more dampness and the house feels warmer. The process was smooth from start to finish. Everyone was very helpful and knowledgable. It was pleasure to deal with Lara our local agent and Sam who installed the system.

26 August 2025
Unprompted review
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Reply from DVS Home Ventilation

Thank you Mariya, we appreciate the feedback! We're glad DVS is making a difference in your home, Lara and Sam are brilliant!

Rated 5 out of 5 stars

Reminder emails for services

I love how Lara from DVS makes any service that I require Quick and organised and super easy to book in, which makes my to do list get smaller. Appreciate the service reminders and options of what I would like done.
Thanks Team!

2 September 2025
Unprompted review
DVS Home Ventilation logo

Reply from DVS Home Ventilation

Sometimes we all just need a little tap on the shoulder! Thanks for the feedback Kylie.

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