Howkins & Harrison Reviews 

999
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff for making property transactions smooth, successful, and much less stressful than expected. Consumers also deeply appreciate the prompt communication, quick response times, and remarkably efficient support provided throughout the entire buying, selling, and renting journeys. However, some people mentioned experiencing frustrating communication delays, unresponsiveness, and difficulties when trying to arrange viewings or follow up on properties. A few reviewers were not happy with unprofessional staff behavior, unreturned messages, and a persistent perceived lack of proper attention during their personal interactions.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, frequently highlighting their... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are consistently friendly,... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are consistently... See more

Response time

Users describe positive interactions with response times, frequently highlighting fast and efficient... See more

User experience

Consumers find user experience to be exceptionally satisfying and seamless. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just a quick note to say a big thank you to Vikki @ Howkins and Harrison Northampton branch for being so helpful in finding a contractor to come and fix our oven that decided to stop working just... See more

Company replied

Rated 5 out of 5 stars

Martin, Karen, Cally and Amy, along with their support staff from the Howkins and Harrison Towcester office, helped make the move in our new home an excellent one. They provided solid information and... See more

Company replied

Rated 5 out of 5 stars

From the very start of our experience we felt very confident that our house sale was in safe hands . The video and photos were far better than our previous estate agent and they organised 4 viewings o... See more

Company replied

Rated 5 out of 5 stars

I’ve been with howkins and Harrison around 13 years there service has always been great .. since Drew has joined the team I feel this service has got even better Drew really goes out of his way... See more

Company replied


Company details

  1. Real Estate Agents

Information provided by various external sources

Founded in 1888, Howkins and Harrison is an established firm of property advisers committed to helping clients in the residential, commercial and rural sectors. Offices in Rugby, Northampton, Daventry, Atherstone, Towcester, Lutterworth, Ashby de la Zouch, Henley-in-Arden and London.


Contact info

4.8

Excellent

TrustScore 5 out of 5

999 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(999)

164 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the very start of our experience…

From the very start of our experience we felt very confident that our house sale was in safe hands . The video and photos were far better than our previous estate agent and they organised 4 viewings on the first day of sale and they sold house on 2nd day. The follow up service answering queries by Andy and Matilda was excellent till the sale was completed.

28 November 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Drew handled the move out and deposit…

Drew handled the move out and deposit process extremely well. He coordinated the required works and kept me fully informed along the way. Excellent service.

30 September 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Letting After 10yrs

After 10yrs with Howkins & Harrison managing my property, my experience was turned around with Kelly Petterwood dealing with the end of tenancy which was a breath of fresh air.
She was efficient, methodical and handled a very difficult situation with true professionalism. Definitely a 5 star experience.

17 December 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Highly recommend

The team in Ashby-de-la-Zouch were great. Billy, Jackie, Tonnie and Mat were steadfast and proactive in a long process.
Highly recommend.

4 December 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

My name is Andreea and I would like to…

My name is Andreea and I would like to thank Evie Kondracki from Howkins & Harrison for making the entire renting process incredibly smooth and stress-free. From start to finish, Evie was exceptionally polite, professional, and supportive.

She responded to all of our questions very quickly, always providing clear and helpful information. Her friendly attitude and efficiency made a big difference, and we truly appreciated how easy she made everything for us.

Thank you, Evie, for your outstanding service — we couldn’t have asked for a better experience!

28 November 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Excellent team support from Howkins and Harrison

Martin, Karen, Cally and Amy, along with their support staff from the Howkins and Harrison Towcester office, helped make the move in our new home an excellent one. They provided solid information and advice throughout the process, ensuring we were able to sell our house to achieve our next home. Even on the day of the move, they kept us up to date with a real-time progress report, making the last hurdle of completion much less stressful. Most of all, they were welcoming whenever we called into the office, made time for us and were genuinely thrilled that we achieved the new home we wished for. Thank you to you all for your help!

12 December 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Howkins Northampton branch

The Northampton branch have looked after my rental properties for the last 7or 8 years and I’ve been really pleased with the level of service and response to the various issues that inevitably arise with property management. Special thanks to Kelly who always responds promptly.

10 December 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Drew is a great estate agent

Drew has been a great estate agent. He has always provided quick solutions to concerns raised. In fact I thought estate agents work in favour of landlords until Drew proved me wrong.
He will go extra miles to make sure everything is ok with both parties to avoid any dispute. He does his work with such deligence. He makes sure he performs his duties in the best interest of both the landlord and tenant.
I feel apart from being an estate agent, he is also a voice for the voiceless.
I will forever be grateful to him.

9 December 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Great Experience with Drew Stewart

We have had excellent experience Drew Stewart from Hawkins and Harrison. Especially Drew as our manager, he has helped us alot going through things. Clear communication, quick responses and very easy to deal with. He is a valuable asset to the team. Great service! Thanks

23 November 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Great team at the Lutterworth Branch

I can’t thank the team enough at the Lutterworth branch. It was not an easy sale as the Probate was not forthcoming but we got there in the end.
Having moved 9 times previously my experience has taught me that estate agents rarely get involved once the offer is accepted, the Lutterworth team were constantly providing updates and communicating with both parties and their solicitors, also contacting HMRC for updates on the probate.
I spoke to Lauren more than I spoke to my own partner, I cannot speak highly enough of them.
In fact I think Father Xmas might be paying them a visit.

28 November 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Personable and professional

A first rate service from the team at Howkins and Harrison from start to finish. Despite a number of hurdles to overcome and last minute delays within the chain, the communication and updates were timely, professional and on point. Billy did a great job with a very personable and friendly approach. His engaging personality helped no end in overcoming a number of last minute issues. Definitely recommend this estate agent

20 November 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Got the keys for our beautiful home…

Got the keys for our beautiful home today and a little moving in gift from Lisa ! Lisa has helped us so much with this move and made it so easy thank you so much xxxx

25 November 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Nicole was fantastic

Nicole was fantastic. Helped us through every stage and always has a smile! Pleasure to deal with.

14 November 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

H&H Towcester selling experience

H&H Towcester were very efficient with their approach to selling the house. Good communication, organising publicity details etc. Despite some challenging steps along the way the completion took place recently.

13 November 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

I have been with Nonrthamn branch of…

I have been with Northampton branch of Howkins and Harrison for about 13 yrs now.I have recently moved they have been fantastic helpful kind professional and put up with my moaning!!!!!Especially Evie who is very patient and professional also Drew maintenance manager is awesome professional and accommodating I can only give this branch 5 stars, and am very happy to be staying with them.Many thanks all if you!!!!!!

7 November 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Maintenance request dealt with by Drew Stewart

I sent an email to Drew Stewart over the weekend to report that the light switch in my bathroom had broken. Early on Monday he emailed back to let me know that he had already contacted your contractor, who then phoned me on Monday evening to arrange to come round to fix the light switch. The contractor came round earlier today (Wednesday) and had replaced the light switch within 10 minutes. This was fantastic service from Drew and the contractor, Nigel. This was a non-urgent maintenance issue but they treated it as a priority and dealt with it quickly and efficiently. I could not have asked for better service and i'm very grateful.

12 November 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look