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Howdens Reviews 80,045

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 9,595 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, often highlighting specific individuals who went above and beyond to ensure satisfaction. The service provided is frequently described as outstanding, with many appreciating the personalized approach and the ease of the overall process. People are particularly impressed with the quality of the products, finding them to be excellent and long-lasting. The customer service receives high marks for being attentive and efficient, and the design process is often commended for its accuracy and the ability to bring customers' visions to life. However, some customers also noted issues with product quality, such as color changes in units or appliances that did not meet expectations, like a dishwasher that performed poorly. A few other people also felt that the design process sometimes overlooked crucial details, leading to problems with measurements or the inclusion of necessary components. There were also isolated instances where customers experienced difficulties with returns or felt that their concerns were not adequately addressed by the company.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the high standard of service,... See more

Product

Reviewers mention positive feedback about product quality and design. Many customers are pleased with the... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the friendly, helpful,... See more

Quality

Clients share positive opinions on quality, with many praising the high standard of kitchen units, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, Scott the manager made us feel very welcome and spent time showing us different combinations of doors and worktops, he made sure we were getting the best deal to suit our budget and not... See more

Company replied

Rated 5 out of 5 stars

Hollie Jacobs in the Farlington (Portsmouth) Branch was absolutely amazing. It was such as easy process from initial site survey to design to coming into branch to finalise our style choices. Nothing... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish with amazing service from the whole team at Bromley. They've supplied fitted wardrobes, a desk, and various lighting solutions for three rooms so far. A fourth ro... See more

Company replied

Rated 5 out of 5 stars

Katie called to measure and design my kitchen. I chose Bridgemere Linen units, etc and described the type of cooker I would like. She ordered the cooker and everything for me and corresponded with Mar... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

80K reviews

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Rated 2 out of 5 stars

Very confusing got a price from them

Very confusing got a price from pontypool
Go to another Howdens (this one )and get it cheeper ??? Only for ponty to mess the order up as stated like for like it definitely wasn't as left worktop length out etc
Bit of a mess if I'm honest ,
Would be lovely to sit with directors and point out failures but no point I suppose as it's standard practice for a lot of company's out there today to not listen ,
Staff eventually sorted order out after returning with items ,
But what a palather
Girls helpful and polite .
Complementary something would of eased the hours and traveling I waisted,

18 May 2026
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Reply from Howdens

Thank you for bringing this matter to our attention. We believe this review may have been assigned to the wrong depot.

Please could you confirm the depot in question to reviews@howdens.com so we can assign this to the relevant depot ?

Many Thanks

Alexandra

Rated 5 out of 5 stars

Excellent service and high quality kitchens

I've bought a few kitchens for all my rentals as well as my own home. Everytime they are spot on. The kitchens last and they look fab.

Special mention for Millie from the Denton store who is fabulous at sales/customer service. She always smiles and treats people well. Give her a pay rise, she's fab.

18 May 2026
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Reply from Howdens

Hello Syed Haider, Thank you for taking the time to write such a great review. Have a great day, Alexandra

Rated 5 out of 5 stars

A Great Howden’s Experience

Fantastic technical and over the counter support, first time fitting of a Howden’s kitchen and it won’t be my last

18 May 2026
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Reply from Howdens

Hello MR CULLEN, Thanks for leaving this 5 star review for the Howdens - Kettering depot! Have a great day, Alexandra

Rated 5 out of 5 stars

Staff always happy to help

Staff always happy to help and very knowledgeable. Prices matched from other suppliers and always good quality. Great service all round really.

18 May 2026
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Reply from Howdens

Hello RE-SOLUTIONS, Thank you for your five-star review. Have a great day, Alexandra

Rated 5 out of 5 stars

I’ve been doing a lot of work on my…

I’ve been doing a lot of work on my house and of all the companies that I’ve dealt with Howdens are head and shoulders above the rest, what a helpful team at the Brynmemin depot

18 May 2026
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Reply from Howdens

Hello christina lewis, It's great to hear that you had such a positive experience. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Great service at Howdens.

We found the service at Howdens Avonmouth to be excellent. Daria the designer was really helpful in talking through our options , and all staff were happy to assist whenever required.
' Thankyou all for the happy experience '

18 May 2026
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Reply from Howdens

Hello Mr Thomas,

Thank you for your kind words and for sharing your positive experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars

Very good collaboration

Very good collaboration
Thanks

13 May 2026
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Reply from Howdens

Hello Roni Group Ltd,

Thank you for your positive feedback and for highlighting our collaboration.

Best wishes, Alexandra

Rated 1 out of 5 stars

This is based on their Lamona customer service…

This is based on their customer service from the Lamona Appliances sales team. When it became obvious that I was not buying their extended warranty, for a very specific legitimate reason, they effectively hung up on me. Rude to the point I wouldn't consider using Howdens again.

18 May 2026
Unprompted review
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Reply from Howdens

Good morning. Thank you for sharing your experience with us.

Could you please email reviews@howdens.com with the location of the depot you purchased your Lamona Appliance from so that we can provide further help?

Many Thanks

Alexandra

Rated 4 out of 5 stars

Hollow core veneered doors

Shop service at Bolton branch was brilliant,helpful & friendly.Doors delivered on time but my only fault with the hollow core doors the softwood edges aren’t one piece causing not the best finish even with a new blade

18 May 2026
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Reply from Howdens

Good morning, Thank you for taking the time to leave this review. Have a great day, Alexandra

Rated 5 out of 5 stars

Great service from Mariah at Howdens Duncrue and a lovely finished job!

Mariah was fantastic through the whole process, making helpful suggestions to stay within budget, and kept me up to date with all arrangements. While the kitchen was being built she continued to liaise with the builders, everyone did a fantastic job. Clerkenwell reed green gloss cabinets & Dekton Neural worktop - beautiful combination!

15 May 2026
Unprompted review
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Reply from Howdens

Hello Margaret,

Thank you for your wonderful feedback.

Best wishes, Alexandra

Rated 5 out of 5 stars

Outstanding Customer Service

I recently purchased some internal doors from Howdens Uxbridge. The Customer Service is second to none, I was shown the full range of doors on offer, and after making my selection, I was informed the doors would be in the warehouse within 48hrs. I was kept fully informed as to when the delivery would be. All doors were well packaged on arrival to prevent damage.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Experience

From beginning to end of my experience I can’t comment any negatives, we firstly went to the showroom on Tong Street all staff were friendly and accommodating, we mostly dealt with John & Iain, Iain came to the house to measure and advised what we could and couldn’t do, we then went the following week to view his designs which were amazing, we made a few tweaks and waited for the work to start. We picked one of the joiners on their recommended list, we used GLD joinery, Guy was brilliant he dealt with all the other trades needed, there were a couple of tweaks needed during the process mainly due to my change of mind regarding handles, nothing ever seemed too much trouble and the focus seemed to be on my happiness not what was easiest for them, the kitchen was completed within two weeks and looks AMAZING, I honestly cannot say how happy I am with Howdens, their service, their aftercare & their recommendation of joiner, 10/10 service and I absolutely mean it. Would definitely recommend Howdens Tong Street.

2 May 2026
Unprompted review
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Reply from Howdens

Hello Sarah Newman, Thanks for reviewing our Howdens - Bradford Tong Street depot. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

A brilliant experience from the team at…

A brilliant experience from the team at Howdens Crayford. From concept and design, Anita helped to bring our vision to reality and beyond!

Dan ensured service and delivery was seamless.

I'd also like to mention the after-care. Nothing was too much of an issue including the revisions we later made.

Thank you Crayford!

18 May 2026
Unprompted review
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Reply from Howdens

Hello Dale, We are so pleased to read your positive comments, thanks for leaving such a great review. All the best, Alexandra

Rated 5 out of 5 stars

Great service

Great service and very helpful with the plan

18 May 2026
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Reply from Howdens

Hello Anthony,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

Excellent Design and Service

Both Tony and Vicky were really, really helpful. Lots of good advice and suggestions . Design and delivery were all seamless . V highly recommended

18 May 2026
Unprompted review
Howdens logo

Reply from Howdens

Hello Tim,

Thank you for your kind words and for recommending us.
Best wishes, Alexandra

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