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Howdens Reviews 80,044

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 9,595 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, often highlighting specific individuals who went above and beyond to ensure satisfaction. The service provided is frequently described as outstanding, with many appreciating the personalized approach and the ease of the overall process. People are particularly impressed with the quality of the products, finding them to be excellent and long-lasting. The customer service receives high marks for being attentive and efficient, and the design process is often commended for its accuracy and the ability to bring customers' visions to life. However, some customers also noted issues with product quality, such as color changes in units or appliances that did not meet expectations, like a dishwasher that performed poorly. A few other people also felt that the design process sometimes overlooked crucial details, leading to problems with measurements or the inclusion of necessary components. There were also isolated instances where customers experienced difficulties with returns or felt that their concerns were not adequately addressed by the company.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the high standard of service,... See more

Product

Reviewers mention positive feedback about product quality and design. Many customers are pleased with the... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the friendly, helpful,... See more

Quality

Clients share positive opinions on quality, with many praising the high standard of kitchen units, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, Scott the manager made us feel very welcome and spent time showing us different combinations of doors and worktops, he made sure we were getting the best deal to suit our budget and not... See more

Company replied

Rated 5 out of 5 stars

Hollie Jacobs in the Farlington (Portsmouth) Branch was absolutely amazing. It was such as easy process from initial site survey to design to coming into branch to finalise our style choices. Nothing... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish with amazing service from the whole team at Bromley. They've supplied fitted wardrobes, a desk, and various lighting solutions for three rooms so far. A fourth ro... See more

Company replied

Rated 5 out of 5 stars

Katie called to measure and design my kitchen. I chose Bridgemere Linen units, etc and described the type of cooker I would like. She ordered the cooker and everything for me and corresponded with Mar... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

80K reviews

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Rated 3 out of 5 stars

Your rap show us full basket with bosch…

Your rap show us full basket with bosch tools and they said if you join Howden this basket for new customers to join but when we join you didn't gave us backet what we agreed so basically they lying to us

14 May 2026
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Reply from Howdens

Thank you for taking the time to leave this review.

If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Many Thanks

Alexandra

Rated 5 out of 5 stars

Exceptional quality kitchen

Exceptional quality kitchen and service!

We got an in-frame kitchen in November 2025 and the entire experience was excellent. The turnaround time from design to delivery was only a few weeks, which was very impressive. The quality of the kitchen is genuinely 10/10, and the instructions were clear and easy to follow for self-installation. On top of that, the price was the best in the market.
Highly recommend Brian and the team at Howdens Little Island.

— Niall

1 December 2025
Unprompted review
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Reply from Howdens

Good morning Niall, I am sure the team will be pleased to read your kind words! All the best, Alexandra

Rated 5 out of 5 stars

Had to change a door size

Had to change a door size and it was handled quickly and easily without any drama.

18 May 2026
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Reply from Howdens

Good morning, It's great to hear that you had such a positive experience. Have a great day, Alexandra

Rated 5 out of 5 stars

Excellent customer service Leckwith Cardiff

Excellent customer service from the staff in Howdens Leckwith. They are professional helpful and knowledgeable.
Highly recommended.

19 May 2026
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Reply from Howdens

Hello Bev,

Thank you for your kind words and for highly recommending us.

Best wishes, Alexandra

Rated 5 out of 5 stars

Friendly and helpful

I recently visited the Howdens Radcliffe store and was really impressed with their helpfulness and friendliness, they didn't stock what I originally went in store for but I didn't leave empty handed because they had some great rooster deal offers on.

14 May 2026
Rated 5 out of 5 stars

Easy to work with

Easy to work with, fast efficient service, happy to make changes as the project evolves.

Pre built units saves time on the install and reduces the level of waste packaging.

14 May 2026
Rated 5 out of 5 stars

Friendly and excellent staff.

Friendly and excellent staff.
Always willing to help and go the extra mile

14 May 2026
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Reply from Howdens

Hello KINGSFERRY CARPENTRY,

Thank you for your kind words and for recognising our team's efforts.

Best wishes, Alexandra

Rated 5 out of 5 stars

Simply The Best - Lilliah & Nicky

Welcoming staff, particularly Lilliah (Design Consultant) and Manager, Nicky.
Quoted from usual outlets first including another Howdens branch poor experiences. This branch was another level on welcome, down to business, helpful, professional and patient.
Nothing deterred Lilliah and I was a pain. It’s a lot of money and big decisions to choose a kitchen design and finish. Lilliah with Nicky if second opinion needed, always there and ready. Honestly simply superb.
Made a nightmare for me do-able and we got there.
Highly, highly recommend this branch.

20 May 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed on this occasion

I have always used the Cwmdu branch and found staff helpful I can’t remember his name but he’s always happy. Last visit there was a lady serving who gave the impression she didn’t want to be there. She also lied about a deal that was still on, so I went to another branch and purchased quite a few items under the rooster deal saving me quite a few hundred pounds. Very disappointed with the quality of service which is unusual.

16 May 2026
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Reply from Howdens

Thank you for taking the time to leave this review. Please be assured we will raise your comments with the Swansea Cwmdu depot for their acknowledgement.

If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Many Thanks

Alexandra

Rated 5 out of 5 stars

Top notch service

Top notch service, very helpful and delivery when required

13 May 2026
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Reply from Howdens

Hello Built by Designs,

Thank you for your kind words and for rating us 5 stars.

Best wishes, Alexandra

Rated 5 out of 5 stars

Not 100 % happy with the service

Not 100 % happy with the service, But after my review, I got a phone call from Callum, who assured me he would come & do a property visit. Initially I ordered 2 doors 2 sets of handles all the gubbins to go with them, had a lengthy conversation asking will the handles work, I was assured they definitely would work, went to collect them, no one about in the warehouse, then the warehouse lad told me that I hadn't ordered handles & hinges, yet I had paid for them, got the doors home the joiner came to fit them & hey presto they handles didn't work & my oak door was warped like F - - k (that was the joiners words not mine) another journey back to howdens Windsford tomorrow it is for me. After a visit from Mark who changed the handles the handles work fine. Nothing could be done with the door as it was already fitted. But recently by a couple of people I have been told wrapped doors from howdens have been known. But that has nothing to do with the staff in any store as the door's are packaged & they wouldn't know, so all in all I have changed my review. The after service was very good.

16 May 2026
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Reply from Howdens

Thank you for your review. Please rest assured we will share your comments internally.

If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Many Thanks

Alexandra

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful

13 May 2026
Howdens logo

Reply from Howdens

Hello Mr Pulman,

Thank you for your kind words and for taking the time to leave a review.

Best wishes, Alexandra

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