Indya Reviews 

2,185
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,732 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their accurate appearance compared to online images and their good quality, including embroidery and materials. Many people also highlight the excellent customer service, noting quick and helpful responses to inquiries. The ordering process is often described as easy and delightful, with a wide selection of garments available. Reviewers appreciate the pricing, finding it great for the craftsmanship offered. However, some customers also noted significant issues with product quality, describing materials as cheap or tailoring as poor. There were also instances where items received differed from advertised pictures or had fitting problems. A few people reported concerns with delivery timelines, lack of order confirmations, and difficulties with customer service regarding defective items or returns.

What people talk about most

Product

Customers had ambiguous experiences with product quality and accuracy, with many expressing satisfaction with... See more

Order

Consumers find the ordering process to be ambiguous, with many reporting it as easy and simple, often with... See more

Quality

People report ambiguous experiences with quality, with many customers praising the superb quality of items,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the helpfulness and... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers finding prices to be... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shopping experience at Indya website was smooth. Custom options for the products is very helpful. Will wait and see how the shipping handling process is when product is received and will update furth... See more

Company replied

Rated 3 out of 5 stars

I really wish they would do a better job with shipping their products. The last few times I’ve ordered, my clothes have been received taped in a ball shape. It made it difficult to open because I was... See more

Company replied

Rated 3 out of 5 stars

It was great, The team of Indya is very quick to approach and communicate with when facing any issues. However the website was lagging and wouldn’t let me see different options of same items as in col... See more

Company replied

Rated 5 out of 5 stars

I got two outfits that fit perfectly one is anarkali and the other is the trendy shalwar kameeze . The colours are really nice. I also got the prettiest green kundan set . The communication with Indya... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Children's Clothing Store
  3. Jewelry Store
  4. Men's Clothing Store
  5. Wedding Store

Written by the company

Indya – Redefining Indian Elegance for the Modern World Indya is not just a fashion brand; it is a celebration of India’s timeless traditions infused with contemporary aesthetics, catering to today’s global, confident, and style-savvy woman. Established in 2012, Indya has positioned itself as a leader in Indian occasion wear, Our thoughtfully curated collections cater to weddings, engagements, intimate gatherings, and festive soirées. Our omni-channel presence includes 150+ retail points of sale and a growing D2C international footprint, serving 3 million+ customers in 50+ countries. At Indya, we craft more than clothes; we create experiences. From weddings and engagements to family gatherings our collections are curated for every significant occasion on the Indian calendar. Each piece is a tribute to meticulous craftsmanship, blending luxurious fabrics, modern silhouettes, and exquisite detailing to ensure you shine effortlessly at every event.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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1-star

Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(2,185)

1,735 reviews in the last 12 months

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Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID
I bought 3 pieces from here of 2XL size, no custom tailoring as I’m generally okay. All their online measurements seemed to have fit me.
Then everything came (on time) but with all unique issues. Cloth quality and delivery is all good, but tailoring is the worst I have ever seen.
No wonder they are cheap! They are either not paying their tailors or are making no money due to constant issues. Only one item can be altered (by myself) but rest are just waste.
Customer service takes ages to respond and only offers 10% refund or self paid returns, so you lose money either way.
Either try adding the custom measurements (seems like a scam to bag more money because they have no standard measurements for each size) and hope for the best. But refund and returns are not possible. Someone take them to court please 🙏🏽

18 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Nandana, we sincerely apologize for the trouble you have faced. We never intend for our customers to experience such issues. As discussed over the call, we would request you to please self-ship the product back to us, and once we receive it, we will process the complete refund. Please note that the partial refund for this item has already been initiated with your acknowledgment and proper consent.

Team Indya

Rated 5 out of 5 stars

attractive collection and acceptable…

attractive collection and acceptable prices. very large collection and nice that you have many different categories.

12 June 2026
Unprompted review
Indya logo

Reply from Indya

Hi MIna! Thank you for your kind feedback! We're glad to hear that you liked our attractive collection, reasonable prices, and wide variety across different categories. We truly appreciate your support and look forward to serving you again!

Team Indya

Rated 3 out of 5 stars

Everything was great until the colour…

Everything was great until the colour on the description was said to be pink but it came out purple & they are only willing to give a 5% refund.

9 June 2026
Unprompted review
Indya logo

Reply from Indya

Hi Man! We apologize for the trouble caused, as we never want our customers to face such issues. We would request you to please share your order details with us so that we can connect with you and assist you further.

Team Indya

Rated 4 out of 5 stars

custom fees added at the end was not…

custom fees added at the end was not right, you should have it clear first.

11 June 2026
Unprompted review
Indya logo

Reply from Indya

Hi Lata! Thank you for your feedback. We understand your concern regarding the customs charges. Please note that all applicable customs and duties charges for the US and Canada are displayed and charged at the time of placing the order, and there will be no additional charges upon delivery. We appreciate your suggestion and will share it with our team.

Team Indya

Rated 3 out of 5 stars

Looking forward to receiving my package

Lots of lehenga options and easy check out process. Just fyi - there is a tariff/customs charge at the very end before purchasing.

11 June 2026
Unprompted review
Indya logo

Reply from Indya

Hi There! Thank you for your feedback! We're delighted to hear that you enjoyed exploring our lehenga collection and found the checkout process easy. We would also like to clarify that all applicable charges, including customs duties for the US and Canada, are displayed and charged at the time of placing the order. There will be no additional charges upon delivery. We look forward to delivering your order and hope you love it!

Team Indya

Rated 5 out of 5 stars

Shopping on house of indya was exciting and delightful.

Shopping on house of indya was delightful. So many beautiful garments to choose from. I’m excited and can’t wait to wear them. I’m so happy I found this website. I’m sure I will definitely shop here again.

11 June 2026
Unprompted review
Indya logo

Reply from Indya

Hi Jahayra! Thank you for your lovely feedback! We're thrilled to hear that you enjoyed shopping with House of Indya and loved exploring our collection. Your excitement means a lot to us, and we look forward to serving you again soon with more styles you'll love!

Team Indya

Rated 5 out of 5 stars

Indya made my shopping experience so…

Indya made my shopping experience so smooth, and the variety of options it provided was amazing! I can’t wait to try on more from Indya!!

11 June 2026
Unprompted review
Indya logo

Reply from Indya

Hi Sai! Thank you for your wonderful feedback! We're delighted to hear that you had a smooth shopping experience and enjoyed exploring our collection. We can't wait to serve you again and help you discover more styles you'll love!

Team Indya

Rated 5 out of 5 stars

I just ordered the item

I just ordered the item, excited to see the order. Sanyogita helped me to order it properly, she was available on time. I will update once I receive my order, hope for a great experience.

11 June 2026
Unprompted review
Indya logo

Reply from Indya

Hi Faith! Thank you for your review! We're delighted to hear that Sanyogita was able to assist you with your order. We truly appreciate your trust in us and look forward to delivering a wonderful experience once you receive your order. We hope you love it!

Team Indya

Rated 2 out of 5 stars

I’ve ordered Lehenga for garba.shipping…

I’ve ordered Lehenga for garba.shipping was prompt. But the quality of the material is horrible and cheap. It looks completely different from the pictures. I would never shop again at Indya.

10 June 2026
Unprompted review
Indya logo

Reply from Indya

Hi Haritha!

We sincerely apologize for the inconvenience you have experienced, as we never want our customers to face such issues. As discussed with you over the call and as per your request, we will connect with you again shortly and assist you further.

Team Indya

Rated 5 out of 5 stars

Very efficient and beautiful outfits

11 June 2026
Unprompted review
Indya logo

Reply from Indya

Hi Eliza! Thank you for your kind feedback! We're delighted to know that you found our service efficient and loved the outfits. Your support means a lot to us, and we look forward to serving you again soon!

Team Indya

Rated 5 out of 5 stars

The dresses are how they look online

The dresses are just how they look on the pictures.
Any questions asked through whatsapp are propeely answered. Also guidance through size tables was done perfectly by Sanyogita.
I would recommend that Houseof indya doesnt send so many emails saing that your packet is being prepared. Only email when it is shipped.
Overall we have a good experience.

19 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Dinesh! Thank you for your valuable feedback! We're delighted to hear that you had a good experience and that Sanyogita was able to assist you well. We also appreciate your suggestion regarding our email updates and will certainly take it into consideration.

Team Indya

Rated 5 out of 5 stars

The quality of workmanship the…

The quality of workmanship the materials used. All embroidery and embellishment have been great. Nice selection of outfits and the recent pricing without taxes shipping has made it easy to want to purchase more
Customer service helps with questions as well. Suraj helped confirm my request

9 June 2026
Unprompted review
Indya logo

Reply from Indya

Hi Shenaz! Thank you for your wonderful feedback! We're delighted to hear that you loved the quality, craftsmanship, and our collection. We're also glad Suraj could assist you with your request. We look forward to serving you again soon!

Team Indya

Rated 1 out of 5 stars

House of Indya Is a Scam – Product Delivered Is Nothing Like What's Advertised

I strongly advise against buying from House of Indya. My experience has been extremely disappointing and feels deceptive from start to finish.

The product I received looked completely different from what was advertised on their website. The photos and marketing create expectations that the actual product simply doesn't meet. The fabric quality is poor, the stitching and finish feel cheap, and the overall product is nowhere near worth the price.

What's even more frustrating is their misleading return policy. They market products as returnable, but then burden customers with return shipping costs that aren't made clear upfront, making the process expensive and unfair.

Their customer service is equally terrible. Every interaction felt scripted, with agents repeatedly giving the same three rehearsed responses insisting that they delivered the correct product, regardless of the actual issue. There was no genuine attempt to understand or resolve the complaint.

The combination of misleading product listings, poor-quality materials, hidden return costs, and unhelpful customer support makes this one of the worst online shopping experiences I've had. I would strongly recommend that others avoid buying from House of Indya and shop elsewhere.

20 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi Krithika!

We sincerely apologize for the inconvenience caused, as we never want our customers to face such issues. We tried to connect with you over a call but were unable to reach you. We will connect with you again shortly.

Team Indya

Rated 5 out of 5 stars

Best quality clothes.

The quality of the garments are very good and also at soo reasonable prices. Highly recommend to order the garments from this Brand.

10 June 2026
Unprompted review
Indya logo

Reply from Indya

Hi Shreya! Thank you so much for your kind words and recommendation—we’re glad you loved the quality and pricing of our garments and truly appreciate your support!

Team Indya

Rated 5 out of 5 stars

It was such an amazing shopping…

It was such an amazing shopping experience! I enjoyed browsing the beautiful new designs and found exactly what I was looking for. The website was easy to navigate, and making a purchase was quick and hassle free. Highly recommend!

9 June 2026
Unprompted review
Indya logo

Reply from Indya

Hi Radha! Thank you so much for sharing your wonderful experience—we’re delighted to know you enjoyed browsing our new designs and found the website easy and hassle-free to use. We look forward to serving you again soon!

Team Indya

Rated 1 out of 5 stars

Buyer beware

Buyer beware. The description provided on the website does not match the product received. The website offers customisation and offered shortening and lengthening of lehengas. It specifically says they only use extra lace or fabric to lengthen beyond 40 inches. To shorten they don’t say they will add fabric. When I received my skirt at 38 inches they added a frill of lace to the bottom. They also spoiled the top of the skirt by a very poorly done adjustment. They didn’t reach out once to clarify with me despite using whatapp. Customer service only offered me a 5% refund in this completely unwearable lehenga which was a complete waste of my money. They wouldn’t even pay for shipping to return this. I had issues with other items in my order as well. What a waste. Poorly run business. I would NOT recommend purchasing from them.

1 May 2026
Unprompted review
Indya logo

Reply from Indya

Hi There! We sincerely apologize for the inconvenience caused, as we never want our customers to face such issues. We request you to please share your order details so that we can check and connect with you to resolve this.

Team Indya

Rated 5 out of 5 stars

This is my first time shopping from…

This is my first time shopping from this company. I can tell you more once I get the product delivered.

9 June 2026
Unprompted review
Indya logo

Reply from Indya

Hi Meghna! Thank you for choosing us for your first purchase! We appreciate your trust and look forward to your feedback once your order is delivered. We hope you have a great experience.

Team Indya

Rated 5 out of 5 stars

products

products, quality of the products , service is excellent

9 June 2026
Unprompted review
Indya logo

Reply from Indya

Hi Shivaki! Thank you for your kind feedback! We’re glad you are happy with our products, quality, and service. Your support means a lot to us, and we look forward to serving you soon!

Team Indya

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