Shopping experience at Indya website was smooth. Custom options for the products is very helpful. Will wait and see how the shipping handling process is when product is received and will update furth... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really wish they would do a better job with shipping their products. The last few times I’ve ordered, my clothes have been received taped in a ball shape. It made it difficult to open because I was... See more
Company replied
It was great, The team of Indya is very quick to approach and communicate with when facing any issues. However the website was lagging and wouldn’t let me see different options of same items as in col... See more
Company replied
I got two outfits that fit perfectly one is anarkali and the other is the trendy shalwar kameeze . The colours are really nice. I also got the prettiest green kundan set . The communication with Indya... See more
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Company details
Written by the company
Indya – Redefining Indian Elegance for the Modern World Indya is not just a fashion brand; it is a celebration of India’s timeless traditions infused with contemporary aesthetics, catering to today’s global, confident, and style-savvy woman. Established in 2012, Indya has positioned itself as a leader in Indian occasion wear, Our thoughtfully curated collections cater to weddings, engagements, intimate gatherings, and festive soirées. Our omni-channel presence includes 150+ retail points of sale and a growing D2C international footprint, serving 3 million+ customers in 50+ countries. At Indya, we craft more than clothes; we create experiences. From weddings and engagements to family gatherings our collections are curated for every significant occasion on the Indian calendar. Each piece is a tribute to meticulous craftsmanship, blending luxurious fabrics, modern silhouettes, and exquisite detailing to ensure you shine effortlessly at every event.
Contact info
High Street Essentials Pvt Ltd, C-11, Sector 7, Noida, UP- 201301, India, 201301, Noida, India
- +918929987349
- customercare@houseofindya.com
- www.houseofindya.com
3.9
Great
2K reviews
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Replied to 97% of negative reviews
Typically replies within 1 month
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They have great option in ethnic wear…
Purchased XLH50889 for my friend and she absolutely loved it The lehenga looks even more beautiful in person. The embroidery fit and overall quality are excellent and it's perfect for weddings and festive occasions. Definitely a great purchase.
30 June 2026
Unprompted review
Reply from Indya
Hi Vivek! Thank you so much for your wonderful review! We’re delighted to hear that your friend loved the lehenga and that it exceeded expectations in person. It’s great to know you were happy with the embroidery, fit, and overall quality. We truly appreciate your support and look forward to serving you again for more special occasions!
Team Indya
Great price
Great price. Although with plus size, the prices advertise goes up higher once you add to cart.
1 July 2026
Unprompted review
Reply from Indya
Hi There! Thank you for your feedback! We’re glad you found the pricing great. Just to clarify, plus-size garments are priced slightly higher as they require additional fabric and craftsmanship to ensure the best fit and quality. We truly appreciate your understanding and support, and we look forward to serving you again!
Team Indya
I had mixed feelings about my…
I had mixed feelings about my experience with House of Indya.
The biggest positive is that their prices are very reasonable, and they have a great range of designs. However, the quality of the items isn't the best, and what I received was quite different from what was shown on the website. I'm not referring to slight variations in colour or embroidery that can happen with online shopping—the styles themselves looked noticeably different from the product photos.
I ordered around 5–7 pieces, including customised items, and unfortunately several of them had issues. I paid extra for customisation, but two of my customised items were made in the wrong sizes. For 2 blouses, I contacted customer service before placing my order and was advised to select size 38. Since there was no option for size 37, I entered my custom measurement as 37 inches and even sent a screenshot of my measurements. Despite this, they sent me a blouse measuring 40 inches. When I raised the issue, they insisted it wasn't their mistake, saying they allow an extra 1–2 inches because of padding. However, the blouse was 3 inches larger than the measurement I had provided. I'm normally a size 36, but I had already allowed for padding by requesting 37 inches, so receiving a 40-inch blouse was clearly incorrect.
Another issue was with a men's outfit. I ordered a size 40 (Medium), but they sent me a size 44 (XL), which was completely wrong. The material was really good though.
What made the experience even more frustrating was the customer service. I had to speak with at least five different customer service representatives and explain the entire situation from the beginning every single time. There was constant back-and-forth, and instead of acknowledging the mistakes, they repeatedly denied responsibility.
After days of going back and forth, I ended up having to write a very long email explaining everything. This happened just as I was leaving for my holiday, which was incredibly frustrating because it took away from what should have been quality time with my family.
Thankfully, after all of this, my case was escalated to Anshul, who handled the situation professionally and offered fair, reasonable solutions. I genuinely appreciate the way he dealt with the matter and wish my experience had started with someone like him.
I also spoke with Aman. Initially, I found him quite rude (and he ended up deleting his message to me), but after I explained my frustrations and told him I intended to take the matter further, his approach changed. He became much more understanding, and that conversation ended on a positive note.
Overall, although the issues were eventually resolved, the entire process was exhausting and unnecessarily stressful. The reasonable prices are attractive, but the inconsistent quality, inaccurate sizing, differences between the website and the actual products, and the lengthy customer service process make me hesitant to order customised items from House of Indya again unless someone like Anshul looks after my needs.
And I forgot to mention I really appreciated the earrings that were sent as well. 😊
25 June 2026
Unprompted review
Reply from Indya
Hi Nidhi! Thank you for taking the time to share such detailed feedback. We sincerely apologize for the inconvenience and frustration you experienced with your order and the support process. Your comments regarding product consistency, sizing, and the overall customer service experience have been noted and will be shared with the concerned teams to help us improve.
We're glad that Anshul was able to assist you and provide a satisfactory resolution, and we appreciate your kind words for him. It's also wonderful to know you liked the earrings.
Your feedback is invaluable to us, and we truly hope to have the opportunity to provide you with a much smoother and better experience in the future.
Team Indya
It was easy to use the site & customer…
It was easy to use the site & customer chat was instantly available & called me to help out too.
30 June 2026
Unprompted review
Reply from Indya
Hi Jesika! Thank you for your wonderful feedback! We're glad you found our website easy to use and that our customer support team could assist you promptly through chat and a callback. We truly appreciate your support and look forward to serving you again!
Team Indya
Happy with collection and customer service
I like their collection and Order placement and measurement guides are very easy. I reached out to them via Whatsapp with few questions and they responded very quickly. Overall satisfied with the whole experience. I will update the review once I receive my order.
30 June 2026
Unprompted review
Reply from Indya
Hi Vibha! Thank you for your wonderful feedback! We're so glad to hear that you loved our collection and found the ordering process and measurement guide easy to use. It's great to know our team could assist you promptly on WhatsApp. We hope you love your order, and we look forward to serving you again!
Team Indya
Loved the outfit
Loved the outfit. Fit well and the quality was as expected
30 June 2026
Unprompted review
Reply from Indya
Hi Neha! Thank you for your lovely feedback! We're delighted to hear that you loved the outfit and that the fit and quality met your expectations. We look forward to serving you again soon!
Team Indya
Good experience but wish to have more…
Good experience but wish to have more latest trend design.
30 June 2026
Unprompted review
Reply from Indya
Hi Preeti! Thank you for your valuable feedback! We're glad you had a good experience with us. We truly appreciate your suggestion and will continue to add more of the latest trend-driven designs to our collection. We look forward to serving you again soon!
Team Indya
Reply from Indya
Hi Natashah! Thank you so much for your kind words! We’re delighted to hear that you loved our selection and found our prices great. Your support truly means a lot to us, and we look forward to serving you again soon!
Team Indya
Reply from Indya
Hi Arvinder! Thank you so much for your kind feedback! We're delighted to hear that you found the entire experience easy and smooth. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
Team Indya
The customer service of Meenu was…
The customer service of Meenu was excellent. She answered all of my questions promptley& clearly.
It gives me confidence of a good experience to follow, with shipping and the items!
29 June 2026
Unprompted review
Reply from Indya
Hi There! We’re really glad to hear that Meenu was able to assist you promptly and clearly. We’ll definitely share your appreciation with her—this will make her day 😊
It’s great to know you’re feeling confident about your upcoming experience with shipping and items. We’ll do our best to make sure everything continues to go smoothly for you.
Team Indya
It was quick and easy browsing and…
It was quick and easy browsing and checkout. Overall good shopping experience.
28 June 2026
Unprompted review
Reply from Indya
Hi Sukriti! Thank you for your kind feedback. We’re glad to hear that you found the browsing and checkout process quick and easy. We truly appreciate your support and are happy you had a good shopping experience with us.
Team Indya
Ordered few ethic dress
Ordered few ethic dress, quality is very good, must recommend!
22 May 2026
Unprompted review
Reply from Indya
Hi Shivam! Thank you so much for your lovely feedback! We’re delighted to hear that you liked the quality of the ethnic dresses and truly appreciate your recommendation. Your support means a lot to us, and we look forward to serving you again soon!
Team Indya
I bought two kurta sets from House of…
I bought two kurta sets from House of indya and believe me it's such a pretty set and it looks exactly like in the picture...
25 June 2026
Unprompted review
Reply from Indya
Hi Mudita! Thank you so much for your lovely feedback; we’re really happy to hear that you loved your two kurta sets from House of Indya and that they looked exactly like the pictures, and we truly appreciate your support and hope to serve you again soon!
Team Indya
Nice service and good quality of the…
Nice service and good quality of the product
27 June 2026
Unprompted review
Reply from Indya
Hi Akshay! Thank you so much for your kind feedback! We’re really glad to hear that you’re happy with our service and the quality of the product, and we truly appreciate your support.
Team Indya
Delivery was faster than other…
Delivery was faster than other platforms
23 June 2026
Unprompted review
Reply from Indya
Hi Afjal! Thank you so much for your feedback; we’re really happy to hear that your order was delivered faster than on other platforms, and we truly appreciate your support and look forward to serving you again soon!
Team Indya
first time ordering and it was easy to…
first time ordering and it was easy to order.
27 June 2026
Unprompted review
Reply from Indya
Hi There! Thank you for choosing us for your first order and for taking the time to share your experience! We're delighted to hear that you found the ordering process easy and hassle-free. We truly appreciate your trust and look forward to serving you again soon. We hope you love your purchase!
Team Indya
Easy ordering process & very beautiful!
Easy ordering process! 10/10! The lehengas look so beautiful!
25 June 2026
Unprompted review
Reply from Indya
Hi Ash! Thank you so much for your wonderful feedback! We're delighted to hear that you had an easy ordering experience and that you loved the lehengas.
Your kind words truly mean a lot to us, and we look forward to serving you again soon.
Team Indya
Like the fit and customer service is…
Like the fit and customer service is very helpful♥️..
4 June 2026
Unprompted review
Reply from Indya
Hi Pradeep! Thank you so much for your wonderful feedback! We're delighted to hear that you loved the fit and had a great experience with our customer service.
Your kind words mean a lot to us, and we look forward to serving you again soon.
Team Indya
Selection and price
25 June 2026
Unprompted review
Reply from Indya
Hi Sharmila! Thank you for your valuable feedback! We're glad to know you appreciated our collection and pricing.
We truly appreciate your support and look forward to serving you again.
Team Indya
Wish the payment process had an option…
Wish the payment process had an option for credit cards right below Apple Card. Took me a while to figure that out.
24 June 2026
Unprompted review
Reply from Indya
Hi There! Thank you for your feedback and for sharing your experience with us. We appreciate your suggestion regarding the payment options and will certainly share this with our team for review to improve the checkout experience.
We truly value your support and hope to serve you again soon.
Team Indya
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