Hotter Shoes Reviews 

I have been purchasing shoes from this brand for about 8 years now. I am yet to wear out my very first pair of shoes from this brand. They just keep lasting & lasting I have worn them down wet caves in Spain. On sandy beaches. They really are great shoes. The soles are still in very good condition still no slip. well worth the money I spent on them. I recently purchased a new pair because the colour is a better choice for my wardrobe now. My first pair were pink. I now only have those pink shoes. Everything else is blue or green or cream. I still wear those shoes on days out to the beach.

I was recommended to Hotter by a friend who has been very pleased with her purchases. I need wide fitting shoes and have previously purchased width size 2EV from another wide fit company who are so very pleasant, helpful and easy to deal with and who do not charge for delivery or returns. I have arthritis in my hands and have recently had an operation on one so difficult to measure. Not supposed to use it for 6 months!

On this occasion I ordered 3 pairs of sandals over the phone. I have interstitial anterior tibial tendonopathy which means the tendon which attaches my foot to my leg/ankle has lost its flexibility and I also need a wide fit sandal/shoe which allows for this..
There is a standard delivery charge as well as a more expensive charge for speedier delivery.

I was pleased to see that the company did half sizes, which meant a much better fit for me and the probability that straps would come in the correct place across the foot.

When my order arrived I could see instantly that one of the pairs was not wide fit and would have to be returned and a second pair was incorrect and the advisor I spoke too had understandably sent the wrong design as it was very similar in design and colour to the one I wanted. The third pair seem ok and hopefully will wear ok.

I contacted Hotter re the width of one pair and the incorrect order of the other and was told there would be a charge for returning the pair (ordered but not wide fit). In my opinion this is a fault of the shoe and I should not be charged for delivery or return. I retuned the sandals the following day and emailed Hotter sending a copy of the post office return slip and my order. I also noted that none of my order was showing in My account and therefore could not see any updates as to the return.

To date I have heard nothing from them, having now emailed them twice. No acknowledgement of my emails or refund of the returned order. This is not acceptable and it seems Hotter deal professionally with outgoing orders in sending orders out quickly. but that is where the buck stops should there be any problems/issues/or returns!! Hotter are also very efficient at taking payment from the payment source but not so when it comes to dealing with customer returns and refunds. Like other reviewers I find this unacceptable, resulting in a bad experience for a new customer!

Hotter seems to forget that each bad experience results in the old adage that this results in a complainant telling at least 7 others of their experience and who tell 7 more, etc. and, the power of Trustpilot. Not good for Hotter sales.

Update 26/7/2026

Following my experience I contacted Hotter on the by phone - not having received any form of communication from them. As expected t hr e advisor apologized and told me, after checking, that my reimbursement was being processed. I received it two days later.

Since then I have worn one of the pairs of sandals. I have been completely disappointed. The sandals are held on by Velcro straps. Unfortunately I have found that the straps do not hold very well and they work loose during use. Not much good if they come loose at this stage and certainly not worth the cost of £75!! Hoping I do not have any problems with the others!!! Hotter had a good name in the past but not any more.

Will not buy again and certainly not recommend.

Refuses to refund insists on credit note. Delay,delay,delay

The shoes look good, fit well and feel comfortable. So far so good (though a little unnerved by other reviews!). However, this was the second pair ordered. The first I returned, and the refund process is too slow. I returned the shoes 3rd July (11 days ago). I've only just got an email saying the refund is coming through (too slow) AND it says to allow 10 days? Why? It doesn't take 10 days to refund someone using their credit card! So all in all I have to allow three weeks from return for a refund? This is much slower than the other online retailers I use and not good enough. I hope the shoes I have bought last longer than those of other customers here...

Bought a pair of boots last October - paid by credit card. I would never give out details to a shop (e-mail, address etc) as know some can bombard with marketing. They must have stolen my address details from my credit card payment. I have asked nicely, I have demanded nastily but STILL the marketing comes through the post every 2 weeks. They have now stopped answering e-mails - they did confirm that they had deleted my details but if they had how come 6 months after confirming I am still receiving every 2 week

My mum ordered sandals they never arrived they said out of stock they cashed cheque and have not give refund. Never order again

My wife is on Hotter's mailing list but passed away just before Christmas. I have written 3 letters to them trying to get them to stop sending a catalogue every month or so without success

I ordered Dinaric sandals size 7 extra wide fit. These were definitely NOT EEE fit. All my shoes are from Hotter size 7 EEE width so I know how they should fit. This is most disappointing, it is difficult enough to find decent shoes to fit my arthritic feet…made more difficult because we no longer have a local shop so ordering on line is always a risk. While I’m having a rant I do wish you would do more fashionable styles in extra wide. I may be older but do still dress smartly.

Daisy Trainers ordered in extra wide. Arrived. Really narrow- more like a standard fit.
Zips would not move.
Advised I would be charged £2.95 for the return unless they could be shown as faulty.
Apparently the refund process will not begin until the trainers are received back st the Warehouse. The tone of the customer services person was not very good.

I recently ordered a pair of trainers over the phone and paid for them. I had to ring to ask why I had not had a dispatch notice. I was advised that this was because they were in fact out of stock. I therefore requested a refund. When I rang a few days later about a new order I was informed that the refund had not actually been initiated following the earlier call.

Will give thought as to whether to order from the company again.

I have had seemless experiences with Hotter. Their shoes are of a very high quality, and I feel like Im walking on air when I wear them. I have bunions, so I have to find the correct sandals/shoes which is no mean feat (no pun intended!) Delivery is always on time and I have no complaints. Thank you.

Sandals starting falling apart after 2 hours wear.
Customer services offer very poor standard of help.
So far, I have no sandals and no refund, no calls back and no response to emails,
Suffice to say, I will no longer be using this brand and will avoid all Wourth Group companies, if this is how the reward a customer of many years. If I could give a minus value for stars, I would. The matter is ongoing as at 4th July..

The customer service for Hotter is extremely poor.
(1) I have had three pairs of footwear whose soles disintegrated and no replacements or goodwill were provided.
(2) Refunds for other orders were not processed correctly.
(3) I have experienced numerous errors with returns.
(4) Correspondence has been unhelpful, evasive, and dismissive.
While the footwear that has not disintegrated has been acceptable, a company with such a poor record of customer service makes future purchasing feel risky should any problems arise.

Have been a Hotter customer for years. My new Marlin shoes have no removeable inner sole as before. This was very useful for Orthotics. Also my previouse sandals, the EVA rubber soles break up and split far too quickly. Will not buy again due to poor quality. What a shame, for a brand I relied on!

I ordered size 5.5 trainers online, being charged a delivery fee of 4.99. After delivery, thrown over my gate by Evri as I was out, I opened the package. It was clear the shoes were too big by looking at them even before I tried them on - they looked at least to be size 7.

So I returned them with the return tracked label but found they were going to charge me a fee of £2.75 for the privilege.

So I am getting £65 back on something that cost me 73.99.......

I won't be ordering anything else online from Hotter.

I haven’t actually bought any shoes but have done this because of having continual mail to the old person who lived at at my house. For the last 4 years it has all been returned to sender. Also tried emailing and phoning.

Takes too long for refund.
Put me off ordering again.

Shoes arrived promptly but were dumped on my doorstep by Evri without any notification.
Shoes fit but old fashioned floral decoration on front strap, not really visible online.
Website is not user friendly.
delivery and returns expensive.
Better to go into a store but my local branch closed.
Previously happy to buy in person. Will not order online again.
Await refund

We recently visited the Hotter Shoes Aberdeen while on holiday and bought some shoes and sandals. Unfortunately, the stitching on the sandals came away within two weeks. ​Despite the fact that I live all the way in Worcester and my local store has closed, Kurt dealt with the issue quickly, efficiently, and professionally. He went out of his way to arrange a duplicate receipt and coordinated with another store to help me get a replacement.​He went above and beyond to make a potentially stressful situation incredibly easy. Brilliant customer service, thank you, Kurt!

Ive worn Hotter for years. Their shoes arent cheap but have been worth it in the past. In fact I rely on their shoes but sadly im going to have to find another wide fitting supplier. I wear shake shoes and ordered a pair on offer to replace my current ones. The cross mary Jane straps are 3 plaits smaller than my current ones. Not only that but they actually differ between the two new shoes one being half an inch shorter trouble is its shorter on my wider foot so it wont fasten. I think quality control has been pared to the bone, if it exists at all. Sadly im going to have to find a store to return them. That's the last time I order from hotter online. After so many years as a loyal customer I really feel saddened that yet another company has cut too many corners to save and profit.

Update. Hotter took immediate ownership of this when I contacted customer services. They accepted return by post immediately and fully refunded as soon as they were posted. Very impressed. They tell me the shortening of the strap was made after customer consultation/feedback. Not convinced about that one sounds far more like cost cutting. I for one wont be able to buy this type again sadly.

The shoes fell apart the first time I wore them....the heel fell off!

Then when I told Hotter they got all contractual on me. I was just trying to be helpful!

Won't try that again :(