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Hot Rox UK Reviews 6,334

•
TrustScore 5 out of 5

4.9

Musical Instrument Store
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Review summary

Created with AI, based on recent reviews

Looking at 375 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who provide valuable advice on product selection. The company is noted for its extensive selection of high-quality products, including hard-to-find items, offered at competitive prices. Reviewers frequently mention fast and reliable delivery, with products arriving well-packaged and as described. However, some customers experienced issues with delivery, with one person reporting not receiving their package after almost a month. Additionally, a few reviewers noted that products advertised as 'matched' were not accurately matched upon testing.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, selection, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and... See more

Price

People report positive experiences with price, consistently finding good and competitive pricing for... See more

Quality

Customers consistently report positive experiences with product quality, frequently highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a Cort CR300 Delux after seeing so many positive reviews about it ...I got the feeling it was maybe more intended for the Far East market as not many UK suppliers had it in stock and those th... See more

Rated 5 out of 5 stars

I don't have enough good things to say about these Valves. I have a Marshall Origin 20 Head, I was finding it hard to like it . A last resort, I decided to try a pair of JJ-6CA7's power valves to rep... See more

Rated 5 out of 5 stars

Excellent service Hot Rox UK Requested advice on tube selection for 6922 valve replacement on integrated amp. Toni from Hot Rox UK advised Genalex Gold Lion 6922 for my Valve Audio amp. Ordering was... See more

Rated 5 out of 5 stars

Fast delivery as usual. I've used Hot Rox many times as they have items I need that aren't available anywhere else in the UK and they offer them at a good price with a good website with clear informa... See more

Company details

  1. Musical Instrument Store
  2. Guitar Store
  3. Hi-fi shop
  4. Hobby Store

Written by the company

We aim to be very efficient and offer tour support to high profile bands and musicians around the World. We are a forerunner in supplying Boutique Fx Pedals, High Grade Matched Valves of all types. Hot Rox at your Service

Free Shipping on most products

Fast Dispatch

14 Day return on Mail Order sales

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent price and customer service

Price was already cheapest around so placed an order on the website, only to then found there was a 12% discount. I placed a second order saving £30 and then requested cancellation of the first order. This was processed very quickly and with no quibbles. Item arrived the following day.

15 December 2025
Rated 5 out of 5 stars

Great company to deal with

Ordered a speaker for my amp. Next day I was called to say was out of stock and probably be 4 weeks wait and if I wanted I could have an upgrade for a very small amount. I said yes and was delivered very quickly. The upgrade would have cost me maybe £20 and I paid a 1/3 of that.
Good service, Easy to use, reliable, what’s not to love

15 December 2025
Rated 5 out of 5 stars

Great prices

Unbeatable prices when they have a sale on. Only found them a couple of months ago and have already bought from them 3 times. I look forward to my next purchase from them 😁

1 December 2025
Rated 5 out of 5 stars

Amazing store

Amazing store with great selection of gear that cannot be found elsewhere and great prices as well!

3 November 2025

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