hotline.co.uk Reviews 

3,073
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy and efficient ordering process, from website use to proofing. Many highlight the high quality of products received, noting that items match visual proofs and designs are produced to a high standard. The service is frequently described as excellent, with quick responses, helpful staff, effective communication, and speedy, on-time delivery. However, some customers experienced issues with delivery, including items not arriving on time, tracking difficulties, or incorrect package delivery. A few also mentioned that communication or problem-solving for these issues could be slow or challenging.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great quality and value for... See more

Service

Consumers find service to be positive, consistently describing it as excellent, fast, efficient, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the high... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

your web site is easy to navigate, the sample artwork supplied was wrappid. placing the order was straight ford and all your responses have been very fast and positive. Great service

Company replied

Rated 5 out of 5 stars

Positive experience so far. Just submitted a request for an Oyster card mockup. The visual proof looks great and arrived promptly after my request. I’ve paid for a sample to be sent to me and it wi... See more

Company replied

Rated 5 out of 5 stars

Ease of use of their website, proofing and ordering. Haven't received the products yet so can't comment on this part of the process but I'm confident on my experience so for that there will be no issu... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Really quick turn around on design and delivery. Will definately us them again and would recommend them for anyone else wanting promotional items.

Company replied


Company details

  1. Promotional Item Store

Written by the company

At hotline.co.uk, we make it easy for businesses to order branded promotional products and custom merchandise online. From printed pens and tote bags to branded clothing, drinkware and event giveaways, everything we offer is designed to be simple to buy and easy to reorder. We do things a little differently to traditional promotional merchandise suppliers. Instead of long email chains, quotes and uncertainty, you can see your logo on a product before you buy with our free 20 minute Visual Proof™. This gives you a clear, accurate preview so you know exactly what your branded merchandise will look like before placing an order and paying. Our website is built for straightforward online ordering, with clear pricing, fast turnaround times and no hidden steps. You can request a visual, make changes quickly with our team of expert in-house designers and place your order in just a few clicks. Once ordered, everything is tracked in your account, making repeat orders simple and efficient. Behind the scenes, every design is checked by our experienced studio team to ensure your logo looks its best on the chosen product. Our UK based customer support team is always on hand if you need help at any stage. We work with businesses of all sizes across the UK, helping them create high quality promotional products for events, marketing campaigns, staff onboarding and everyday brand awareness. Whether you are ordering branded pens, printed tote bags or custom clothing, our focus is on making the whole process smooth, fast and reliable from start to finish.

Why choose hotline.co.uk?

Written by the company

See it before you buy
With our free 20 minute Visual Proof™, you can see your logo on the product before you place an order. No guesswork, no long email chains. Just a clear, accurate preview so you know exactly what your branded merchandise will look like.
Effortless online ordering
Our website is built to make ordering promotional products straightforward. Clear pricing, fast turnaround times and everything managed in your online account. You can request a visual, make changes and place your order in just a few clicks.
Quality you can rely on
From first proof to final delivery, everything is handled with care. Our in house team ensures your design looks right and your branded products arrive exactly as expected, on time and ready to use.

Our Be Sure Guarantee

Order with confidence

Order with confidence
Every order is backed by our 'Be Sure Guarantee'. Your branded merchandise will arrive exactly as approved in your Visual Proof™. If it doesn’t, we’ll replace or refund your order. We’ll also deliver on or before your agreed deadline, so your products arrive when you need them. With our Price Match Promise, you can be confident you’re getting great value without compromising on quality. If you find the same product cheaper elsewhere before you order, we’ll match the price.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(3,073)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great website

A great website, love the fact that you can see your design before you buy and commit. This was a huge help when asking for budget holders permission on spends.
There was going to be a later delivery on a table cloth we ordered for an event, but this came just in time and lookedamazing on the day.

1 March 2024
Rated 5 out of 5 stars

great company

I am clueless when it comes to anythign Graphic design they made its so easy to order and offered great prices- sending the proofs were quick and easy

18 March 2024
Rated 5 out of 5 stars

Very professional service

Website is super easy to navigate and find products. The design team were efficient and responsive to the changes we requested to the branding. Currently awaiting delivery of goods but very professional service so far.

13 March 2024
Rated 5 out of 5 stars

Value for Money

Very simple to get quotes and place an order. Very good value for money and no pushy follow up calls once i had enquired.

12 March 2024

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