Positive experience so far. Just submitted a request for an Oyster card mockup. The visual proof looks great and arrived promptly after my request. I’ve paid for a sample to be sent to me and it wi... See more
Company replied
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Review summary
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Ease of use of their website, proofing and ordering. Haven't received the products yet so can't comment on this part of the process but I'm confident on my experience so for that there will be no issu... See more
Company replied
your web site is easy to navigate, the sample artwork supplied was wrappid. placing the order was straight ford and all your responses have been very fast and positive. Great service
Company replied
We ordered penciled with our brand on it and the communication was great from the mock up until the delivery. The communication process was very clear and the good arrived on time and as expected. I h... See more
Company replied
Company details
Written by the company
At hotline.co.uk, we make it easy for businesses to order branded promotional products and custom merchandise online. From printed pens and tote bags to branded clothing, drinkware and event giveaways, everything we offer is designed to be simple to buy and easy to reorder. We do things a little differently to traditional promotional merchandise suppliers. Instead of long email chains, quotes and uncertainty, you can see your logo on a product before you buy with our free 20 minute Visual Proof™. This gives you a clear, accurate preview so you know exactly what your branded merchandise will look like before placing an order and paying. Our website is built for straightforward online ordering, with clear pricing, fast turnaround times and no hidden steps. You can request a visual, make changes quickly with our team of expert in-house designers and place your order in just a few clicks. Once ordered, everything is tracked in your account, making repeat orders simple and efficient. Behind the scenes, every design is checked by our experienced studio team to ensure your logo looks its best on the chosen product. Our UK based customer support team is always on hand if you need help at any stage. We work with businesses of all sizes across the UK, helping them create high quality promotional products for events, marketing campaigns, staff onboarding and everyday brand awareness. Whether you are ordering branded pens, printed tote bags or custom clothing, our focus is on making the whole process smooth, fast and reliable from start to finish.
Why choose hotline.co.uk?
Written by the company
- See it before you buy
- With our free 20 minute Visual Proof™, you can see your logo on the product before you place an order. No guesswork, no long email chains. Just a clear, accurate preview so you know exactly what your branded merchandise will look like.
- Effortless online ordering
- Our website is built to make ordering promotional products straightforward. Clear pricing, fast turnaround times and everything managed in your online account. You can request a visual, make changes and place your order in just a few clicks.
- Quality you can rely on
- From first proof to final delivery, everything is handled with care. Our in house team ensures your design looks right and your branded products arrive exactly as expected, on time and ready to use.
Our Be Sure Guarantee
Order with confidence
Every order is backed by our 'Be Sure Guarantee'.
Your branded merchandise will arrive exactly as approved in your Visual Proof™. If it doesn’t, we’ll replace or refund your order.
We’ll also deliver on or before your agreed deadline, so your products arrive when you need them.
With our Price Match Promise, you can be confident you’re getting great value without compromising on quality. If you find the same product cheaper elsewhere before you order, we’ll match the price.
Contact info
Copper Beech House, Ringwood Road, Bransgore, BH23 8AD, Christchurch, United Kingdom
- team@hotline.co.uk
- www.hotline.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Cups as described and looked good with…
Cups as described and looked good with our logo. The whole process went smoothly.
27 February 2024
great company
I am clueless when it comes to anythign Graphic design they made its so easy to order and offered great prices- sending the proofs were quick and easy
18 March 2024
Very professional service
Website is super easy to navigate and find products. The design team were efficient and responsive to the changes we requested to the branding. Currently awaiting delivery of goods but very professional service so far.
13 March 2024
The company took the time to send me…
The company took the time to send me several designs to look at and were helpful in making the amendments i requested with no hesitation
13 March 2024
Value for Money
Very simple to get quotes and place an order. Very good value for money and no pushy follow up calls once i had enquired.
12 March 2024
Service was fine and simple
Ordered some balls for Winsford Good Friday event - ordering process was ok and awaiting delivery.
11 March 2024
Was considering buying 300 caps and…
Was considering buying 300 caps and asked for a sample. Got a time consuming reply instead of a straight answer so I am purchasing elsewhere
16 February 2024
Reply from hotline.co.uk
Dear Giulia,
Thank you for taking the time to review our products. We appreciate your feedback.
I notice the reference number you quoted relates to your recent lanyard purchase however, regarding your inquiry about the caps. We are unable to provide a price estimate until we have more specific details regarding your desired design or the type of cap you wish for us to quote on. With just a few clicks, we can swiftly provide you with a comprehensive, all-inclusive price within 20 minutes. Please don't hesitate to provide us with further details so that we may assist you promptly and efficiently in the future.
Thank you once again for your feedback and we look forward to the opportunity to work together in the future.
Kind regards,
Jeremy Sims
Head of Operations
Mugs are really good quality
Mugs are really good quality, they arrived on time. Very professional service!! Very high recommended.
15 February 2024
Business Gift Order
Good communication, speedy service and the slight issue with a couple of items was rectified very quickly. would use again.
15 February 2024
Very impressed by the attention paid to…
Very impressed by the attention paid to my order and ensuring a prompt delivery. Very professional.
6 March 2024
Excellent service
Excellent, efficient service for ordering and delivery. Very good customer service.
28 February 2024
Thank you!
Great advice, patience, artwork, sales and customer service.
Would highly recommend.
5 March 2024
So Easy to Work With
Easy to get a quote and see how the items would look with our artwork before making an order. We made multiple changes to our artwork using the automatic online system for viewing how the item would look before deciding which looked best.
Compared to other suppliers of printed items, this was by far the easiest to deal with.
Communication for the printing and delivery was good.
I would definitely use Hotline again for custom printed items.
13 February 2024
Fantastic support from Jake and team, and great sun ray bamboo sunglasses
Ordered some sunglasses with our company logo for an event. I made a mistake and the glasses wouldn't have arrived in time.... However the support team (especially the manager Jake) were fantastic, responded incredibly fast, and worked with production to make sure they did, with time to spare.
The sun ray bamboo sunglasses themselves were a massive hit at the event. Much better quality than I expected and they'll get genuine use!
12 February 2024
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