The support chat service is fantastic. First line tech support are knowledgeable and super helpful. i manage my own vps but but from time to time staff have been able to steer me towards succesfully t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Hosting UK over 6 years and they host at least 8 of my websites. What stands above all others in this field that I have used before is their customer support. Their responses are us... See more
Transferred over 2 websites and a load of email addresses from 2 different hosts to Hosting UK. It went smoothly and we are saving a vast amount of money, simple and efficient service from all concer... See more
Company replied
My business has been using HostinkUK for at least 20 years. They are very reliable and offer a great cost-effective service. I'd been having an issue with my email. Customer services guided me - a cl... See more
Company details
About Hosting UK
Written by the company
Hosting UK - Web Hosting - Domain Names - Email and Dedicated Servers - all in the UK -
For our description - we will let one of our customers describe what we do....
"Previously, I was with a different provider and every time I had anything vaguely non-standard they couldn't help and weren't interested when I discovered issues with their system. I've been with Hosting UK now for a great many years and the complete opposite is true of HostingUK. Their systems have worked with everything I've thrown at them and on the rare occasion I need help they solve the issue straight away."
Contact info
Unit 24, Ffordd Richard Davies, St Asaph Business Park, LL17 0LJ, St Asaph, United Kingdom
- 01745 586070
- sales@hostinguk.net
- www.hostinguk.net
4.8
Excellent
2K reviews
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always get rapid and helpful service
Always get rapid and helpful service. Much better support than any other domain host I have used.
1 May 2026
Unprompted review
Reply from Hosting UK
Thank you for your feedback. We are pleased to hear that you consistently receive rapid, helpful support from our team. Knowing that our service stands out compared to other providers you’ve used truly means a lot to us.
Thanks again for choosing HostingUK.
Fast response and helpful online team…
Fast response and helpful online team supporting
1 May 2026
Unprompted review
Reply from Hosting UK
Thank you for your feedback. We are pleased to hear that you consistently receive fast and helpful support from our team
Shane was great help
Shane was great help, he helped with very well and i am grateful for it
30 April 2026
Unprompted review
Reply from Hosting UK
Thank you for your review. We are pleased to hear that Shane was able to help you and that you’re happy with the support you received. I’ll be sure to pass your kind words on to him.
Thanks again for choosing HostingUK
Tech support
Once I remembered how to ask for support the process was very simple and Hosting resolved my query within one hour.
28 April 2026
Unprompted review
Reply from Hosting UK
Thank you for your feedback. We’re glad to hear that once you reached our support team, the process was straightforward and your query was resolved so quickly. Providing fast and efficient help is something we really focus on.
Thanks again for choosing HostingUK.
Excellent fast, effective support from Hosting UK
Contacted Technical Support because my domains were down (no emails, no website). Received a response in less than 15 minutes to confirm the issue was due to a protective firewall block after several failed email account login attempts. Technical Support unblocked the server and offered guidance around email account checks for me to carry out. Very impressed yet again by the excellent fast, effective support from Hosting UK.
27 April 2026
Unprompted review
Reply from Hosting UK
Thank you for taking the time to leave a review. We’re sorry for the disruption you experienced, but we’re pleased our Technical Support team was able to respond so quickly.
It’s also great to hear that the guidance provided around email account checks was helpful. Protecting our customers’ services while resolving issues swiftly is a top priority for us.
Thank you once again for your continued trust in Hosting UK we really appreciate your kind words.
Clearly regaining access to Mail etc.
Clearly regaining access to Mail etc. on a new device was the number one issue.
I actually learned a few things during the process!
Remember to be patient as instructions, testing, changes etc. are carried out. Not every fix is instant!
25 April 2026
Unprompted review
Reply from Hosting UK
Glad we could help and thanks for the review and continued business.
Twenty Plus years of excellence
Year after year, support is friendly, fast and accurate. This is a gold-star experience. I have used Hosting UK for more than 20 years now.
18 April 2026
Unprompted review
Reply from Hosting UK
Thank you for such a wonderful review and for your incredible loyalty over the past 20+ years. Hearing that our support continues to be friendly, fast, and accurate year after year truly means a great deal to us.
We’re proud to have supported you for so long and really appreciate your continued trust in Hosting UK.
Polite and patient with me as a novice
16 April 2026
Unprompted review
Reply from Hosting UK
Thank you for your kind review. We’re really glad to hear that our team was polite and patient and able to support you as you got up to speed. Making things clear and approachable for everyone is very important to us.
Thanks again for choosing Hosting UK.
Easy and efficient
Efficient, quick in response and always at the end of the phone. I spoke with Peter who is in the sales department initially and he knew who I needed to be talking to with regard to transferring my email hosting over within Hosting Uk as well as checking in every step of the way during the process.
Sean in the technical department was incredible at problem solving and was very consistent and clear within the proposed solutions as well as always replying to my technical questions in very good time with exact information to successfully transfer my email hosting over! Great team and service!
1 April 2026
Unprompted review
Reply from Hosting UK
Thank you very much for taking the time to share feedback. We’re happy to hear that your experience was efficient and that our team was always easy to reach throughout the process.
It’s great to know that Peter was able to guide you to the right contact from the outset and stay involved at each step, and that Sean provided clear, consistent, and timely technical support to ensure a smooth email hosting transfer. We’ll be sure to pass your kind words on to both of them.
Thank you again for choosing HostingUK
Down for 8 hours, poor redundancy and recovery
We have an important site with Hosting UK which is essential for the running of our company. Hosting UK servers have been down since 9.08 this morning and came back online at 17.01. That is a full day of productivity lost for around 25 members of our team. This will result in significant costs to our business and we will of course be moving our sites away from this company. Clearly Hosting UK’s redundancy and recovery systems are not good enough. No answers minimal comms, not a good outfit if you rely on your websites.
8 April 2026
Unprompted review
Reply from Hosting UK
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the disruption experienced yesterday.
We fully recognise the severity of the outage and the impact it has had on your team and business operations. An interruption of this length is not the level of service we aim to provide, particularly for business‑critical platforms, and we understand your frustration.
The incident is currently under full internal review, including our redundancy, recovery processes, and communication handling.
If you are open to it, we would welcome the opportunity to arrange a call to discuss any questions you may have, and outline the steps we are taking as a result of this incident.
Please let us know a convenient time, and we will make ourselves available.
Philip
Head of Sales and Care
HUK have always got your back
7 April 2026
Unprompted review
Always great customer support
Always great customer support, even over Easter weekend. Reliable service and helpful staff with decent prices. Been with them for over two decades.
5 April 2026
Unprompted review
The team gave me a comprehensive…
The team gave me a comprehensive solution to my problem.
Every step brought a sense of customer support, professionally delivered with a more than satisfactory outcome.
This company made sure that the ticket issued was problem free before closing.
As a counselling professional I have to add, this has built a level of trust in their service and as such I am happy to leave a positive review.
25 March 2026
Unprompted review
Fast and efficient service as usual
Fast and efficient service as usual, even on an Easter Bank Holiday weekend! All UK based support by email, phone and Web.
I've been with these guys for years after poor support from a US based company. They really can't be beaten.
4 April 2026
Unprompted review
Settings up RDP Safely on Windows Server
Hosting UK support staff provided a comprehensive explanation of why this needed to be done, allowing me to secure my server properly.
2 April 2026
Unprompted review
Quick, efficient and friendly
As a complete idiot when it comes to anything IT/email related I was relieved to be assisted by two incredibly helpful people who were patient in guiding me to provide them with the info they needed to diagnose and fix my problem. In the end, the problem was for another provider to fix, but the guys at HostingUK let me know this and gave a recommendation as to what the other provider could check. They were both very pleasant to work with and didn't make me feel any more idiotic.
31 March 2026
Unprompted review
Helpful and supportive
Very helpful and supportive with a domain transfer.
29 March 2026
Unprompted review
Quick and effective help with disk space issue
We recently experienced a critical disk space issue on our server.
The support team assisted with cleaning up mail storage and old log files, which helped free up a significant amount of space and stabilize the system.
Communication was clear, and the requested actions were completed as instructed.
Overall, a positive experience in resolving this specific issue.
25 March 2026
Unprompted review
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