Hosting UK Reviews 2,247

When our websites were hosted on simple servers, the hosting was exceptional. It was extremely reliable.

Since they were acquired by Hosting UK (owned by easyspace) we have experienced numerous issues. As a web developer we have multiple accounts on their Iridonia3 and Prometheus servers and also host our own servers elsewhere.

For several months we have been experiencing significant outages on their main Iridonia3 server.

I have been dealing with technical support and customer care but the experience has been unsatisfactory. We have had a ticket opened which was escalated because we can see other customers on the server and they can see us. Additionally, all the resources on the server are being depleted and our website is running very slowly or is offline.

We spent two days troubleshooting the issue ourselves and provided a comprehensive forensic analysis and the necessary steps to resolve it.

Our technical support ticket was escalated to senior engineers after we reported it 32 hours ago but it has yet to be addressed.

We are paying a substantial amount for hosting and additional resource upgrades, yet it appears that the company is not delivering on its promises. It is unfortunate that there is no independent body to monitor such practices.

The support staff are brilliant and have helped me many times and they always find the answer to my problems

Shane was a great help on helping me connect my outlook to my email addresses

I’ve been with this host for 7 years now and they’ve always been excellent. Support is great, the service uptime has been amazing. Highly recommended.

Dani was very patient and helpful and a super chill guy.

Great team. As someone who knows very little about technology; to get set up with website design and hosting through Hosting UK was not an easy task for me, but after numerous customer service chats, I got there in the end. 4 stars as it took a while and I had to speak to numerous people online to get the support needed, but everyone was always pleasant and quick to reply.
It is all sorted now and I'm happy with the result

Great hosting provider with good responsive support when needed.

I don't think I will ever leave, always helpful, very quick support.

Hosting UK have hosted my personal e-mail for over 10 years now and I've rarely had a problem with it unlike the numerous other large providers I used before. Everything seems to just work and their support text chat is pretty good too. What is not to like?

They resolved a problem with my one of my email addresses efficiently,

Throughout their communication was good and much appreciated as the email issue wasn't straightforward

brilliant company to deal with. any issues, usually brought about by myself, have been rapidly and efficiently dealt with. very friendly.

We’ve been working with Hosting UK for a number of years across multiple client projects, and overall the support has been solid.

Most recently, Sean helped us resolve a Microsoft 365 Global Admin and MFA access issue. He responded quickly, provided clear instructions, and ensured we regained full tenant-level control without unnecessary back-and-forth.

Email and hosting setups can get complicated, especially when dealing with Azure AD, MFA and tenant permissions, but Sean handled it calmly and professionally.

Support like that makes a real difference when you’re managing multiple live websites and email systems.

Thanks again.

Moved a hosting/website from another provider and took advantage of Hosting UK's free migration service which went very smoothly. Some easily understood instructions on what I had to do at my end once they had moved things, all done and dusted quickly with hardly any site downtime. Good price too.

The Hosting UK team have been really helpful. Thank you all very much.

Our Website went offline on a Sunday.
I raised the issue during the afternoon and it was responded and rectified during that evening.

Great service and fast response - they went above my expectations and resolved the issue really fast

Hosting went beyond, helping me with problems at my end that were not a consequence of their service

Friendly people & fast response. Solved issues with full explanation to help future changes

Excellent tech support. Restored an accidentally deleted website in a couple of hours. Outstanding.

I had some issues setting up mail hosting that weren't critical but i got a good and timely response from the tech support team and my problems were quickly resolved with their helpful and friendly service