Hopkins Reviews 

20
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I contacted Jordan when I received the company letter stating they were now providing fuel as our previous place had been sold. When I checked on our last auto delivery with the old company, I saw it... See more

Rated 2 out of 5 stars

If your machine broke down and it heavily effects your business these people do not care. Customer service is absolutely horrible, even the way they talk with you on the phone is unacceptable. They wi... See more

Rated 5 out of 5 stars

Hopkins RGM Leeds great company,.. we brought a new range from them using it in our shop - NEW HIGH EFFICIENCY FRYING RANGE & BUILT IN TRIPLE FILTRATION, good quality, definately worth the money , We... See more

Rated 5 out of 5 stars

Graham and friend were brilliant when they fitted our pre existing stove that hadn't been fitted properly by someone else into the correct place and made it look fantastic. They worked quickly and eff... See more

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4.0

Great

TrustScore 4 out of 5

20 reviews

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4.0

All reviews

(20)

1 review in the last 12 months

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Rated 5 out of 5 stars

Polite and prompt service

I contacted Jordan when I received the company letter stating they were now providing fuel as our previous place had been sold. When I checked on our last auto delivery with the old company, I saw it had been over three months. I called Hopkins immediately and Jordan was great. She scheduled us for the next day and by lunchtime the tank was full! Thank you for prompt service and getting us on auto delivery with Hopkins.

9 December 2025
Unprompted review
Rated 2 out of 5 stars

Horrible Customer Service

If your machine broke down and it heavily effects your business these people do not care. Customer service is absolutely horrible, even the way they talk with you on the phone is unacceptable. They will charge you crazy amounts of money for call out charges and wont even keep you updated with what's going on, when the engineer will come down. I really don't like relying on this company as it is so crazy expensive for maintenance and service and yet still very poor customer service.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Graham and friend were brilliant when…

Graham and friend were brilliant when they fitted our pre existing stove that hadn't been fitted properly by someone else into the correct place and made it look fantastic. They worked quickly and efficiently and there quote was half the amount from someone else.

16 April 2024
Unprompted review
Rated 5 out of 5 stars

In the competitive market of frying…

In the competitive market of frying ranges, finding a reliable and efficient product is crucial for businesses in the food industry. This essay aims to highlight the exceptional qualities of Hopkins Leeds, a company that offers a frying range that is both efficient and reliable. With a dedicated team and a commitment to customer satisfaction, Hopkins Leeds stands out as a trustworthy choice for businesses seeking a high-quality frying range.

This essay serves as a recommendation for Hopkins Leeds, a company that provides excellent frying ranges. By examining the company's commitment to efficiency, reliability, and customer satisfaction, it becomes evident that Hopkins Leeds is a reliable choice for businesses in need of a top-notch frying range.

1. Efficiency:
Hopkins Leeds prides itself on offering frying ranges that are highly efficient. Their products are designed to optimize energy usage, resulting in lower operating costs for businesses. For example, their frying ranges are equipped with advanced heat distribution technology, ensuring even cooking and reducing cooking times. This efficiency not only saves time but also contributes to cost savings for businesses in the long run.

2. Reliability:
One of the key factors that sets Hopkins Leeds apart is the reliability of their frying ranges. The company is known for using high-quality materials and employing rigorous quality control measures during the manufacturing process. This attention to detail ensures that their frying ranges are built to last, with minimal maintenance requirements. Businesses can rely on Hopkins Leeds' frying ranges to consistently deliver excellent cooking results, even during peak hours of operation.

3. Customer Satisfaction:
Hopkins Leeds places a strong emphasis on customer satisfaction. Their dedicated team is committed to providing exceptional service and support to their customers. Whether it is assisting with product selection, offering guidance on installation, or providing after-sales support, Hopkins Leeds goes the extra mile to ensure that their customers are satisfied. This commitment to customer satisfaction is reflected in the positive reviews and testimonials from businesses that have chosen Hopkins Leeds as their frying range provider.
In conclusion, Hopkins Leeds is a company that offers a frying range that is both efficient and reliable. With a focus on efficiency, reliability, and customer satisfaction, Hopkins Leeds stands out as a trustworthy choice for businesses in need of a high-quality frying range. Their commitment to excellence, combined with a dedicated team, ensures that businesses can rely on Hopkins Leeds to meet their frying needs effectively. When considering a frying range, Hopkins Leeds should be a top contender for businesses seeking a reliable and efficient solution. Hopkins on 01132577934

28 August 2023
Unprompted review
Rated 5 out of 5 stars

Hopkins RGM Leeds great company,.

Hopkins RGM Leeds great company,.. we brought a new range from them using it in our shop - NEW HIGH EFFICIENCY FRYING RANGE & BUILT IN TRIPLE FILTRATION, good quality, definately worth the money , We really love this new range, it's kind of helping us to reinvent the way of frying. Both the company and the staffs gave US excellent service and wonderful product, highly recomended

21 August 2021
Unprompted review
Rated 5 out of 5 stars

Alconbury Weald side

Alconbury Weald side , service from Ann Wilson is perfect I can buy house from Ann seven days a week end Hopkins homes are number one, from plot 61 alconbury Weald

20 April 2019
Unprompted review
Rated 1 out of 5 stars

Spent over 20k to get such ALWAYS disappointed horrible experience

Being placed a large order with hopkins over 20,000 GBP, hopefully when anything goes wrong, always have someone to talk, but I am wrong. Being issued wrong must pay bill by "their supplier" for over 1k, they have same story ,come in and said yes it is their faluty, will cover but turned back with a fause document or whatever ask us to pay, and not fair at all, been placed orders with other company each time anything goes wrong always been on site to correct it.
Just give you a sample you can under how awful the customer from this company, We bought a Sharp microwave over 600 pounds and under 3 years guarantee, the control button not working so the whole unit cant work, reported, engineer come and said the button needs to be changed, and should be working, and we double confirm the him everything is covered and will come back in 3 days when he had parts, after his left, comes with a false paper work and copy our signature said the microwave door damaged by us and that caused the problem, and it is out of guarantee, which is not fair at all, the door not damage only have a black burnt point and never effect its working, as this happened half year ago, and we always can use microwave normal until we can't turn on the button to show minutes, the Sharp company together with Hopkins issue us a bill over 600 pounds which we could buy a one and left some money!
And threaten us if we don't pay they won't come back, of course we are not accept that, and comes with another 130 pounds bill which INCLUDING 20 POUNDS THEIR ADMIN FEE, lol. and force us to pay again, we pay Hopkins to buy so many equipments and none of them been repaired or serviced well during past over 1 year, and really a shame to choose this kind of company and if you want a easy and smooth life stay away from them please.
We spent over 20k learnt this lesson, I don't want anyone to pay the same tuition for the horrible experience again!
Never touch this company please.

21 August 2018
Unprompted review
Rated 4 out of 5 stars

great product

disappointed with how long it took to deliver but when it arrived it was worth the wait the product was all it said it would be and more thank you

15 March 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have used Hopkins on several occasions now and have always found the staff to be very helpful. Would highly recommend.

14 March 2012
Unprompted review
Rated 1 out of 5 stars

rubbish

bought a coffee machine on their proffessional site for professional use,it is totally useless for professional use, they would not allow return as it had been used and as i was using it in a restaurant? the coffee is never warm enough despite cup warming etc, very very often it doesnt grind enough coffee and is very very weak, etc, the lady told me what did i expect for only a few hundred pounds? i was needing replacement of few professional appliances but wouldnt touch them again after their customer care or lack of it

16 February 2012
Unprompted review
Hopkins logo

Reply from Hopkins

At Hopkins we have a range of machines from light duty to heavy duty professional use. This machine was clearly described by Parry Catering Equipment as for light duty use. Should any customers require advice before purchase of any equipment Hopkins sales staff is happy to assist in any way possible. In this instance the manufacturers of the coffee machine rang the customer to assist in operating the machine, unfortunately this help was refused.

Rated 4 out of 5 stars

good service, expensive delivery

Good quality part, but feel there could be a choice on delivery. expensive for such a small item

16 February 2012
Unprompted review
Hopkins logo

Reply from Hopkins

Delivery charges are for next day delivery by courier. We have listened to our customers and their concerns for equipment ‘down time’ and urgency to receive the parts they have ordered - therefore we use the quickest and most reliable delivery service we can to dispatch spare parts to our clients. We have found Royal Mail to be very unpredictable with many items going missing, even when using their Recorded Delivery service.

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