Honey Birdette Reviews 

I had trouble with an order - the thong I ordered was sent seperately through a company called StarTrak and never arrived. On my tracking information it was just sitting with StarTrack.
So I contacted customer support at Honey Birdette and spoke with a Maya who was very apologetic and emailed me with updates on their end. They couldn't get in contact with StarTrack so ended up sending me a new thong. They obviously had to do some investigating on their end but within a week of me sending my original email, I was sent a new thong.

I really appreciate the timely response to sort out the issue and that they sent me a new one directly from their warehouse no more dealing with StarTrack haha! Maya was lovely to speak with and was very understanding about my frustration. It was really nice to feel like I was talking with a genuine person who cared about my experience and wanted to make it better because they ACTUALLY care about their customers.
I was obviously fustrated at the fact the thong didn't arrive with the other products I ordered, and Maya was very validating and understanding of my experience. I LOVE Honey Birdette and have always had such great experiences online and in store, but this situation has just made me love the brand even more because you always see what a brand stands for MOST when you have an issue with them. Thanks so much team! And massive thanks to Maya xxx

My boyfriend and I have been loyal HB customers for a long time. He consistently spends a significant amount at HB for me, especially on special occasions and events.

Recently, he purchased two final-sale items in my usual sizes. Unfortunately, neither of them fits properly. I contacted HB to request an exchange or store credit, but my request was declined.

While I understand the final-sale policy, we believe that as loyal customers who have spent considerably with HB, a level of flexibility and goodwill should be offered in situations like this. It’s disappointing to be left with items that cannot be worn despite our ongoing support of the brand.

I’d appreciate it if you could escalate this matter to a manager for review.
I don’t do anymore business with HB
You lose me.
Anna was great but Dianelie and Kayla no
I would give them 0 star if I could

Maya at the online customer service is a gem!

Thank you for saving me money and helping me! I really appreciate her!

I made a mistake when ordering and popped in my old address. I quickly emailed the company to try and ammend this, I really appreciated that the company sends an automated reminder to add the order number. I had sent the email fairly late at night and I heard back from them first thing in the morning saying that they are going to try and fix it and not even an hour later I heard from Danielle that my order had been fixed. I am so grateful to Danielle and the company for helping me out, and getting back to me so so fast! I have never been put at ease faster and it makes me 100% more sure that I will be ordering from here again! Thank you Dani and Team, you are amazing!!!!

Quality dropped massively. They sell cheap items and the designs are not good anymore. I was buying a lot from them before but now it is over unfortunately.

Ordered 3 items from Honey Birdette. No padding i so the items were haphazardly in a plastic bag and a tossed in the larger shipping box, rather than in the original duster bags etc. Returned the items a day later...subsequently got an email from the HB that the returned items were processed. A week later received the items back at my home and had no idea why (no communication or info in the box). After several email and intense research HB notified me that "after carefully reviewing your items, we noticed that the items do not meet their return requirements, as it is showing signs of wear. Regretfully, this means the items will be returned back to me."

I swear I did not wear or try any of items and will dispute with my bank card and MOST OF ALL...NEVER BUY Honey Birdette AGAIN!!

Customers please be aware of this scam....

I've purchased 5 sets from honey birdette but what i like to repurchase are their stockings. I've had a set for 4 years. When I went into their Cairns store as I was on holiday, I purchased 4 sets. Unfortunately, when first putting on 2 of the 4 sets, both got holes as I was putting them on. I reached out to customer service and they told me I needed to go in store. Unfortunately, a store is an hour away and it is not possible. Compared my old set to my new and the new def feels either cheap or perhaps really old stock. Unhappy with outcome.

Amazing support!
I got the sizing wrong on a relatively large order for my wife during their big end of season sale, and didn't find out until the whole package arrived. Support helped return or replace my entire order, nearly immediately, including shipping. They were patient and worked with me on exact size replacements for this complex order, and we ended up getting (most) of what we had originally requested. Very pleasant experience and we love all of the pieces. The quality was very high and I hope we get many evenings out of these sets of beautiful lingirie.

Thank you Danielle & team for making this customer-friendly!!

Parcel went missing had a huge stressful day fighting AUS Post finally contact Honey Birdette not expecting anything and omg I cried they sent me a replacement and was so kind they validated my feelings Maya omg she was an absolute angel so quick and polite and really made my day 1000x better I really love honey birdette but this further reminded me why

the quality of Whitney thongs are terrible!
both thongs i bought have torn in the same place, I contacted HB and sent in photos, however they refuse to admit a fault nor assist with a refund or replacement. I simply had to buy more of the same colour :(
I will not be buying any more.

i have ordered from honey birdette a few times but this will be the last. i ordered latex stockings and they’ve arrived FILTHY. which when i tried to refund a item that too them they said it had a “mark” on so they didn’t refund me so it’s rich coming from them as now my most recent purchase has arrived disgustingly filthy! keeping in mind the item they wouldn’t refund absolutely did not have a mark on it so don’t princess form them if you ever want a refund. the sizing is completely unreliable xs can be extremely big sometimes and fit me at other times. AVOID

Super happy with the online support service I received. Josephine in support was amazing, she quickly fixed an online issue for the best outcome. Thank you so much!!

Do not, under any circumstance, order from this company. I ordered a bra and a matching pair of panties, but I had to return them because the bra fit so poorly. The company rejected my return without a reason documented in the email. When I pushed for clarification, they sent me five photos showing a bra and panty set that were clearly not the ones I returned. The bra had deodorant stains and heavy wear marks all over it, and the panties had what looked like paint on the fabric. To be clear, none of the photos showed a readable tag, meaning they did not demonstrate that the items photographed were the ones I returned or were even new. Here’s the thing, the panties were never unwrapped. When the bra didn’t fit, I put it back in the plastic, put it into a mail bag along with the panties - which were still wrapped in the original plastic - and shipped them back to the company. They clearly used photos of other items to justify rejecting the return. I submitted a fraud claim to my credit card for the charge. Luckily THAT company is honest.

I've been a customer for years and in turn,know the store staff well.They are an asset to you.Ive 40+ sets of yours, which speaks for itself right :).
Hoping some rewards will come from this, like loyalty scheme. This week got a feeling a new set ....I have a relationship with "Whitney"

I experienced a manufacturing fault with one of my items. I reached out to customer support via the online chat portal and Danielle was extremely helpful. She emailed me following our conversation to request a couple of photos and within 24 hours she had arranged a replacement item to be sent to me without me having to lift a finger. Such great support and definitely shows HB’s care for their customers. Thanks Danielle!

Joshepine was helping me out. She was very Nice and helpful. She had te right ideas and helpt me out with canceling my returns en ordered the right size! 10 out of 10! LOVE HB!!

Customer service – Amazing!
I ordered something for a special occasion, but unfortunately the size was wrong and I did not have time to exchange it through the usual channels. I contacted the customer service team and they helped me within an hour! The correct sizes arrived the very next day, just in time for my date, and I could not be happier. I have never experienced such an attentive customer service team – special thanks to Sasha.

Such an amazing brand with beautiful quality and variety of products! Customer service and an online support is super helpful and quick! Had some questions regarding the purchase and the Customer Representative Josephine helped me hugely! Appreciate you guys and would definitely recommend an instructor online shopping with you!

Just received outstanding service by IT chat assistant Sasha helping me sort out my only 3 days expired gift card. Thank you so much.

I recently became a new custome of this company as a birthday gift for my partner. I am now an ex customer.
2 days ago I purchased a £300 order full price, delivery arrived yesterday.
This morning they have gone into sale and the goods I purchased are now 30% less than the price I paid 2 days ago.
I escalated and was told our policy is no adjustment.
So I am forced to return and repurchase, really poor expeirence, but it gets worse.
I re purchase my order for a lower value and see 1-2 delivery at checkout.
Once I have paid I recieve an email stating that due to being in sale the order will be 3 - 7 business days for delivery. So this company now has over £500 of my money and are not prepared to make any adjustment, any gesture nothing to make my experience better.

Honey birdette is an awful customer service experience and today you lost another customer.