The Home Depot Reviews 

I would give ZERO stars if I could!

I ordered a Ryobi string trimmer on a Monday. Website showed that several of these were in stock locally, and over a thousand were available for next day delivery.

My delivery, according to Home Depot, was 'skipped'.

I called customer service, and was assured I would recieve my trimmer the next day (Wednesday)

After 10 pm on Tuesday, I recieved an email saying my order was CANCELLED and that it would take several days to process my refund back to the card I had chosen to use.

This is akin to bait and switch.
This company will be able to use MY money for however many days, and meanwhile I do not have the items I was PROMISED for next-day delivery.

I ordered a 24” Big Joe Kanado Grill. Woke up the next morning and received an email that they were processing an 18” Kamoda Grill. I went to the Home Depot App and cancelled. I received an email that they had received the cancellation request and that I would receive an email with their decision.
I went to my local Home Depot, showed them where I had ordered the 24”Big Joe July 4 special, they called and was told that I would have to receive it and then stat a return. It was still processing. I went ahead and bought the 24” Big Joe that I had bought the night before, but ordered it delivered to the local store instead of my home.
Just received confirmation that my ‘order’, the 18” could not be cancelled. There is no place in the app for wrong merchandise sent. This is a wake up call for me and any else that I know to not trust even the ‘website’ on Home Depot. I’m 89 years old and will have to try and return a heavy grill and fight exorbitant shipping fees. Already knew to never use their card again, but now to just not buy from them.

July 8th
18” Kamoda Joe out for delivery this morning. I was finally able to talk to a Lady with an Indian accent, explained to her what went on, she recapped what I had told and asked me to verify accuracy, and I did. She proceeded to refund the total amount to my card and cancel delivery.
Wonderful and proficient employee. Thank you.

Store 527 fair avenue san antonio tx
I want to recognize Margarita at Home Depot for her outstanding customer service. Even though it wasn't her department, she immediately stepped in to help me with a smile and a positive attitude. She was kind, patient, knowledgeable, and made sure I found exactly what I needed. It's rare to meet someone who goes above and beyond to help a customer without hesitation. Thank you, Margarita, for your professionalism, dedication, and exceptional service. Home Depot is lucky to have an employee like you! Thank you very much 😀

The Home Depot online service to order anything online is absolutely ridiculous they are turning customers away I'm not going to beg Home Depot to take my money I will go to Amazon you can forget me shopping at Home Depot ever again

 Bought a raised gardening bed for my wife’s birthday. It came in, and I put it together in less than a week. One of the wheels broke after she had planted plants and put soil in the raised garden bed. I filed a claim and the person I spoke to told me that they would replace the garden bed. I told them that it was already put together and that it had flowers in it or plants and they told me to call a number for who supplied the raised garden bed. I’ve tried that three times and all I get is recording they never call me back even though Home Depot said they were replace the garden bed to me. That’s not sufficient when all I need is a wheel. In my opinion, their customer service is terrible. Makes me rethink dealing with Home Depot in the future.

7/13 - well I called the San Diego number that Home Depot gave me again. Got a recording left my name and telephone number. This is the fourth time I’ve called still have never received a phone call back from him. We’ll never buy anything from Home Depot again they are not very customer friendly. 

7/17 - well I’m not sure anything is happening haven’t heard a word. One suggestion I have is never ever deal with Home Depot. I started looking at there ratings and they aren’t very good. Poor would be a better explanation.

7/18

Well another wheel broke today. I guess that’s expected from Home Depot. Still waiting on replacement wheel.

7/25

As usual still no resolution or replacement.

8/1

Go figure, still no resolution

450 dollar return was sent to somone else card number. That’s what I’m being told no one can help me and no one can tell me were my $ is they stole my $

Home Depot online is the worst, I have been trying to return 3 defective items for over two months. The Hub group is a complete disaster. They lie to you and promise they will pick up items and you miss work and they never show. The worst customer service.

Paid Home Depot over $2,400. Waited all day for delivery based on window they provided. They delivers washer/dryer combined unit, but not the base to elevate unit. Did not install or hook up unit. In garage and awaiting resolution: Ken Parker

I went to the website to order a ryobi pruning saw for $69.00, free delivery to my home. Then I remembered I also needed a bag of manure, cost $6.47 under the item it says free delivery. So I added it to my cart, then was being charged $79 delivery fee for adding that one item. I called online customer support to find out why and that was a total waste of my time!!! He did not offer me any help. He told me to go to the store and pick it up, Well WTF why would I want to do that???I told the rep I would just cancel my whole order and go to Lowes! So deleted all of the items in my cart and I am done with this kind of business. Lowes doesn't treat me this way. I am done shopping at this horrible business!!!

Home depot does not care about it's customers, I am reading all of the 1 star reviews and there is never a response from the company!

Bad, bad, bad. Do not use their online order service. My order was delivered to the wrong address. I called the store it came from, and they claimed they "didn't have my building number," which was nonsense. The building number was on the order. This was the Home Depot in West Niles, Illinois. Anyway, at their direction, I called an 800 number for their online order center. The online order center said the only thing they could do was give me a refund; they started a case for me, and generated a case number, but they said I had to call the store back in order to get the refund. I called the store back and had a bad connection with someone, coming from their end. I had to speak at the top of my lungs to explain the situation. They did say they would issue me a refund. I'm crossing my fingers, hoping it comes through. Apparently, the store had discretion over this and could have denied me the refund if it had wanted to. I cannot believe this store couldn't just deliver a replacement product to me. They had plenty in stock, according to the website. What a runaround.

Went in to return an item and was harassed and made a fool of by an employee. Over a simply return

7/1/26 1pm Freeport, NY:
I was shopping outside in plants, 3 racks of mismatched flowers and plants that were on the sales floor. I found several that could be saved. I had to speak with a Mgr about a markdown. I was told they don't give markdown on plants, then why the hell are these racks still on the floor at 1pm. They should've been brought to receiving for the dumpster. Think I'll shop at Lowes!! Very disorganized at this location!!

Ordered online, original date said delivery by 6/30. Then changed to 7/3. 7/4 said the package is at a facility 20 minutes from me but somehow the new deliver date is 7/6??? Ridiculous, never ordering again.

I wish that I had read the reviews before buying something from Home Depot. %80 negative reviews sounds about right. Horrible store. I wanted to cancel an order that hadn't left the warehouse yet but customer service said that I'd have to wait until it was delivered and then I could send it back. Stupid. When you have to have UPS pick up something it means waiting all day by the door because if you don't see them pull up and meet them at the door then you get a notice that says missed you. Even though I had a sign on my door that said I'M HOME. I HAVE A PICKUP. PLEASE KNOCK. The UPS person left a "missed you note". I called Home Depot "customer service" and they were as useless as ever. They also have the dumbest AI possible. I had to call UPS 10 times because their online "artificial intelligence" is beyond useless and infuriating. I bought the item that I returned to Home Depot from Lowe's. Lowe's is a much better store than Home Depot.

Store associates were a great benefit to my visit. Searching for few items, they were right on the money directing me to the correct location. Kudos to Milton from the egg Harbor TWP location in NJ.

Laiba my sales clerk went out of her way to get a product for me. I was so impressed that she went above and beyond the call of duty for me she really cared for my need. She is a good a good example of what a caring employee should look like. Melissa also helped me find a product she was so kind also.

They had one job, to deliver what I ordered and paid for. I am convinced this nightmare started by ordering my patio sliding door and screen door online instead of at the store. Upon the date of scheduled delivery I received the screen door but not the slider. I received an email that delivery was rescheduled for two days later because I returned it. I questioned how I could return something that was never delivered, then after receiving confirmation of the new delivery date I got a text it was canceled and my card would be credited for a "discounted" price which I am still contesting. I had to place a new order for the slider it was delivered on time. After it was installed I found that the screen door that had been delivered was damaged. I had to bring it to the store but because of the incorrect "discount" credit I was given I wasn't allowed to do a swap out but was told I needed to pay the full price. After explaining the situation I finally was allowed to do the swap out. All told I must have made a dozen calls to their "customer service" department and may have reached one person with any CS skills.

First of all, I have been a loyal lowes customer for years.
But, their customer service the past couple of years has been horendous.
I decided to try Home Depot, I do have to drive a little further to get to one.
Yesterday was my third time shopping there.
I went to the location in Manchester Mo.
The people there are amazing!
They greet you at the door, help you locate the the things that you are looking for, and send an associate to help when needed.
I would like to express my gratitude to Jack in the plumbing department and Tye in the garden center.
Both, were more than happy to assist me in finding what I needed.
Seems like the people at lowes turn the other way when they see someone looking for help.
I will be going to Home Depot from now on.
Thank you all for your help, keep up the great work!
Patty

Omar and Ernesto delivered a barbecue with care and efficiency. They were early and very neat and polite.

Initially, I purchased flooring that I loved and felt the price was great. I asked the worker if there was anything additional I needed to do, because I wanted to assure to receive the flooring chosen with the great price. I asked to leave the installer's name that was to pick up the flooring, and was told that would not be necessary, that all he needed was my name. When my installer went to pick up the flooring I carefully chose, he was given the wrong flooring. He laid the flooring as instructed. When I came home, excited to see my new floor, it was an entirely different floor. Sadly, the same installer wanted to charge me an additional fee to remove and install the correct floor. I went back to Home Depot to share my dilemma, and was arrogantly and casually told by the same person who wrote the initial order, 'Just bring it back, we will exchange it. I expressed the cost awaiting as a result of his mistake, and he passively dismissed my concern, until I asked for a manager. The store manager eventually came back to tell me, there was nothing more they could do for me. I contacted corporate and was treated with the utmost respect and resolve happened. A different manager from the same store called, and assured they would make things right. He was professional, courteous, and fair. End result, Home Depot made things right. The correct floor was installed far better than the existing. The installers even added additional items needed to complete the job accurately, at zero additional cost to me. Although, my initial issue seemed far from resolve, Home Depot stood by the amazing reputation they always held with me prior to this past incident. Thanks H.D. for making things right. I still say, 'There's no reason to go anywhere else!