The Home Depot Reviews 

FORMAL COMPLAINT SENT TO Home Depot

BREACH OF WARRANTY AND SERVICE OBLIGATIONS

Date: July 13, 2026

TO: Home Depot Customer Service
TO: Allstate Insurance/SquareTrade

RE: Complete Service Failure and Consumer Rights Violation and Lemon Law

Invoice #6611 00097 55943
Model: Frigidaire FFTR2045VS

Dear Representatives,

I am writing to formally document a serious breach of warranty service obligations that has left my family without a refrigerator for an unacceptable period, causing significant hardship and financial burden.

PRODUCT AND WARRANTY DETAILS:

Refrigerator purchased from Home Depot: July 10, 2024
5-year warranty plan purchased and paid in full
Product failed: Under 2 years of ownership
Initial claim filed: July 3, 2026
SERVICE FAILURES:

Excessive Wait Time: Allstate/SquareTrade scheduled initial service for July 13, 2026 - a 10-day wait for a critical appliance failure.

Confirmed Appointment: On July 12, 2026, Electrolux sent text confirmation for July 13, 2026 service window (10 AM - 12 PM). I took time off work to accommodate this confirmed appointment.

Missed Appointment: On July 13, 2026, NO TECHNICIAN ARRIVED during the confirmed window.

False Emergency Claim: Electrolux later called (from 844-327-7374) claiming the technician had an "emergency." This identical excuse was used previously for another repair, on a washer, suggesting a pattern of deception.

Further Delay: The ONLY next available appointment: July 21, 2026 - resulting in 3 WEEKS WITHOUT REFRIGERATION.

DAMAGES AND HARDSHIP:

Lost wages from taking time off work for confirmed but missed appointment
Forced to purchase expensive (junk food) & prepared meals and beverages for family
Health concerns from lack of refrigeration during summer heat
Ice melts in hours based on the current heat wave
Inability to store fresh food or cold beverages for children
Stress and inconvenience to household
DEMANDS FOR IMMEDIATE ACTION:

Emergency refrigerator repair within 24-48 hours
OR an immediate FULL refund for the refrigerator ($577.64) and the warranty ($150) plus tax
Compensation for lost wages and additional food costs
Reimbursement for spoiled food from initial failure
Investigation into Electrolux service patterns

NOTICE OF ESCALATION:
Any further delays or inadequate response will result in immediate contact to the following agencies and legal remedies:

State Attorney General Consumer Protection Division
Federal Trade Commission (FTC)
Consumer Financial Protection Bureau (CFPB)
Better Business Bureau (BBB)
State Department of Consumer Affairs
State Insurance Commission
Lemon Law Attorney/Consumer Protection Attorney
Small Claims Court
Local Consumer Action Groups
State Public Utilities Commission
Local Media THAT will love to broadcast our rotted food and how we are drinking warm drinks
Online Consumer Review Platforms
I expect immediate contact and resolution. If this matter is not addressed within 48 hours, I will escalate to all the above agencies and consider legal action.

Never buying online Home Depot order again. The freight service they use is beyond terrible. I was given a defective loveseat I cannot put together. I am on my fourth time rescheduling with Hub Group to get it picked up so I can get my refund and buy somewhere else. They either cancel or are no shows and no call. Worst customer service. They expect us to keep taking off work and waiting for no one to show up! Why is Home Depot even associated with such an unprofessional company it is making Home Depot look terrible.

For product and customer service.
2 weeks ago, my husband went to rent a trencher because our neighbors are building a fence and making us fix the crossover of our sprinklers. After only 2 hours, and having put our own gasoline into the tool, he found it was dysfunctional. The cord would rip out, it would die after a few minutes of use, and it hurt his hand. He attempted to return it and obtain a refund for the poor performance. The representative acknowledged that that particular tool was 'on its way out' but only gave $50 back, not offering any credit and claiming the manager was not onsite for escalation. Home Depot stole $250 from us!
Our project remains unfinished for a couple months and our lawn is now dead.

Home Depot, please update your online order experience. I changed the zip code closest to my home and ordered my wife’s birthday present. I had to cancel because the order would be delivered to a store 850 miles away so I cancelled the order. I won’t bother anymore. SMH

Nothing like some bad ROADIE driver delivering a very sensitive order to wrong house. And the neighbors took the item too. But this is mainly on Home Depot. Custoner support of phone tells you to call the store and when you call the store they say they can't help.

I’ve been waiting on a package for four days that has been in four different states. It went from Georgia to Ohio to Kentucky to Tennessee and then back to Georgia and now back in Tennessee I live in Tennessee so this is the third time it has been in my state and now I received a text message saying that my package is delayed 1 to 5 days. This will be the last time I ordered from Home Depot.

I purchased a Vigoro drop spreader (Model #VDS2026). This product broke on its very FIRST use. I wasn’t even able to finish fertilizing my lawn before the mechanism failed.

The part that broke appears to be a pin that holds the cable in place. While I was fertilizing, the cable suddenly became slack and the spreader stopped functioning entirely.

I contacted the number list on the owner’s manual and supplied pictures. I was told someone would contact me within two days, but still waiting.

DO NOT USE HOME DEPOT DELIVERIES. They have changed our delivery date 3 times and the item needs a signature. So, I have changed my schedule and taken time off of work to accommodate this delivery. I still do not have it. Home depot does not value its customers' time. There is zero lack of accountability and respect.
After countless phone calls, emails and chats online, I still do not have a solution nor am i confident in any of the accuracy of any of the conversations from anyone I have spoken to. BEWARE!!!! DO NOT USE HOME DEPOT! There are plenty of other options out there!

I had vinyl flooring installed in my kitchen. All of the material did not show up with the installer. He had to go back to Home Depot to get it. Did not complete the job and said someone will come back Monday to do it. I had an estimate performed and paid for the job up front. Totally unprofessional conduct on the part of Home Depot and the installer.

Had problems with delivery's in the past .
Decided to try again with a washing machine .
Excellent communication and delivery .
I believe they are trying .
Delivery came out of Colorado Springs in a Home Depot truck

I have had wonderful service from Armando at the Home Depot Victorville, Plumbing section. On several occasions, he has helped me find needed parts for my projects at home. I was able to repair my outdoor pool fountain with his help to find items that would fit my needs. He has always been courteous and respectful, which, as a retired person, I appreciate very much.

Wait Times, telephone hang ups, no resolution to simple payment issues that are with Home Depot.

The website has been unusably slow for years. How are they not bankrupt with such a terrible website.

I would give ZERO stars if I could!

I ordered a Ryobi string trimmer on a Monday. Website showed that several of these were in stock locally, and over a thousand were available for next day delivery.

My delivery, according to Home Depot, was 'skipped'.

I called customer service, and was assured I would recieve my trimmer the next day (Wednesday)

After 10 pm on Tuesday, I recieved an email saying my order was CANCELLED and that it would take several days to process my refund back to the card I had chosen to use.

This is akin to bait and switch.
This company will be able to use MY money for however many days, and meanwhile I do not have the items I was PROMISED for next-day delivery.

I ordered a 24” Big Joe Kanado Grill. Woke up the next morning and received an email that they were processing an 18” Kamoda Grill. I went to the Home Depot App and cancelled. I received an email that they had received the cancellation request and that I would receive an email with their decision.
I went to my local Home Depot, showed them where I had ordered the 24”Big Joe July 4 special, they called and was told that I would have to receive it and then stat a return. It was still processing. I went ahead and bought the 24” Big Joe that I had bought the night before, but ordered it delivered to the local store instead of my home.
Just received confirmation that my ‘order’, the 18” could not be cancelled. There is no place in the app for wrong merchandise sent. This is a wake up call for me and any else that I know to not trust even the ‘website’ on Home Depot. I’m 89 years old and will have to try and return a heavy grill and fight exorbitant shipping fees. Already knew to never use their card again, but now to just not buy from them.

July 8th
18” Kamoda Joe out for delivery this morning. I was finally able to talk to a Lady with an Indian accent, explained to her what went on, she recapped what I had told and asked me to verify accuracy, and I did. She proceeded to refund the total amount to my card and cancel delivery.
Wonderful and proficient employee. Thank you.

Store 527 fair avenue san antonio tx
I want to recognize Margarita at Home Depot for her outstanding customer service. Even though it wasn't her department, she immediately stepped in to help me with a smile and a positive attitude. She was kind, patient, knowledgeable, and made sure I found exactly what I needed. It's rare to meet someone who goes above and beyond to help a customer without hesitation. Thank you, Margarita, for your professionalism, dedication, and exceptional service. Home Depot is lucky to have an employee like you! Thank you very much 😀

The Home Depot online service to order anything online is absolutely ridiculous they are turning customers away I'm not going to beg Home Depot to take my money I will go to Amazon you can forget me shopping at Home Depot ever again

 Bought a raised gardening bed for my wife’s birthday. It came in, and I put it together in less than a week. One of the wheels broke after she had planted plants and put soil in the raised garden bed. I filed a claim and the person I spoke to told me that they would replace the garden bed. I told them that it was already put together and that it had flowers in it or plants and they told me to call a number for who supplied the raised garden bed. I’ve tried that three times and all I get is recording they never call me back even though Home Depot said they were replace the garden bed to me. That’s not sufficient when all I need is a wheel. In my opinion, their customer service is terrible. Makes me rethink dealing with Home Depot in the future.

7/13 - well I called the San Diego number that Home Depot gave me again. Got a recording left my name and telephone number. This is the fourth time I’ve called still have never received a phone call back from him. We’ll never buy anything from Home Depot again they are not very customer friendly. 

7/17 - well I’m not sure anything is happening haven’t heard a word. One suggestion I have is never ever deal with Home Depot. I started looking at there ratings and they aren’t very good. Poor would be a better explanation.

7/18

Well another wheel broke today. I guess that’s expected from Home Depot. Still waiting on replacement wheel.

7/25

As usual still no resolution or replacement.

8/1

Go figure, still no resolution

450 dollar return was sent to somone else card number. That’s what I’m being told no one can help me and no one can tell me were my $ is they stole my $

Home Depot online is the worst, I have been trying to return 3 defective items for over two months. The Hub group is a complete disaster. They lie to you and promise they will pick up items and you miss work and they never show. The worst customer service.