Ordered a garden parasol on line from Homebase to collect at The Range. It said there were 4 in stock. I could not get down to collect it and as my daughter works near the store I sent her all details... See more
Company replied
Location
Switch locationRetail World, Team Valley Trading Estate, NE11 0BD Gateshead, Tyne & Wear, GB
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See what reviewers are saying
Having met Lisa in the comfort of our own home, she took time to assess our kitchen wish list and to offer advice about the layout. Time was then spent at the showroom looking at different units and... See more
Went into Gateshead, Team Valley store to buy paint, daunting as always as so much choice available now. Approached by Brian B as we obviously looked baffled, he asked what we were looking for then he... See more
Easy to order, even better with the 10% code Homebase sent me. Kept accurately informed throughout when delivery would take place and it happened promptly (next day) as promises. I must add, I know th... See more
Company details
- Home Improvement Store
- also in
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Gateshead
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Retail World, Team Valley Trading Estate, NE11 0BD, Gateshead, Tyne & Wear, United Kingdom
- 0345 640 7219
4.7
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 2 weeks
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Alex on the till was extremely helpful
Alex on the till was extremely helpful. Lovely staff in the store!
1 October 2024
Unprompted review
Easy access to collection point…
Position and access to collection point is good.
Not very well signposted.
Served by a rather abrupt and impatient member of staff otherwise would have rated higher.
19 October 2024
Unprompted review
Reply from Homebase - Gateshead
Hi Dillybop,
We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention and have shared your feedback with the store management team.
Thanks,
Team Homebase
Easy to order, good price and quality.
Easy to order, even better with the 10% code Homebase sent me. Kept accurately informed throughout when delivery would take place and it happened promptly (next day) as promises. I must add, I know there are some negative reviews about deliveries but I've used Homebase home delivery on 3 separate occasions this last year and they've all been absolutely spot on. Keep up the good service.
11 October 2024
Lovely experience in store- Alex and…
Lovely experience in store- Alex and Pam were especially helpful.
14 October 2024
Unprompted review
Ordered online but boxes were delivered…
Ordered online but boxes were delivered broken, so had to reorder and go to the store to collect them. As that way I could ensure I got them home safely.
Update: Thank you for refunding the delivery, I can't fault your staff in-store though. 5*s for the Inhouse Team.
2 October 2024
Reply from Homebase - Gateshead
Hi Felix
We really appreciate you bringing this to our attention. We're as disappointed as you and will be sharing your feedback with our Home Delivery team. We have also assured that your delivery charge has been refunded back onto your original payment method for you. Please allow 3-5 working days for this to show.
Thanks
Team Homebase
Lovely store and staff
Ordered late one night online and was able to collect the next day.
Very easy in store and really friendly helpful staff.
5 October 2024
Unprompted review
Helpful Staff
I went shopping at the Gateshead store this morning and found the staff very helpful and pleasant
5 October 2024
Unprompted review
Really easy to complete
Really easy to complete, click and collect.service easy and quick to use. Lady on click and collect friendly and helpful. Even helped me get the trolley out to the car. Great customer service
4 October 2024
Unprompted review
Great service
4 October 2024
Unprompted review
Easy to order and pay for on line
Easy to order and pay for on line. Plus a code for 10 percent off. Ordered and picked up in an hour.
2 October 2024
Unprompted review
Help from staff was great
Help from staff was great. Helped me get my click and collect and carried to car.
1 October 2024
Unprompted review
Served by Alex at cash desk on Sunday…
Served by Alex at cash desk on Sunday 22nd September. Exceptional customer service. Always polite and extremely helpful every time I visit the store xxxxx
22 September 2024
Unprompted review
Item was ready in less than an hour
28 September 2024
Unprompted review
I had Brian b help me find and mix my…
I had Brian b help me find and mix my paint colours very informative and helpfull
27 September 2024
Unprompted review
Brian was really helpful
26 September 2024
Unprompted review
Brian was extremely helpful today…
Brian was extremely helpful today assisting me and my wife picking color for our bedroom. We are the most indecisive people ever but he helped us to pick the color we want eventually.
25 September 2024
Unprompted review
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