Ordered a garden parasol on line from Homebase to collect at The Range. It said there were 4 in stock. I could not get down to collect it and as my daughter works near the store I sent her all details... See more
Company replied
Retail World, Team Valley Trading Estate, NE11 0BD Gateshead, Tyne & Wear, GB
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Ordered a garden parasol on line from Homebase to collect at The Range. It said there were 4 in stock. I could not get down to collect it and as my daughter works near the store I sent her all details... See more
Company replied
Having met Lisa in the comfort of our own home, she took time to assess our kitchen wish list and to offer advice about the layout. Time was then spent at the showroom looking at different units and... See more
Went into Gateshead, Team Valley store to buy paint, daunting as always as so much choice available now. Approached by Brian B as we obviously looked baffled, he asked what we were looking for then he... See more
Easy to order, even better with the 10% code Homebase sent me. Kept accurately informed throughout when delivery would take place and it happened promptly (next day) as promises. I must add, I know th... See more
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Written by the company

Retail World, Team Valley Trading Estate, NE11 0BD, Gateshead, Tyne & Wear, United Kingdom
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Replied to 58% of negative reviews
Typically replies within 2 weeks
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Ordered a garden parasol on line from Homebase to collect at The Range. It said there were 4 in stock. I could not get down to collect it and as my daughter works near the store I sent her all details etc. When she got home I slightly opened it up as I had a feeling it was not the one I ordered, I ordered a one with lemons on and the one they gave her is a striped one. Going back on tje Homebase online shop they are now out of stock so will be returning this one .

Reply from Homebase - Gateshead
Having met Lisa in the comfort of our own home, she took time to assess our kitchen wish list and to offer advice about the layout.
Time was then spent at the showroom looking at different units and styles of doors.
Lisa was very patient and we had good communications at all times (by phone or e mail). Great delivery timescale. Quality of units and doors are great and we are so pleased with our order. Not quite complete yet…but nearly there.
Buying our fab kitchen was super easy. Lisa was very knowledgeable and easy to talk to. She came to our home to measure, drew up a couple of plans, then we ent back to the store, selected the finishes we wanted and spread the cost on interest free payments. Lisa stayed in touch all the way through the install. Everything was delivered on the date we asked and not one thing was missing or damaged. 10 out of 10 service! It looks stunning and is great quality. Thanks Lisa (and Homebase) 😊
Lisa at the range in Gateshead has been an amazing help in designing our Homebase kitchen no question was to trivial and she helped me plan my dream kitchen . Would definitely recommend
Great service item was ready and waiting, literally in and out within 30 seconds
Paint I ordered was misplaced and then told out of stock and I had paid £10 for taxi there!!
Order ready super quickly. Staff very helpful on arrival
Served as soon as I rang the bell. Server very pleasant, chatty and courteous. Quickly found my items and put them on a trolley for me
Everything ready for me to collect. Thank you.
The parcel arrived in good condition, was put in a sensible place and came on the expected day.
Very good service, thank you
Great selection and price
Excellent service
I was collecting 2 chairs at Gateshead Sat am that were in very large boxes.The young man at click & collect(sorry didn’t get his name) was extremely helpful carrying both out to my car and helped me get them into the car.
Great service-Thankyou!
Ease of collection, communication and helpfulness of staff
Lovely friendly customer service from Susan at Gateshead Homebase.
Ordered paint and halloween inflatables for collection. It took around 40 minutes.
Great service.
Called into Homebase for paint and wasn’t quite sure wot I needed , Brian B was a great help , nothing was too much trouble for him , thankyou very much Brian for taking the time to help me 👍
Easy to order on line. Staff in store very halpful and pleasant.
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