Homebase - Gateshead Reviews 308

TrustScore 5 out of 5

4.8

Retail World, Team Valley Trading Estate, NE11 0BD Gateshead, Tyne & Wear, GB


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Rated 5 out of 5 stars

Having met Lisa in the comfort of our own home, she took time to assess our kitchen wish list and to offer advice about the layout. Time was then spent at the showroom looking at different units and... See more

Rated 5 out of 5 stars

Went into Gateshead, Team Valley store to buy paint, daunting as always as so much choice available now. Approached by Brian B as we obviously looked baffled, he asked what we were looking for then he... See more

Rated 5 out of 5 stars

Easy to order, even better with the 10% code Homebase sent me. Kept accurately informed throughout when delivery would take place and it happened promptly (next day) as promises. I must add, I know th... See more

Rated 4 out of 5 stars

Limited Homebase communication by text (no specific day of item delivery). In fairness, this could have been caused by the Microsoft international disruption. Item left with neighbour but no slip was... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Retail World, Team Valley Trading Estate, NE11 0BD, Gateshead, Tyne & Wear, United Kingdom

  • 0345 640 7219

4.8

Excellent

TrustScore 5 out of 5

308 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great experience with Lisa

Having met Lisa in the comfort of our own home, she took time to assess our kitchen wish list and to offer advice about the layout.
Time was then spent at the showroom looking at different units and styles of doors.
Lisa was very patient and we had good communications at all times (by phone or e mail). Great delivery timescale. Quality of units and doors are great and we are so pleased with our order. Not quite complete yet…but nearly there.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Homebase @ The Range Gateshead

Buying our fab kitchen was super easy. Lisa was very knowledgeable and easy to talk to. She came to our home to measure, drew up a couple of plans, then we ent back to the store, selected the finishes we wanted and spread the cost on interest free payments. Lisa stayed in touch all the way through the install. Everything was delivered on the date we asked and not one thing was missing or damaged. 10 out of 10 service! It looks stunning and is great quality. Thanks Lisa (and Homebase) 😊

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Service!

I was collecting 2 chairs at Gateshead Sat am that were in very large boxes.The young man at click & collect(sorry didn’t get his name) was extremely helpful carrying both out to my car and helped me get them into the car.
Great service-Thankyou!

2 November 2024
Unprompted review

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