My local H&B store in Darlington has always been very helpful but I can't walk there now, so regularly order online. I'm always impressed with the offers and service, and there are no problems with E... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought some glucosamine gel for my elderly friend, she recommended i try it as i have fibromyalgia. Its really helpful, my daughter has chronic fatigue and she has started using it too. Finding out... See more
Company replied
I was diagnosed with GORD at the end of last year and prescribed PPI tablets, my GP seemed to want me to take them longterm which I wasn't happy about. Having researched what alternatives I could try... See more
Company replied
The product I have been buying seems to have changed packaging and size although I think the reduced price reflects that. I always order online for collection and it works well. There is one man in... See more
Company replied
Company details
Contact info
7 Barling Way, CV10 7RH, Nuneaton , United Kingdom
- 0330 058 2025
- www.hollandandbarrett.com
4.2
Great
23K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went to Glasgow Central the shop near…
Went to Glasgow Central the shop near the station very nice shop pity wanting to charge you extra for a wee paper bag bloody cheek that put me up and surely other's will agree with that
18 July 2026
Unprompted review
Reply from Hollandandbarrett
Hey Stephen,
Thanks for your kind words! We're really glad that you enjoy shopping in our Glasgow Central branch.
We look forward to seeing you soon!
Team H&B 💚
Shocking Customer Service
Placed an order with H&B on a Friday for next day delivery, order should have been delivered by Evri and guess what order was “delayed” no update by the Tuesday, contacted customer services and was told they weren’t able to refund order until the following day, was promised this would be done then, had to order from an alternative supplier in the meantime as was going away, order was never refunded as promised, no update on delivery, order turned up out of the blue on the following Monday, for an order over £100, am now left with the nightmare of having to return, will not order from H&B again, customer service is shocking
3 July 2026
Unprompted review
Reply from Hollandandbarrett
Hi ,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
This isn't the experience we want our customers to have, and we've sent you a private message requesting your contact details so we can investigate this further and do our best to put things right.
We hope to hear from you soon.
Easy to navigate website
Easy to navigate website. Great value for money. Will definitely shop with H&B again.
Well done!
5 July 2026
Unprompted review
Reply from Hollandandbarrett
Hi,
Thank you so much for your wonderful feedback!
We're delighted to hear that you found our website easy to navigate and that you were happy with the value for money. It's fantastic to know you'll be shopping with Holland & Barrett again.
We really appreciate you taking the time to share your experience, and we look forward to welcoming you back soon!
H&B💚️
H&B had an offer on a probiotic that I…
H&B had an offer on a probiotic that I take twice daily. The offer was two for the price of one. I placed the order and after a few days the order arrived and because I had an almost full bottle on the go I didn’t open the package. I did after several days only to find just one bottle of probiotics rather than two.
I wrote to H&B and have not had the courtesy of a reply.
5 July 2026
Unprompted review
Reply from Hollandandbarrett
Hello Mark,
My name is Fundiswa. I’m part of the Customer Experience Team here at Holland & Barrett. I’m getting in touch about your complaint that’s been escalated to me.
Thanks for getting in touch about your missing promotional item. I’m really sorry for the disappointment and confusion this has caused.
With our Buy One Get One Free promotions, two qualifying items need to be added to the basket for both products to be included in the offer, just as you would when shopping in one of our stores.
Don’t worry though, I’ve gone ahead and sorted this for you. I’ve arranged for the additional item to be sent out, so your body and wellness routine won’t miss out after all.
You’ll receive a new order confirmation email shortly, and we’ll also send tracking details once your replacement item is on its way.
I really hope this helps put things right.
Enjoy the rest of your day.
Order placed
Order placed, quick message to say it is on its way. Then a few days later a message to say it’s delayed. Nothing since. No updates and certainly no delivery. Where is it!!!!!!!!’
5 July 2026
Unprompted review
Reply from Hollandandbarrett
Hello Niall,
Many thanks for taking the time to submit your review.
We're really sorry to hear about your recent experience.
Our Customer Experience team will be reviewing this and getting back to you as soon as possible. We wish you a lovely weekend in the meantime.
H&B.
Disappointed with online
Disappointed with online. Couldn't process collection. Also points available to spend were halved. This has happened before but an improvementon no points acknowledged! (I see in your reviews that others mention an issue with points.)
I couldn't make the purchase without home delivery and thereforea charge as only one item was needed. So I must visit the store to receive full points but time delay may mean the item is out of stock...
15 July 2026
Unprompted review
Reply from Hollandandbarrett
Hello there,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been left disappointed by your online experience.
We’ve requested your contact details via Trustpilot so we can look into this further and assist you directly. Please complete the information requested so our Customer Experience team can review this for you.
H&B
HALF of the ORDER DIDN'T ARRIVE
HALF of the ORDER DIDN'T ARRIVE
I T T O O K M E A LOT O F T I M E I HAVE A HUGE HANDICAP
1 May 2026
Unprompted review
Reply from Hollandandbarrett
Hi Sarah,
Thanks for taking the time to leave us a review.
We are really sorry to hear of your recent experience.
We have requested further details through Trustpilot. Please fill in the information via the link that's been emailed to you, as we would like to get this looked into and resolved.
Have a great day, and we hope to hear from you.
H&B
Very well looked after from Karolina…
Very well looked after from Karolina serpentine green shopping centre PE7 8BE Holland & Barrett
17 July 2026
Unprompted review
Reply from Hollandandbarrett
Hi,
Thanks so much for your lovely words.
We really appreciate you sharing your feedback with us, and
we're pleased to hear your local store is providing an amazing level of service
to our customers.
We'll pass your kind words along to the store to share your
recognition for the service they have been providing you with.
H&B💚
Expensive! Not value for money.
I have been using Grass &co. Cbd balm for a while, after hearing about it from my chiropractor. I have recently used the last of my jar. On searching for other suppliers of this product and found that Holland & Barrett sold it. Unfortunately, the price of this product was just short of £50. I discovered that it was still available from the chiropractor at the original price of £35. I have since discovered vast price differences on many products from H &B, compared to other retailers. I don't feel that H & B offer good value.
17 July 2026
Unprompted review
Reply from Hollandandbarrett
Hi Alan,
Thanks for getting in touch with your feedback.
At Holland & Barrett, we aim to make our prices as fair and competitive as possible; however, we'll be sure to share your comments with the relevant team.
We also have a range of promotions to offer further discounts on our most popular lines, both in-store and online, updated daily. For more information, please visit our promotions page on our website for our latest offers.
Have a lovely day.
H&B.
I received a damaged delivery and…
I received a damaged delivery and submitted numerous photographs as evidence to request a replacement or compensation. However, I encountered a considerable amount of frustration as different representatives responded to my inquiries, often repeating the same questions. The customer service team has not helped address my concerns. Therefore, I would advise exercising caution when ordering items online.
24 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi ,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
This isn't the experience we want our customers to have, and we've sent you a private message requesting your contact details so we can investigate this further and do our best to put things right.
We hope to hear from you soon.
Royal Jelly for Mum
Ordered Royal Jelly Capsules for my Mum, who finds going into town a bit hard nowadays. I'd bought her some in the local store,(Dunfermline), so she decided she wanted more. Staff member on that occasion was very helpful.
There was a Buy One Get One Free offer, so that was an added bonus and meant delivery was free....another bonus!
I ordered them on the Saturday and they arrived on the Monday! That's exceptional service. Mum's very happy she can get Royal Jelly again.....she'd been cold-free for years, then her usual supplier stopped doing it. Delighted to find H&B doing it!
4 July 2026
Unprompted review
Reply from Hollandandbarrett
Hey there Susanne,
Thanks for your kind words! We're really glad that you enjoy shopping with us, and we really appreciate you taking the time to let us know about your experience.
We look forward to seeing you again soon!
Team H&B 💚
My daughter and I found the worker…
My daughter and I found the worker Claire incredibly helpful and spontaneous, she was quick to show assistance urgently!! This was located in the poole dolphin center Holland and Barrett and her assistance was extremely appreciated!!
13 July 2026
Unprompted review
Reply from Hollandandbarrett
Hi,
Thank you so much for taking the time to share your lovely feedback!
We're delighted to hear that Claire provided such helpful and prompt assistance to both you and your daughter.
We'll be sure to pass your kind words on to Claire and the team at our Poole Dolphin Centre store, they'll really appreciate hearing about the positive impact they made.
We hope to welcome you back again soon!
H&B💚️
My order appears to be lost!?
My order 90307+++++++ [value £40.99] was received by H&B on the 6th of July and promised for delivery on the 14th of July [this year, I presume]. I have received 2 emails from H&B reporting delays, the last of which was received on the 14th July, two days ago.
Since which notification? NOTHING. Evri reports they have it and nothing more.
H&B seems completely non-caring about the results, and trying to contact them is difficult as their links do not work.
This is a non-caring organisation that uses Evri which proves it.
16 July 2026
Unprompted review
Reply from Hollandandbarrett
Hi Norma,
Thank you for taking the time to leave your review. We're sorry to hear about the delay with your order and appreciate how frustrating this must be.
We can see that we're already working with you directly to get this resolved, and we'll continue to keep you updated as soon as we have more information.
Thank you for your patience while we look into this.
H&B.
Reply from Hollandandbarrett
Hi there,
Thanks for your lovely 5-star review and kind feedback!
We really appreciate our valued customers taking time out of their busy days to let us know of their experience when shopping with us. We're so glad to hear that you love our products just as much as we do.
Have a lovely day and take care.
H&B 💚️
After Holland and Barrett saying they…
After Holland and Barrett saying they would reach out to me on trust pilot, they still haven’t replaced my missing item or responded to my email.
15 July 2026
Unprompted review
Reply from Hollandandbarrett
Hello Jenny,
Once again, we're sorry to hear this.
Our Customer Experience team will be reviewing this and getting back to you directly as soon as possible.
H&B.
Great Company
Great products high quality and delivered when I was informed every step of the way by app and email. Would definitely recommend H&B.
26 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi Darryn,
Thank you for your lovely 5-star review and your kind feedback!
We're delighted to hear that you're enjoying shopping online with us and are happy with the quality of our products.
We really appreciate you taking the time to share your experience.
Thank you for shopping with us, and we hope you have a lovely day!
H&B💚️
Website easy to use
Website easy to use. Instore the staff are very supportive. I trust their knowledge and products are great qualities
2 July 2026
Unprompted review
Reply from Hollandandbarrett
Hi Jenny,
Thanks for your lovely review and kind feedback!
We're so pleased to hear how happy you are shopping with us.
We'd like to share your wonderful words with our colleagues.
Please can you share which store you visited?
Have a lovely day and take care.
H&B 💚️
Lots of good offers!!
Lots of good offers, quality products. Speedy delivery. 👍
6 July 2026
Unprompted review
Reply from Hollandandbarrett
Hi Sarah
Thanks for your lovely 5-star review and kind feedback!
We're happy to see you're enjoying our offers and products, and our delivery services.
We appreciate the time you've taken to share this with us.
Thanks for shopping with us, and have a lovely day.
H&B💚️
Great website
I bought some glucosamine gel for my elderly friend, she recommended i try it as i have fibromyalgia. Its really helpful, my daughter has chronic fatigue and she has started using it too. Finding out i can order online and have it delivered makes it so much easier for me. I've also been using Bee pollen capsules which are very beneficial. Very pleased with everything.
3 July 2026
Unprompted review
Reply from Hollandandbarrett
Hi,
Thank you so much for taking the time to share your experience with us!
We're so pleased to hear that you've found the Glucosamine Gel helpful and that it's made a positive difference for both you and your daughter. It's also wonderful to hear that the Bee Pollen Capsules have been beneficial for you too.
We're glad that ordering online and having your products delivered makes things that little bit easier. Thank you again for your lovely feedback; it really does mean a lot to us.
H&B💚️
Good products at reasonable prices
Good products at reasonable prices, with knowledgeable staff. It has always been a good customer service experience.
12 July 2026
Unprompted review
Reply from Hollandandbarrett
Hi Peter
Thanks for your kind words! We're really glad that you enjoy shopping with us.
We look forward to seeing you soon!
Team H&B 💚
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.