Hollandandbarrett Reviews 

If there was an option for no stars, I would have chose that, ordered online they left the parcel outside my house on a main road, got back home no parcel there, reached out to customer service, nothing they can do as parcel was delivered, so £55 down and no supplyments, I will not be ordering from here again

H&B - Gravesend
I did an exchange for H&B Omega Fish oil 1000mg £17.99 because I bought the wrong tablet - H&B NAD+ £17.82 on the 3 for 2 offer at the H&B Canary wharf.
The customer advisor said to me I need to pay a balance of £3.74 after making the payment and payment went through, my brain click so I asked why did I pay a balance of £3.74, he said that is what the system said, I said that does not make any sense, anyone with a brain would know that the amount is incorrect, he called someone senior to help and she tried to work out the discrepancies and she couldn't herself. The manager was on break so they said I need to come back in 30mins which I did because I am like this must be a joke. After returning in the store 30mins later I explain to the manager what happened and I am sure the advisors did as well and to conclude she said there is nothing she can do because it is the system and the system add and minus some amounts because my first purchase was a 3 for 2 offer. She said Sorry, I took my receipt slowly but surely and walked out. I am like, I waited 30mins to hear nonsense where not even the manager could override the system/AI and refund my money. H&B, you just lost a customer, I will take my purchases to Amazon and ensure that I am not buying from you or any of your subsidiaries....Useless.

The product I have been buying seems to have changed packaging and size although I think the reduced price reflects that. I always order online for collection and it works well. There is one man in my local store who’s lovely and always helpful and I have typically seen him recently.

Ordered a product on line. Expensive for home delivery but paid the price for ease of getting the product as my local store didn't stock the product I wanted and the shop assistant was not very helpful.
The packaging was fine on the outside but the box the product was in was damp. There was slight leakage from the actual product. In hindsight, I wish I'd returned the product.

To be honest I am getting sick and tired of having to pay postage to companies for delivery only to then have to be mucked about by Royal Mai..
I watched 'Live Tracking' yesterday for my parcel, it stopped dead at 4.15pm (Mail parson obviously gace up and went home!) and didn't move for over two hours. I gave up, so much for keeping medication levels high in the body.
Royal Mail is a farce, why make me pay so you can use them so they can mess people about and not deliver for days on end whilst telling me on your website, that 48 hours tracked means I will have to wait an additional 5 days until I can do anything. Take the hit yourself, send things out for free if we cannot trust Royal Mail (and we cannot) An email from youselves the NEXT DAY just doesn't cut it, get a better carrier!
This is the last order I'll be making because of royal mail, and will source my stuff elsewhere (which isn't hard looking at alternatives) Shame!

Issues with first app order, required a call to customer services .
I also placed a click and collect order rather than wait for delivery, as items were needed in a hurry. Unfortunately despite them taking my cash my order is now over 4 days late.
A big let down, only an automated response to my complaint, very poor service.

I really do want to like this company. They have the most wonderful staff and quality products. What is there not to love? Well everytime I get used to and love a product it either vanishes never to be seen again with no explanation or it is tinkered with and eventually bears no relation to the product originally loved. The latest casualty being the Q&A seaweed eye peptide. Gone, never to be seen again.

Absolutely disgusted by the way I have been treated and insulted as well

I placed the order Sunday, it was delivered to the store on the Monday but when I went to collect it Tuesday I was told they didn't have it, it was out of stock but arriving

I checked with Customer Services and was told to go back and ask them to look again as it was delivered Monday

I went back with proof of delivery and it was found instantly, an hour after collecting it I received a message advising me that it was ready for collection

On opening the box it was clear a package was leaking and I was asked to send a photo. The package emptied on my bag, jeans and train seat, I provided photos of this and the package and was told there was no evidence of any leak

I lifted it off the side to another pile of powder and sent a further photo, whilst asking for their complaints procedure and was again told no evidence

Essentially I was being accused without them actually saying it, of lying.

The package has a clear hole in it, which was in the original photo but as covered in powder not so clear

How can a company consider it acceptable to treat people this way AND they have still not provided me with their complaints procedure

I will no longer use them, absolutely appalling way to treat someone - it has taken days, my BP is rising and I am being made to feel that I'm lying when I am not over something relatively cheap

​I had an issue with a delayed order from Holland & Barrett, but Yonis from the wallington branch provided exceptional customer service! He was incredibly helpful, polite, and resolved the problem quickly and efficiently.

all that money you spent in the shop on good and they still charg you 25 sense for a small beg to me that is only greed on the company they should be luck people shopping in there and then they sey buy irish holland and barrett castlebar

This morning I went to H&B in Commercial Road, Portsmouth to pick up a few items. I went to the till and oblivious to self checkout. I stood there for like 3 minutes and being ignored completely by the assistant who was sticking price tags. Later on she came over to the till and asked what I was waiting for?😡 I replied that I wanted to pay for my items and that's when she told me to use self checkout. During the checkout one of my items flagged age confirmation, the till had said the help is on the way and that suggested she got an alert. She didn't come to the till until I called her. She wasn't amused at all. I asked why age confirmation was required, yes she responded but she just didn't want to deal with me at all. Her body language was just off. I have been in that store a gazillion times but today felt so different. It was a like the shop opened the doors for customers to deal with themselves and noone in attendance. She made feel unwanted and not fit to shop in H&B nor ask for assistance. That was so awful I felt so small. I am still upset to experience that kind of treatment. I wasn't looking for a friend but better customer service!

Purchased their own brand vegan protein powder - vanilla 840g bag and easy to mix but the amount of sweetener overpowered the taste plus noticeable saltiness. In fact 2.6g per 100g is way too much salt. Why adulterate a health product with excess salt which is a well established driver of hypertension? So, on the one hand extra healthy protein but on the other, extra unhealthy salt. Crazy.

Excellent service brilliant products and when your on store very helpful staff and would recommend 👍 👌 😀

I have just suffered perhaps the worst customer service of any from Holland & Barrett.

I was put through to a Live Agent advisor via their online chat service after getting in touch about missing H&B&Me points which haven't been credited to my balance as they ought to have done.

The advisor repeatedly told me mistruths about the matter and gaslit me, even. I was told falsehood after falsehood and after altogether trying to contend with such a negligent and incompetent customer service system and advisor for upwards of 1 hour, nothing was corrected and the issue remains unresolved.

No option was offered to download/email the conversation transcript. My request to be put through to someone else there and then was not facilitated.

A very obstructive system designed to deny real and honest help.

Mitali was so very helpful and I bought all the products I was after. Nice store, the aroma was lovely, so calming and relaxing, especially as it was such a hot day. Would go back to the Swanley store.

Ordered online, items arrived when expected, cannot fault service

Payment taken, no order fulfilled, and refund delayed for two weeks

Absolutely terrible experience. Holland & Barrett took payment for my order, but the treatment was never approved or dispatched. Despite this, they held onto my money for two weeks while I had to send repeated emails just to get a clear response.

I was initially sent an inaccessible cancellation link, then passed back and forth as though I was responsible for cancelling an order they had failed to fulfil. It should have been simple: either provide the product I paid for or refund me promptly.

Only after repeatedly chasing them has the refund finally been processed, and I am now being told to wait another 5–10 working days for the money to reach my account. As a regular customer who previously purchased supplements and vitamins from Holland & Barrett, this experience has completely damaged my trust in the company. Very poor communication, slow service and unacceptable handling of a customer’s payment.

had collection date wasn't there the emailed me delayed tried to cancel got the runaround had to give up terrible service, 5 days later still no email to collect or refund or update

Great products, prompt delivery and great special offers 😀

H&B buy one get one free offer is not clear enough and can be misinterpreted and when I raised the issue in store (Brent Cross) I was told that’s just the way the system was and even though this has been fed back, nothing will been done. I ordered 2 bottles of vitamin D3 thinking I would in fact receive four but when I went to collect in store, there were only two bottles….apparently, you have to choose 4 bottles in order for the online system to process the bogof. It is very easy to think that if you choose four, you may end up with eight hence the confusion….