I love the Holistic Shop - they have a good range of products at reasonable prices. I have ordered a few times from them now and each time the ordering has been easy, quick and the delivery secure an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy to be a returning customer 🤩 Products are beautiful and fairly priced, ordering a simple, dispatch is swift & packaging is great. I bought their gorgeous little velvet and satin draw strin... See more
Company replied
I ordered two decks of oracle cards, Spirit Animal oracle and Black Moon Astrology. Both are just beautiful. They feel lovely, even smell amazing (like new books but better), and the artwork on... See more
Company replied
I've been ordering from here on and off for years, since 2012. They always deliver so quickly and considering my location is a bit away from them, it's very nice to know they're a reliable company.... See more
Company replied
Company details
- Health and Beauty Shop
- Aromatherapy Supply Store
- Beauty Product Supplier
- Beauty Supply Store
- Candle Store
- Incense Supplier
Written by the company
We are a leading holistic internet mail order company that has been trading securely online since 2000. We pride ourselves on top quality customer service, sourcing the best quality products at the lowest possible prices and delivering to your door in the shortest possible time.
A Warm Welcome to Holisticshop
Written by the company
- A Little Bit About Us
- We are a leading holistic internet mail order company that has been trading securely online since 2000. We sell unique Holistic Products including Crystals, Tarot, Angels, Incense, Beauty, Aromatherapy & much more!
- Our Products
- One of the most exciting parts of our work is sourcing the products. We now import products in from all around the world including countries like Thailand, USA, Italy, Brazil, India and Japan. And because we always try to deal direct with the manufacturers of our products we are usually in a good position to offer the best prices and also offer products that are exclusive to us.
- Ethical
- We take our ethical and environmental responsibilities seriously. We seek information and assurances from our suppliers that they treat their employees with respect and do not employ child labour. In fact many of our suppliers have an active involvement in their local communities, often contributing time or money.
- Environmental
- In our own processes we are always trying to become more environmentally aware. This is an ever evolving process and we are only a small way along it, but at present we use energy saving bulbs, recycle all of the cardboard and paper and plastic we generate and we print our stationary and promotional cards on recycled paper. Our jiffy bags are all recyclable (not the kind with plastic inside). There are other processes we have changed and there are also many on the list.
- Ecommerce Is What We Do
- Holisticshop.co.uk is an internet mail order business. That is to say we do not have a traditional type shop and we do not publish a paper catalogue - our website is our catalogue. Because ecommerce is all we do that is where our total focus goes. If you order from us before 3pm on a weekday (Monday – Friday) your package will be shipped that day. Our standard form of shipment to the UK is first class Royal Mail, but faster options are available.
Contact info
Unit 3, Chestnut Drive, Wymondham, Norfolk, United Kingdom
- 01953 857260
- admin@holisticshop.co.uk
- www.holisticshop.co.uk
4.9
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad quality
Unfortunately the quality of the cards were poor. A lot were stuck together (I guess it's the material and how it's cut) and they are very flimsy so it's hard to separate them gently without damaging them. It is their policy that you can't return cards once the outer plastic packaging is off, and you can't see or have a feel of it without doing so, so it's tough.
7 April 2026
Reply from Holisticshop.co.uk
Hi,
Thank you for your feedback—we’re sorry to hear the cards didn’t meet your expectations.
When you contacted us, there was no issue with the return process itself; it was simply that the items were not as expected once received. We understand your concerns regarding the material and finish of the cards, as well as the Herbology set being smaller than anticipated. We appreciate you taking the time to share these details, as they help us better understand where expectations may not be aligning with the product experience.
We’re also sorry to hear that some of the cards were stuck together and difficult to separate without risk of damage. That’s certainly not the quality we aim to deliver.
Your comments will be shared with the supply manager for review so we can look into improvements. Thank you again for your honest feedback—it’s genuinely appreciated.
Kind regards,
Kylie
Beautiful large soapstone oil burner
Beautiful large soapstone oil burner. Lovely colour and carving. Well packaged with very quick delivery. Highly recommend 👌
7 April 2026
Reply from Holisticshop.co.uk
Hi,
Thank you so much for your lovely review! I’m really glad you’re happy with the soapstone oil burner and that it arrived quickly and safely.
We hope to hear from you again soon.
Kind regards,
Kylie
Beautiful cards
Got my purchase sooner than expected (Bonus) very easy to place my order and very happy with my item ✨🌟⭐✨🌟
1 April 2026
Reply from Holisticshop.co.uk
Hi,
We’re so happy to hear your order arrived early and that you’re loving your item!
Best wishes,
Kylie
Quickly ordered and delivered good
1 April 2026
Reply from Holisticshop.co.uk
Hi,
Thanks for your great review! We’re glad to hear your order was quick and hassle-free. We appreciate your support!
Best wishes,
Kylie
Reply from Holisticshop.co.uk
Hi,
Thank you for your positive review. We’re thrilled to hear you’ve had great experiences with us. Always here to help!
Kind regards,
Kylie
I CAN TRUST THIS SELLER !
Been buying here for years now and smudge products are excellent quality and competitive price.
Efficient and responsive customer service and I recommend highly!
1 April 2026
Reply from Holisticshop.co.uk
Hi,
Thank you so much for your amazing review! We’re so happy to hear you’ve been pleased with our products and service over the years. Your trust and recommendation mean a lot to us!
If you ever need anything, feel free to reach out. Thanks again for your support!
Best wishes,
Kylie
Reply from Holisticshop.co.uk
Hi,
Thank you so much for your lovely review
We’re really pleased you’re happy with your items and delivery — we truly appreciate your recommendation!
Kind regards,
Kylie
Reply from Holisticshop.co.uk
Hi,
Thank you so much for your kind review!
We’re really pleased it was exactly what you were looking for!
Best wishes,
Kylie
Reply from Holisticshop.co.uk
Hi,
Thank you so much for your positive review!
Kind regards,
Kylie
My absolutely favourite shop
My absolutely favourite shop . From crystal animals , beautiful jewellery , books , Himalayan / selenite lamps the list is endless . I have peace of mind that whatever I buy I have confidence that I am purchasing a genuine quality product .
If I have any questions / queries the customer service team always respond promtley and are super helpful .
Delivery is excellent and is tracked from shop to house . I have no quarms at all with recommending The Holistic Shop . Thank you
30 March 2026
Reply from Holisticshop.co.uk
Hi,
Thank you so much for your lovely review!
We’re so happy to hear you enjoy our products and service.
We really appreciate your kind words and recommendation — thank you for your support!
Best wishes,
Kylie
Reply from Holisticshop.co.uk
Hi,
Thank you for your lovely review.
We hope to hear from you again soon.
Kind regards,
Kylie
Reply from Holisticshop.co.uk
Hi,
Thank you for your lovely review! We’re so pleased you’re happy with the products and quick delivery.
Best wishes,
Kylie
Essences a bit rough, quick delivery
I found essences a bit rough, especially Geranium wasn't so great. I'm not sure if I use the shop again.
25 March 2026
Reply from Holisticshop.co.uk
Hi,
Thank you for your feedback, we really appreciate you sharing your experience.
We’re sorry to hear the essences weren’t quite right for you, especially the Geranium. If you’d like, please feel free to reach out to us — we’d be happy to help and see if we can recommend something better suited to you.
Kind regards
Kylie
Email: admin@holisticshop.co.uk
Telephone: 01953857260
My favourite shop.
I love this shop.. it’s like a mini retreat.. each item I buy is perfect, comes in excellent time. I’ve brought many spiritual favs from The Hotistic-shop and it’s always so nicely packaged with care and is accompanied by a lovely thank you card. It’s my go too for my spiritual work, gifts and treats! ✨💚☯️✨
23 September 2025
Reply from Holisticshop.co.uk
Hi,
Thank you so much for your kind words! We’re so happy you enjoy your orders and the little touches we include — it’s lovely to hear we’re your go-to shop for your spiritual items and gifts!
Best wishes,
Kylie
Excellent service.
I ordered 3 keyrings as gifts. A Gold Tiger’s Eye crystal one especially for my 7 year old grandson, who loves crystals and keyrings! I asked for a bright one if possible and the one I received was beautiful and my grandson loved it! A lovely crystal and a well made keyring. Great service, thank you!
23 March 2026
Reply from Holisticshop.co.uk
Hi,
Thank you so much for your lovely review! We’re so pleased your grandson loved the Tiger’s Eye keyring — it sounds like the perfect gift for him.
We really appreciate your kind words and support!
Kind regards,
Kylie
Heart warming
23 March 2026
Reply from Holisticshop.co.uk
Hi,
Thank you for a lovely review! We hope you enjoy your new items and hope to hear from you again soon.
Best wishes,
Kylie
My go to crystal bracelets shop
I have purchased crystal bracelets and stones from Holistic shop 3 times. I would buy from them again. I love to wear my bracelets and have recommended them and the shop to others . The prices are very reasonable, the quality is very good and they look so pretty. My items have been dispatched promptly and arrived in perfect condition.
6 February 2026
Reply from Holisticshop.co.uk
Hi,
Thank you so much for your continued support! We're delighted to hear how much you love your bracelets and stones, and that you've recommended us to others—it really means a lot. We're so glad you're happy with the quality, pricing, and service.
Kind regards,
Kylie
Reply from Holisticshop.co.uk
Hi,
Many thanks for your positive review! It's excellent to hear that you are happy with your products, and the service received.
We hope to hear from you again soon.
Best wishes,
Kylie
Couldn't get my gift voucher to…
Couldn't get my gift voucher to 'accept' online. You resolved the problem speedily, I made my order and products delivered without delay. Great service. Helpful and friendly staff.
23 March 2026
Reply from Holisticshop.co.uk
Hi,
Thank you so much for your kind words! We're really glad we could get the issue sorted quickly and that your order arrived without delay. It’s great to hear you had a positive experience with our team.
Best wishes,
Kylie
Reply from Holisticshop.co.uk
Hi,
Thank you for your review! We’re so glad your book arrived right on time—enjoy your read!
Best wishes,
Kylie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.