This Company is owned by Trip Advisor and exemplifies customer service levels at their very worst. Highly ironic considering that Trip Advisor is where many of us go to leave Reviews on whether compa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I strongly recommend avoiding it. The company is registered in London but trades in euros. I lost money when my booking was canceled by them, and received no feedback despite multiple attempts to cont... See more
Company replied
Sally is a very welcoming host, her cottage is situated is a beautiful area of Fanad, with many nearby villages, tourist locations & beaches accessible with a short drive. Per friendly which was... See more
Our third short holiday at Hafn with 10 family members. We've always been lucky with the weather, but even on rainy or windy days it is such a spectacular place to look at the seascape and see the wav... See more
Company details
Information provided by various external sources
Holidaylettings.co.uk is a TripAdvisor vacation rental company with hundreds of thousands of rentals available worldwide. We advertise cottages, villas and even lighthouses from England to Fiji and everywhere in between. Book your next holiday in a unique and personal home away from home with the security of online payment.
Contact info
United Kingdom
- www.holidaylettings.co.uk
2.5
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice lady
Nice lady , professional refurbishment , going back next week
17 March 2023
Unprompted review
Very easy to navigate website
Very easy to navigate website.
All questions answered Quickly.
6 March 2023
Unprompted review
Great location.
Rapid response to request. Ideal location. Good value for money.
10 March 2023
Unprompted review
Unable to cancel booking only a few hours after making enquiries BR29582418
BR29582418
I made a request for a booking earlier today. Have been charged in full. ONLY a few hours later I wishes to cancel and have 100% refund as stated on their site. I have sent numerous emails to this effect. Have received no confirmation of cancellation . The full amount is pending from my account. I can find no means of contacting Holiday lettings direct to advise of my withdrawal from the request
Why have they requested the full amount from my bank before any confirmation was received and why can I not cancel on the booking page as you can with other sites. Appalling way to manage this.
I have informed my bank that I dispute the transaction.
1 March 2023
Unprompted review
Reply from Holidaylettings
Hi Fiona and thanks for your review. We're sorry to hear that you were having issues with the cancelation of your booking request and understand this was concerning. Please note that once a booking request is sent, the owner has 24 hrs to decline, accept or not respond to your booking request. If the owner declines or doesn't respond by the deadline the request is cancelled automatically and the pre-authorized funds are released back to the payment method. However, since your request had not been responded to by the owner yet or reached the 24 hr response deadline. the request was still in queue to be accepted or declined by the owner and could not be canceled on your end. After reviewing the conversation page we can confirm that we've declined the booking request on the owner's behalf to cancel your request and funds released back to your payment. Depending on your payment method it can take up to 10 days or less for the funds to no longer be pending and be available again. Please note that if you have raised chargeback claim this could delay your refund and freeze the funds till the claim has been resolved or closed by the third parties which can take up 90 days or more. If you have any further questions or need help anything else you can call us at +442037015369. Many thanks! Sylvia - Tripadvisor Rentals Support
Jewel in the Alps
What a fantastic place with magnificent hosts, Liza and Andy.
We were a group of nine, four adults and five children ages 6-9. Our group holds the following badges of demands: lactose intolerance, vegetarian, part time vegetarian, gluten free and non fusas omnivores, but despite this, we were completely catered for and Liza was incredibly adaptable and read the tastes very well especially with fuss pot, noisy children. Liza and Andy were very patient with the little darlings, bring out the magic tricks and scales to prove equal measures of oats in each cookie, 👍.
We were skiing every day over the week and were dropped off and picked up on a whim, sometimes with more than one collection.
Beautiful location too of course, Mont Blanc in all its morning and evening glory amen in from the dining table…, house is fantastic for larger group with plenty space to keep children out our faces… great living area with the best CD collection in the alps AND cd player to boot!
No restaurant or bar in Montorolin but we didn’t miss that at all as so well fed and looked after. We did a little après ski in Montchavin before being collected so didn’t fee we missed out on anything in this quieter village.
Would definitely return with or without kids. Can’t complement enough, c’est Maqnifique!
12 February 2023
Unprompted review
Scam?
Scam?? Booking BR29568666 We have paid £700 deposit. Property is still being advertised on the site, and on a more popular one. Owner says she knows nothing of booking.
Cancellation policy is within 24 hours - this is a few days later - otherwise no refund.
This sounds like a SCAM.
Thank you for responding: the rest of the owner’s communication is via Airbnb. They are no longer responding to messages sent through Holiday Lettings. It’s via Airbnb that they say they know nothing of our holiday lettings booking.
19 February 2023
Unprompted review
Reply from Holidaylettings
Hi Izzy, thanks for taking the time to leave us a review. We can see your booking on our platform. This reservation is not a scam. We can see the owner’s messages about your initial inquiries. We don’t see any message from the owner stating they know nothing about your reservation. We only see that the owner replied to your messages with a specific answer to your initial question. Rest assured, we are here to help you. We are reaching out to this owner to address the question you sent them earlier today and to have a better understanding on what you are referring to within this website. Due to the time difference with the location where the owner is in, we will update you via email as soon as we receive their response. Also, we will attempt calling this owner when we are within calling window in order to get a faster response. Many thanks! Oliver- Tripadvisor Rentals Support
BR29563391
BR29563391
The apartment owner cancelled 7 days after we paid a full deposit of £927 using paypal. We only received £882 of our deposit back despite Holiday Lettings payment protection plan, terms and conditions that stated payments will be repayed in full and a Web site asking to use PayPal.
16 February 2023
Unprompted review
Reply from Holidaylettings
Hi Leslie and thanks your feedback about the refund for booking BR29563391. We are sorry to hear the owner canceled your reservation your the refund amount was not what you expected. We understand this is disappointing. We can confirm that a full refund was processed in accordance to the Payment Protection Policy. Our Payment protection policy does not cover currency exchanges or your credit card fees. Please understand we refunded the full payment in the currency that the reservation was booked under which was in Euros and not in pounds. If your refund is issued in a different currency, your payment provider may charge you a conversion fee and the amount may differ slightly depending on their exchange rate with your payment provider. Tripadvisor does not charge for international transactions but your payment provider may charge which is why it is important for guests to select a payment that best suits their needs for international travel. In addition check with their payment provider on exchange rates. We cannot reimburse you for this as this depends on the payment method you have selected and we are not responsible since we are not the ones charging you and have refunded you in full as per policy on our end. We recommend reaching out to your payment method's customer service to see if they can waive any fees or provide you with an explanation of the exchange rate. We are happy to send you the proof of the refund transaction as proof to send to your payment method if you like just call our customer service team at +442037015369 with your request for the transaction proof to help. Many thanks! Sylvia - Tripadvisor Rentals Support
Disgraceful! …
Twice I went online & booked accommodation with this company and both times my money was taken and then told there was no availability on those dates even though they were showing as available online. Now I'm left having to wait 7 days to get my money back before I can book something else and yet I'm travelling in 4 days 😠
11 February 2023
Unprompted review
Reply from Holidaylettings
Hi Sharon, thanks for taking the time to leave us a review. We‘re sorry to hear about the difficulties experienced while trying to book a vacation rental in Funchal, Portugal. When you send a booking request through our website, the owner or property manager will confirm whether they can accept your booking or not. They have 24 hours to accept it – after that, it expires. No money has been taken from you yet as your payment is still pending. On your bank statement, you may see the transaction as pending because a hold has been placed on your card, but it’s not a charge. If the owner or property manager accepts your booking, the payment will then be processed. If they reject it, the payment will be cancelled. When a booking request is declined by the owner, or the request expires due to no response from the owner within the 24-hour window, we instantly tell your bank to release the hold on the payment. Each time an owner declines a booking request, or they don’t respond within the 24-hour window, their account is penalized and if they decline multiple requests then their account will be suspended, so it’s in their best interest to accept the request. At times their calendar may not be up to date, or their property may temporarily be unavailable, but it’s their responsibility to ensure that their listing information and availability is always up to date. When online, you have two options, to either message the owner with any question you may have or to submit a booking request. The difference between the two is that if you choose to send them a message, then no credit card is required. If the owner then responds to your message, and you still wish to proceed with your booking, then you can send them a booking request. The owner’s contact details are hidden until the booking is confirmed and final payment is made. This is done for security reasons and to protect the traveller. One of the benefits of booking a Vacation Rental through Flipkey, or any Tripadvisor site, is our Payment Protection. If you prefer to have one of our agents help you with your search, please call us at +442037015369. Many thanks! Oliver- Tripadvisor Rentals Support
No Problems
Have just returned from 4 weeks in Tenerife I have read all the bad reviews, I Found this site easy to book, I requested a price from the owners 11 months in advance and everything has gone ok from paying deposit, paying balance access to apartment and directions were good and owners were very helpful.
This is the third time I have used holiday lettings and have never had a problem so would continue to use.
Maybe I am one of the lucky ones !!!!
Booking no BR29192695
2 February 2023
Unprompted review
False advertising of price and strange booking system
Found a lovely cottage available for our summer dates at a good price so went to book putting in our credit card details but then received an email to say the price had increased - triple the amount that we expected! False advertising! Very disappointed!
3 February 2023
Unprompted review
Reply from Holidaylettings
Hi Julia and thanks for your feedback about the changes with your booking. We're sorry to hear that after sending your booking request, the owner edited the request to higher rates and understand this was disappointing. Rate changes can happen on rare occasions if the owner realizes that they don't have updated rates on their calendar for the season or the year. To protect our travelers anytime an owner changes a reservation request or confirmed reservation, travelers will always be informed in advance and will have the opportunity to accept or reject owner changes. This allows for unexpected or unauthorized changes.
Owners are required to keep their listings up to date, including their rates to avoid negative booking experiences. To encourage them, they're penalized when requests are not accepted or canceled by them, which affects their account performance, including ad placement on search platforms, account suspension, and not receiving the Tripadvisor Certificate of Excellence. One of the benefits of booking a vacation rental through Tripadvisor is our Payment Protection Policy. Our Payment Protection policy is in place to protect travelers in case of misrepresentation, denied access, or owner cancelations the guests will receive 100% of their refund. We can confirm that the full amount pre-authorized for your booking request was released in accordance with our Payment Protection Policy. Depending on the payment method that was used it can take up to 10 days or less for the funds to no longer be pending in your account. Also if you are concerned about having authorizations on your card while waiting for owner's to approve booking requests, you can send an inquiry instead by selecting send a message on the listing page. This way you can reach out to the owner first before providing any payment to make sure dates and rates are up to date or call our reservations team and we can call the owner directly at +442037015387. Thank you again for your review! Sylvia - Tripadvisor Rentals Support
Very easy booking and payment
The website is easy to follow and payment procedures are simple. The main fee was taken as planned and communications with the property owner have been excellent so far.
12 January 2023
Unprompted review
We booked and paid..
We booked and paid..
We are receiving emails from Conor Hegarty ...that the apartment is not available for 1 week.....!!!!!
Not able to contact him..
We have booked our flights and paid foe accomadation..
Please respond
20 January 2023
Unprompted review
Reply from Holidaylettings
Hi Wendy and thanks for your review. We're sorry to hear that the property you booked is no longer available and the owner is having to cancel your booking. We understand this is very upsetting and work to help manage these sudden changes as easily as possible. One of the benefits of booking a vacation rental through Tripadvisor is our Payment Protection Policy. Our Payment Protection policy is in place to protect travelers in case of misrepresentation, denied access, or owner cancelations travelers will receive a a full refund, but does not cover any additional expenses since we rely on travelers to purchase insurance to cover anything not in the policy. However, our team is at your disposal 24 hours a day to help find you an alternative if needed. We're not able to locate your booking to confirm the owner cancelation and refund with the details you've provided. In order for our team to help please call us at +442037015387 with your booking reference number. Thanks again for your feedback! Sylvia - Tripadvisor Rentals Support
Simple to book and owner got straight…
Simple to book and owner got straight back in touch with us.
13 January 2023
Unprompted review
Scam company do not use.
Scam company do not use.
Went to book a villa for 3000 euros, got an email from the company saying it had gone up to 7000 euros. When I queried this scam with them they sent me back a snotty email saying good luck finding a villa for 3000 euros when they were the ones advertising it at that price!!
16 January 2023
Unprompted review
Reply from Holidaylettings
Hi B, thanks for taking the time to leave us a review. It’s important to us that you feel confident booking a rental property.
We're sorry that the owner increased the rates of their property after you sent an inquiry. Kindly note, the owners are responsible to put their prices and to update their prices at least 18 months in advance. The owners are the ones managing their listings as well as the information you see on their listings on Tripadvisor. Please understand that it’s the responsibility of the owner to make sure that the listing is up to date and that the property is being maintained as we don’t own or manage the properties. It seems like this owner failed to update their rates before your inquiry and advised you about the new rates. Any communication you had at this point was with the owner and not with Tripadvisor Rentals.
If you would like to have one of our agents help you with this search, please call us on +442037015387. One of the benefits of booking a Vacation Rental through Tripadvisor is our Payment Protection. Please copy-paste this link in your browser to view the complete Payment Protection policy terms, https://helpcenter.flipkey.com/faq/view/What-is-TripAdvisor-Payment-Protection. This is important information to be familiar with. Many thanks! Stephanie- Tripadvisor Rentals Support
You take the full risk - so watch out when using this website! UPDATE - Thankfully there is such a thing as the Payment Protection Scheme
Update - I contacted Tripadvisor and they confirmed there was indeed a misrepresentation with regards to the advertisement. On that basis, it was confirmed that I would receive a full refund under the Payment Protection Scheme. The process was straightforward and the Tripadvisor operatives were efficient and easy to speak to.
I booked an accommodation, which I found out nearer my travel date, that it had an address that was different to the map location shown next to the address. The accommodation location is more than 10 miles away from the city centre (which the map was showing). This meant I needed a car to get there, and I could not easily visit attractions within the city centre - location was simply not correct and not what I wanted. Too bad I found out too late, but this shows me the website doesn't do any due diligence. Any owner can put in anything they want, and there would be no help or recourse from Holiday Letting Limited/Tripadvisor (which owns the website) because you can't contact them. As a traveller, this is risky because Holiday Letting takes a hands-off approach and all the risk is on me to do the due diligence - this doesn't instil confidence in me as a traveller/consumer so I would advise people to avoid using this site, and use other sites that have better due diligence.
28 December 2022
Unprompted review
Reply from Holidaylettings
Hi JY, thanks for taking the time to leave us a review. We're sorry to hear about your experience. We can imagine your disappointment when near the travel date of your arrival you discovered that the property had an address that was different from the map location shown next to the address. Also, we understand that you didn’t report any issues to HolidayLettings. Our phone number is on the payment page and also it is showing on the FAQ which you can find on your manage my booking page.
If we would have been contacted upon your arrival at the property, we could have tried to help you look for another property nearby through our platform or we could have at least reviewed your reservation to see if there was any misrepresentation done by the owner about their listing and provided with some possible options. We can imagine that probably your stay there was even more stressful, because you didn’t get a chance to talk to anyone about this issue that you were experiencing, and possibly felt that there was no one that could have helped you.
One of the benefits of booking a Vacation Rental through HolidayLettings is our Payment Protection, which is offered to travelers who book through our platform. Our Payment Protection is in place to protect travelers in case of misrepresentation with the property or denied access to the property. We consider a property to be misrepresented if there are material differences or defects compared to what was advertised.
About your booking, it seems we could have helped you if you had contacted us as soon as you knew the address did not match.
We do not own or control any properties you see on our website. It is the owner's responsibility to make sure their listing is as accurate as possible. We take all complaints seriously, especially misrepresentation claims, and they will always help us improve our platforms.
Please copy-paste this link into your browser to view the complete Payment Protection policy terms, https://helpcenter.flipkey.com/faq/view/What-is-TripAdvisor-Payment-Protection. This is important information to be familiar with. For example, it’s important to know that claims can not be made if the traveler chooses to stay at the property overnight, or if the traveler doesn't contact us by phone on their scheduled check-in date.
We kindly ask you to contact us via direct messaging or via our contact form by clicking on this link https://helpcenter.flipkey.com/contact_form. You can also call us on +442037015377 with your booking reference number and we will be happy to look into this for you.
Many thanks-Stephanie-Tripadvisor Rentals Support
The site is not trustworthy
This company is not trustworthy. I have tried to book an apartment with them and it showed me a certain price and by the time I have finished the booking, the price increased by 40 pounds. I have payed anyway and in a couple of minutes I have received an e-mail saying my offer was declined. I have contacted customer service and they said they will check this. After I have refreshed the site, surprisingly, or not, the price has increased to the amount I was signaling about. I have tried to book it again and it says it's not available anymore and after a few hours I have seen it listed again.
19 December 2022
Unprompted review
Reply from Holidaylettings
Hi Stephanie, thank you for your message. We‘re sorry that your booking request BR29515960 was rejected by the owner. I tried to call you to clarify everything but I could not reach you.
We understand how upsetting it’s to find out that your booking request was declined by the owner and the price increased.
Please note owners are the only ones responsible to maintain their listings updated. They are responsible to maintain their dates, rates, and any information about their listings updated.
We are sorry that the listings you were interested in were not updated by the owners.
When you send a booking request through our website, the owner or property manager will confirm whether they can accept your booking or not. They have 24 hours to accept it – after that, it expires. If the owner or property manager accepts your booking, the payment will then be processed. If they reject it, the pre-authorization will be canceled. When a booking request is declined by the owner or the request expired due to no response from the owner within the 24-hour window, we instantly tell your bank to release the hold on the payment. Then it depends on your bank. Some banks can release the hold instantly but some banks can take more time. I am sorry that it takes up to 10 days for your son's bank to release the pre-authorization.
You can check availability online by sending a message to the owner first before sending a booking request or if you prefer to have one of our agents help you with this search by checking availability with owners first, please call us on +442037015387.
Otherwise, please fill out this form with your search criteria and the best phone number to reach you at, and someone will be contacting you or your son, https://helpcenter.flipkey.com/contact_form. One of the benefits of booking a Vacation Rental through Tripadvisor is our Payment Protection. Please copy-paste this link on your browser to view the complete Payment Protection policy terms, https://helpcenter.flipkey.com/faq/view/What-is-TripAdvisor-Payment-Protection. This is important information to be familiar with. Many thanks! Stephanie- Tripadvisor Rentals Support
Worse of the worse holiday company
Worse of the worse holiday company
It’s meant to be a delight to book and look forward to something not worry about your money.
My son needed urgent accommodation in Sydney booked a apartment which looked lovely paid out of his account which was pending and wasn’t cheap. Only to be rejected hours later. So he then found another which he booked and paid for. So thats over 3000 dollars pending in his account only to be rejected again. Now because it’s f this reason he has no funds to try and book somewhere else so now left waiting for for up to 10 days credit. When he fly’s in 8 days. The owner of the second property contacted us to say that they no longer use holiday letting as payments are unreliable. And gave us another site they use to check dates. To find that they are booked out. I will never use holiday lettings again. They give you false hope and should have more interaction with the owners. It’s disgusting my son now is relying on money to go back on his account to book else where.
19 December 2022
Unprompted review
Reply from Holidaylettings
Hi Cc, thank you for your message. We‘re sorry that your booking requests were rejected by the owners.
We understand how upsetting it’s to find out that your two booking requests were declined by the owners.
Please note owners are the only ones responsible to maintain their calendars updated. They are responsible to maintain their dates, rates, and any information about their listings updated.
The owners are also responsible to deactivate their listing if they don't advertise with us anymore.
We are sorry that the listings you were interested in were not updated by the owners.
When you send a booking request through our website, the owner or property manager will confirm whether they can accept your booking or not. They have 24 hours to accept it – after that, it expires. If the owner or property manager accepts your booking, the payment will then be processed. If they reject it, the pre-authorization will be canceled. When a booking request is declined by the owner or the request expired due to no response from the owner within the 24-hour window, we instantly tell your bank to release the hold on the payment. Then it depends on your bank. Some banks can release the hold instantly but some banks can take more time. I am sorry that it takes up to 10 days for your son's bank to release the pre-authorization.
You can check availability online by sending a message to the owner first before sending a booking request or if you prefer to have one of our agents help you with this search by checking availability with owners first, please call us on +442037015387.
Otherwise, please fill out this form with your search criteria and the best phone number to reach you at, and someone will be contacting you or your son, https://helpcenter.flipkey.com/contact_form. One of the benefits of booking a Vacation Rental through Tripadvisor is our Payment Protection. Please copy-paste this link on your browser to view the complete Payment Protection policy terms, https://helpcenter.flipkey.com/faq/view/What-is-TripAdvisor-Payment-Protection. This is important information to be familiar with. Many thanks! Stephanie- Tripadvisor Rentals Support
Easy to search and book …
Easy to search and book the holiday letting we required.
Only thing I did not realise at time of booking was the credit card charge on Mastercard for foreign currency transaction. Otherwise was pleased with the process.
14 November 2022
Unprompted review
Easy Peasy Lemon Squeezy
We have used Holiday lettings a number of times.. Always very good value compared with other providers and always an easy transaction..
12 November 2022
Unprompted review
Pre-arrival information was excellent
Pre-arrival information was excellent, meet & greet at the apartment was also very good. Cleanliness was very good and the complimentary welcome gifts were a nice touch. Handover of the keys at the end of our stay was on time and efficient. Have booked another visit in 2023
31 October 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.