The staff are knowledgeable, and take interest in your purchases. Music is about community for me and when staff talk about the music you buy and show interest in shows you are seeing, then it becomes... See more
Company replied
Location
Switch location8 The Gallery, Mander Square, WV1 3NJ Wolverhampton, GB
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See what reviewers are saying
Staff are always pleasant and helpful when I’m in the store. Whether it’s something they sell instore or if they have to order it for me,they can’t be more helpful. The Wolverhampton store has a great... See more
Company replied
I moved address. Ordered. And my dvds sent to old address. Although I did not get them in time for my birthday. I thought I'd not only lose the 3 dvds but also the money. Delighted it all... See more
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I purchase 2 DVDs regarding the insidious series. Having watched three of them for free on Tubi I was interested to see the remaining two. It was just as cheap to purchase DVDs as to buy a digital ver... See more
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Company details
About hmv (UK) - Wolverhampton
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
8 The Gallery, Mander Square, WV1 3NJ, Wolverhampton, United Kingdom
4.7
Excellent
291 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I got what I wanted when expected kept…
I got what I wanted when expected kept informed on delivery well packaged
4 March 2024
Reply from hmv (UK) - Wolverhampton
Hi margaret
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It's a bluray title I've been searching…
It's a bluray title I've been searching for for years and you have helped me thank you
28 February 2024
Reply from hmv (UK) - Wolverhampton
Hi Marcus
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The item arrived quickly as advertised…
The item arrived quickly as advertised and well packaged. And copetiveley priced. I would recommend this seller.
7 February 2024
Reply from hmv (UK) - Wolverhampton
Hi Keith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great website and value!
Great website, good value, had hard to get products, loved being able to click and collect.
5 February 2024
Very prompt service
Very prompt service. They hadn't got what I wanted in stock but we're happy to order it for me. Pleasant & helpful member of staff.
22 January 2024
Reply from hmv (UK) - Wolverhampton
Hello Karen
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
The movie I preordered came really…
The movie I preordered came really quickly and the customer service were extremely helpful
8 January 2024
Reply from hmv (UK) - Wolverhampton
Hi Rachel,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered 3 Jujutsu Kaisen funkos from…
I ordered 3 Jujutsu Kaisen funkos from your online store, I got refunded for Panda because he was damaged in the warehouse, when I went to collect the person who served me was very friendly and checked to see if you had that funko in store, unfortunately you didn't. When I opened the boxes with my funkos in Nobara Kugisaki had a little damage to the box, I ended up sellotaping the little tear on the funko so it wasnt as noticeable. Mahito came in perfect condition.
2 January 2024
Reply from hmv (UK) - Wolverhampton
Hi Kirsty
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Have a great day!
Bad service from u all still waiting…
Bad service from u all still waiting for a refund from before Christmas
21 December 2023
Reply from hmv (UK) - Wolverhampton
Hi Belinda
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your refund, apologies for any inconvenience caused. This has now been processed, please contact us at website.service@hmv.co.uk should you need further assistance.
Kind regards
Reply from hmv (UK) - Wolverhampton
Hi Ellie
Thank you for taking the time to leave us a review. We are sorry to hear you did not receive notifications apologies for any inconvenience caused. We can see your order has now been delivered.
Kind regards.
Very pleased with my order
Very pleased with my order, came on time delivery was very good
23 December 2023
Reply from hmv (UK) - Wolverhampton
Hi Christopher
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service
Website was easy to navigate. Delivery was within timescale but I didn’t think it would take that long. Staff were friendly when I collected the item .
21 December 2023
Reply from hmv (UK) - Wolverhampton
Hi David
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
I ordered a CD in store
I ordered a CD in store. The man I saw was very helpful and informative. I was notified by email when the CD was ready to collect from the store which was when I'd been told to expect it. A very positive experience
15 December 2023
Reply from hmv (UK) - Wolverhampton
Hi Carole
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Stones CD
Stones CD
Very polite staff always helpful can't do enough
would give more star's if could
15 December 2023
Reply from hmv (UK) - Wolverhampton
Thank you Dave, 5 stars is more than ok with us and hope you enjoy your CD!
Very helpful Staff.
20 December 2023
Reply from hmv (UK) - Wolverhampton
Hi Sharon
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very efficient
19 December 2023
Reply from hmv (UK) - Wolverhampton
Thank you Sonia and merry christmas!
Very quick service
18 December 2023
Reply from hmv (UK) - Wolverhampton
Hi Mr Duncan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV click n collect
Excellent service from HMV, cheerful service from Adam ... great, easy experience.
16 December 2023
Reply from hmv (UK) - Wolverhampton
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I went to HMV In Wolverhampton
I went to HMV In Wolverhampton and Purchased Vol 16 for £7.99, the two young girls were not as helpful as the usual crew they said they could not get Vol. 14 & 15 they had sold out ????. - I returned home finding them on your web site, the service was brill I would recomend It - 1st Class postal Service Very Fast - Wolverhampton Store was not bothered at all so I ordered on line.
15 December 2023
Reply from hmv (UK) - Wolverhampton
Hi Tommy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly and helpful staff
As always, friendly and helpful staff who go the extra mile to make customers feel at ease. My product arrived on time and ready to be picked up after ordering it online through the store.
7 December 2023
Reply from hmv (UK) - Wolverhampton
Hi Stella,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were so helpful friendly and…
The staff were so helpful friendly and polite and helped me find what I was looking for! I shall certainly go to this store again
1 December 2023
Reply from hmv (UK) - Wolverhampton
Hi Mrs Jones
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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