The staff are knowledgeable, and take interest in your purchases. Music is about community for me and when staff talk about the music you buy and show interest in shows you are seeing, then it becomes... See more
Company replied
Location
Switch location8 The Gallery, Mander Square, WV1 3NJ Wolverhampton, GB
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See what reviewers are saying
I moved address. Ordered. And my dvds sent to old address. Although I did not get them in time for my birthday. I thought I'd not only lose the 3 dvds but also the money. Delighted it all... See more
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I purchase 2 DVDs regarding the insidious series. Having watched three of them for free on Tubi I was interested to see the remaining two. It was just as cheap to purchase DVDs as to buy a digital ver... See more
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Initial store help in finding out if the item was available was very good. Staff even looked online. Although information relayed about the item was wrong especially after I went home and did some... See more
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Company details
About hmv (UK) - Wolverhampton
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
8 The Gallery, Mander Square, WV1 3NJ, Wolverhampton, United Kingdom
4.7
Excellent
289 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Helpful assistance in finding the item…
Helpful assistance in finding the item I wanted , and fast delivery.
16 November 2024
Reply from hmv (UK) - Wolverhampton
Hi Helen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Pre ordered on HMV online
Pre ordered on HMV online, it was really simple and I the communication was great, my order arrived early for click and collect, and the staff in store were really friendly and helpful
1 November 2024
Reply from hmv (UK) - Wolverhampton
Hi Mark
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Wolverhampton
Hi William,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Hi well when you buy stuff click &…
Hi well when you buy stuff click & collect from anybody anywhere you expect it to there the next day. And that's what lve experience always. But with you I had to wait whatever it was 2 or 3 days I couldn't believe it. So no I want be using you again. Very annoyed.
Michael Carter
18 October 2024
Reply from hmv (UK) - Wolverhampton
Hi Michael
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please be advised our Click & collect service information can be found in our help centre on the website:
You'll receive an email when the item is dispatched from our warehouse and another when the item is ready to collect from the store of your choice.
Your order should reach the store within 2-5 days after placing the order, provided the item is in stock at our warehouse.
We dispatch items as soon as they are available, so please bear in mind that your items may arrive at the store at different times. You’ll receive separate dispatch emails per parcel and we’ll email you as soon as an item is ready to collect.
Kind regards
Reply from hmv (UK) - Wolverhampton
Hi Jasbir
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordering a CD
Staff very helpful and friendly. Told me if CD was in stock at warehouse.
4 October 2024
Reply from hmv (UK) - Wolverhampton
Hi Janet,
Thank you for your feedback.
We noticed your rating doesn't seem to match your comments so please feel free to update this should you wish to do so but we certainly appreciate your kind comments :)
CD Order
No problems. I ordered the CD and it was delivered to the store. It took a few days but that is because it is not by a well known mainstream band, more of a niche artist, so it may have taken a bit longer, but this is to be expected.
21 September 2024
Reply from hmv (UK) - Wolverhampton
Hi Richard
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Wolverhampton
Hi Teresa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The person in the store found what I…
The person in the store found what I wanted and I was really pleased The cd is every I asked for and the music is amazing
19 September 2024
Reply from hmv (UK) - Wolverhampton
Hello beverly
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Wolverhampton
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Excellent service. Assistant was happy to make enquiries about a Steelbook that I really wanted. Very friendly and helpful staff.
5 September 2024
Reply from hmv (UK) - Wolverhampton
Hi Rajinder
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always a pleasure to deal with them!
4 September 2024
Reply from hmv (UK) - Wolverhampton
Hello Cristian
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Particular song was to be played at a…
Particular song was to be played at a funeral. Staff promised a Prompt email informing me cd was ready for collection which they did. Many thanks.
25 July 2024
Reply from hmv (UK) - Wolverhampton
Hello Lee
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Wolverhampton
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Great customer service, gentlemen on service counter very helpful and excellent thank you for a fantastic service
14 July 2024
Reply from hmv (UK) - Wolverhampton
Hi Pat
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
There’s no better place to shop!
HMV is always reliable and they always have what I’m looking for, there’s just no better place
1 July 2024
Reply from hmv (UK) - Wolverhampton
Hi Adam
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Exallent service and delivery and staff…
Exallent service and delivery and staff of the the Wolverhampton shop
23 June 2024
Reply from hmv (UK) - Wolverhampton
Hi Mr Bennett
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Wolverhampton
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Wolverhampton
Hello Deb
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great experience
Order arrived fast at the Wolverhampton store. Staff were amazing, very friendly and helpful. The product itself was super. Verry happy customer. We will back at the store.
21 June 2024
Reply from hmv (UK) - Wolverhampton
Hi Katarzyna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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