HMV are great , a trusted company , ordering is easy , kept informed regarding delivery , If I use click & collect Wolverhampton is my local store and they are a pleasure to deal with. Highly recomme... See more
Company replied
Location
Switch location8 The Gallery, Mander Square, WV1 3NJ Wolverhampton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff are knowledgeable, and take interest in your purchases. Music is about community for me and when staff talk about the music you buy and show interest in shows you are seeing, then it becomes... See more
Company replied
Purchased some things from the website for collection from my local store, order was despatched very quickly arrived as store within 2 days and collection was easy! (Quick shout out to the staff in th... See more
Company replied
I purchase 2 DVDs regarding the insidious series. Having watched three of them for free on Tubi I was interested to see the remaining two. It was just as cheap to purchase DVDs as to buy a digital ver... See more
Company replied
Company details
About hmv (UK) - Wolverhampton
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
8 The Gallery, Mander Square, WV1 3NJ, Wolverhampton, United Kingdom
4.7
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Looking for a favourite dvd?
Looking for a dvd of your favourite show? Well head over to HMV and if it's available instore they'll find it for you. Not instore?, no problem if they can order it they will. Friendly, helpful staff and a variety of quality products.
22 May 2025
Reply from hmv (UK) - Wolverhampton
Hi,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great staff and great service
I’ve always found the service in this branch to be both friendly and helpful which is why although it might be easier to shop online I will prefer to shop instore. You staff are always helpful and happy to offer the odd recommendation. Top store will continue to use.
21 May 2025
Reply from hmv (UK) - Wolverhampton
Hi Paul
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
all good no issues.
10 May 2025
Reply from hmv (UK) - Wolverhampton
Hi Christian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Wolverhampton
Hello,
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Reply from hmv (UK) - Wolverhampton
Hi Nigel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Wolverhampton
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Wolverhampton
Hi Gareth
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Service in store was great
21 March 2025
Reply from hmv (UK) - Wolverhampton
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Wolverhampton
Hello GLYN
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I do like to support high street shops…
I do like to support high street shops and HMV is one of them.
I was able to obtain a long-lost BBC series, at a decent price and very quickly via click & collect at my local store. Very friendly reception at the store. Nicely done!
26 February 2025
Reply from hmv (UK) - Wolverhampton
Hi Philip
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Wolverhampton
Hi Dawn
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Wolverhampton store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Very friendly and helpful staff
Very friendly and helpful staff. Have used them several times,
28 February 2025
Reply from hmv (UK) - Wolverhampton
Hi Sandra
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
How friendly the staff were and the…
How friendly the staff were and the help I received looking for my item. And the speed of the delivery
26 February 2025
Reply from hmv (UK) - Wolverhampton
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
As always
As always, the staff.
Knowledgeable, and friendly.
Happy to help, but never pushy.
Perfect!
16 February 2025
Reply from hmv (UK) - Wolverhampton
Hi Dustine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always friendly service when I visit my…
Always friendly service when I visit my local hmv store
8 February 2025
Reply from hmv (UK) - Wolverhampton
Hi Simon
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Wolverhampton store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Very good service and polite lovely…
Very good service and polite lovely staff and helpful
29 January 2025
Reply from hmv (UK) - Wolverhampton
Hello Lorraine
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Wolverhampton
Hi Alison,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpfull staff ..
27 December 2024
Reply from hmv (UK) - Wolverhampton
Hi Barrie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Hmv saved the day for me
Hmv saved the day for me ! Last minute CD present for my wife for christmas ordered online and ready to pick up from the store within 48 hours. Nowhere else online could do it quicker !
24 December 2024
Reply from hmv (UK) - Wolverhampton
Hi Roger
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Received two parts of my order two days…
Received two parts of my order two days before Christmas didn’t think I would get my third item but arrived Christmas Eve items well packaged good service
29 December 2024
Reply from hmv (UK) - Wolverhampton
Hi RAYMOND
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.