The staff are knowledgeable, and take interest in your purchases. Music is about community for me and when staff talk about the music you buy and show interest in shows you are seeing, then it becomes... See more
Company replied
Location
Switch location8 The Gallery, Mander Square, WV1 3NJ Wolverhampton, GB
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See what reviewers are saying
Staff are always pleasant and helpful when I’m in the store. Whether it’s something they sell instore or if they have to order it for me,they can’t be more helpful. The Wolverhampton store has a great... See more
Company replied
I moved address. Ordered. And my dvds sent to old address. Although I did not get them in time for my birthday. I thought I'd not only lose the 3 dvds but also the money. Delighted it all... See more
Company replied
I purchase 2 DVDs regarding the insidious series. Having watched three of them for free on Tubi I was interested to see the remaining two. It was just as cheap to purchase DVDs as to buy a digital ver... See more
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Company details
About hmv (UK) - Wolverhampton
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
8 The Gallery, Mander Square, WV1 3NJ, Wolverhampton, United Kingdom
4.7
Excellent
291 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Very good service and polite lovely…
Very good service and polite lovely staff and helpful
29 January 2025
Reply from hmv (UK) - Wolverhampton
Hello Lorraine
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I stopped in recently to purchase a Bob…
I stopped in recently to purchase a Bob Dylan CD. Whilst at the till I had a chat with the till assistant and it was pleasant, but what I can't understand is that a carrier bag of some sort isn't offered. Unless of course you want to buy a tote bag for £5, surely a paper bag with a handle can be offered at a nominal fee. It really would make the experience a better one.
24 January 2025
Unprompted review
Reply from hmv (UK) - Wolverhampton
Hello John
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
We do have carrier bags for sale in our stores, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Reply from hmv (UK) - Wolverhampton
Hi Alison,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpfull staff ..
27 December 2024
Reply from hmv (UK) - Wolverhampton
Hi Barrie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Hmv saved the day for me
Hmv saved the day for me ! Last minute CD present for my wife for christmas ordered online and ready to pick up from the store within 48 hours. Nowhere else online could do it quicker !
24 December 2024
Reply from hmv (UK) - Wolverhampton
Hi Roger
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Received two parts of my order two days…
Received two parts of my order two days before Christmas didn’t think I would get my third item but arrived Christmas Eve items well packaged good service
29 December 2024
Reply from hmv (UK) - Wolverhampton
Hi RAYMOND
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The required code caused issues.
To start with I couldn't order anything because there was a problem with the site wanting some 6 digit code number but I rang my local store. I was told how to resolve my problem and I managed to order what I wanted thanks to him.
16 December 2024
Reply from hmv (UK) - Wolverhampton
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I still haven’t received part of my…
I still haven’t received part of my online order. It was dispatched on the 19th dec! And still missing the dvd
28 December 2024
Reply from hmv (UK) - Wolverhampton
Hi Amy
Thanks for leaving us a review.
We can see that you have been in touch with us regarding your experience and we will get back to you as soon as possible.
Reply from hmv (UK) - Wolverhampton
Hi Paul
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpful staff, order received no problems
I was advised my item was delayed by email, staff were helpful when I enquired in store.
Got the item before Christmas, with no problems. Thank you 😊
11 December 2024
Reply from hmv (UK) - Wolverhampton
Hi Ruth
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
One more xmas gift sorted 👍
Easy ordering . Good communication on items arrival. Swift delivery to store welcoming staff in store on collection of item
14 December 2024
Reply from hmv (UK) - Wolverhampton
Hi Wendy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good customer service went above and…
Good customer service went above and beyond to find what I needed
10 December 2024
Reply from hmv (UK) - Wolverhampton
Hi Nicola
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A media store you can trust.
I have been purchasing many products from HMV for a few years now and I personally believe they are the best. Online ordering is a fantastic experience, in-store buying is very relaxed and the staff are very helpful and professional. Overall a great company and they will always have my support.
11 December 2024
Reply from hmv (UK) - Wolverhampton
Hi Jamie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was notified as things progressed and…
I was notified as things progressed and ordering was very easy .will use again as have done for a number of years.
7 December 2024
Reply from hmv (UK) - Wolverhampton
Hi Pauline
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Wolverhampton
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Wolverhampton
Hello bryan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great customer service
Was given very helpful advice on what product to buy and the shop assistant arranged for it to be delivered to my home. Received the item within a couple of days. The Wolverhampton staff are always very helpful and friendly. Very pleased with the service I received
25 November 2024
Reply from hmv (UK) - Wolverhampton
Hi Mandy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Wolverhampton
Hi Tessa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Wolverhampton
Hi Phil
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
cd box set by Darts
Got me a cd box set by Darts
nobody else had and did not take the mick on the price.
Thank you
23 November 2024
Reply from hmv (UK) - Wolverhampton
Hi Andy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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